Comfort Suites Innsbrook - Short Pump is a budget-friendly hotel located near malls, restaurants, and grocery stores, making it a convenient choice for travelers. The hotel is family and pet friendly, with a basic continental breakfast and a spot for families on weekends. The rooms are spacious and generally clean, with some guests noting that the hotel is quiet and safe to stay outside at night. Nearby activities include shopping at the mall and visiting local stores like 7-Eleven. However, guests have reported several issues. Some rooms had problems like burn marks on bed sheets, ants in beds and around the room, and a lack of hot water in the shower. The sofa beds were described as having holes in the cushions. Maintenance concerns include doors that do not close properly, a steady drip from the bathtub faucet, and a musty smell due to mold and poor ventilation. The pool was not clean during one visit, and the hotel’s furniture, carpets, and bathrooms could benefit from renovation. The front desk staff were friendly but sometimes appeared inconvenienced when requests were made, such as for extra blankets. Overall, while the hotel offers an affordable stay in a good location, it needs updates and improvements to address cleanliness and maintenance issues.
