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May 2024 by LIA C
Great location, close to grocery, stores, restaurants. Right across from Henrico Sports Complex parking. Friendly staff. It's a pretty clean chain. Breakfast is free.
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May 2024 by Tieasia Wyatt
I normally don’t leave reviews but I had to say that the general manager (Indian lady) was very mean & rude to me, she’s seems a bit racist. It seemed like she didn’t want me to stay there she even suggested that i should go to the hotel next door. Other than that everything was nice the room, pool & even the other staff!
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May 2024 by Tabitha Sidel
I travel all over the country for work and this was the best stay! Very comfortable suites for a long stay with a delicious hot breakfast. I usually take my breakfast up to my room but their dinning area was actually very quiet and low key for a nice pleasent breakfast before I started my work day :)
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April 2024 by Milton Aponte
Rooms: clean and comfortable.
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April 2024 by Bethany Gutowski
My 16 year old son left his wallet there. We live in MI. We drive all the way home, 10 hours, and he tells me he left his wallet in the room. I called and spoke to Wanda, explained the situation and Wanda was able to find the wallet. She found it for us and called me to tell me the good news. Not too often you see someone returning a wallet with cash in it but Wanda did. I will never forget that. Thank you so much Wanda. Very nice woman and wonderful customer service.
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April 2024 by Amie Dortch
I stayed here and got bites from room 401 talk to general manger she didn’t want to give refund had to call guest relations and they gave me a FULL refund but don’t NOT stay here or at least make sure you don’t stay in room 401I should have moved my room when I had to clean pee of toilet and dry blood on sons pillow case but I decided to clean it and take pillow to front desk because I was here more for family time and not to be telling people how to do their job but now I know I will NEVER let go again …….
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April 2024 by M W
+ The staff, spacious suites and breakfast.- There’s not much around and you get noise from the freeway.
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April 2024 by Kingfuqu
If I could give half a star rating I WOULD!!! Horrible staff! GM is an indian lady that doesn’t even know the difference between up and down. Rooms were filthy and my gf and I both have black hair but there was blonde hairs EVERYWHERE. Sticky disgusting floors. Drunk employees outside drinking beers and blasting music til 4am. I was put in 3 different rooms in under 48 hours because something OR EVERYTHING IN THOSE ROOMS WERE BROKEN! Broken TV, broken AC/Heat, whirlpool doesn’t work properly, shower didn’t work, refrigerator didn’t work, and best of all!!!! MY DOOR WOULDN’T LOCK!!! And when we went to complain about our door not locking! They kicked us out WITH NO REFUND!!! GM was such a dumb lady who clearly doesn’t know how to run a business yet alone a HOTEL!!! She was intimidated by a 4ft11 female that she wouldn’t even look us in the eyes to address our concerns. Literally the “regional sales manager” which means nothing in customer service came out and said “Leave my property now” with a smile on his face. Looks like a racist prick to be honest. Anyways I have videos to prove my case! One of the videos is an employee saying that’s messed up and I’m a witness ever since you and your gf checked in you’ve had nothing but problems. It’s not your fault the hotel is broken and their to cheap to replace anything they just keep using tape and glue hoping the problem goes away… Since I can’t post videos on here, here is a picture of what my tv looked like when I turned it on. What tv you know looks horrible like this?Rooms: Drunk people and people outside doing heroin and other illegal drugsNoteworthy details: Doors don’t LOCK!!!! People doing illegal drugs like it’s their home and getting drunk blasting music til 3-4am
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February 2024 by Brad Pitts
DO NOT STAY HERE. I called many hotels before choosing this one. I asked if the indoor pool was heated. Was told it was, it was not. The a/c stopped working during my very short stay of 3 hours. The plan was to stay the night. The black out curtains are not closable either. So I am now fighting with corporate and the general manager at this location for a refund. I have also called the general manager a few times about this issue, and "my complaint is not accurate" because "the pool was 104 degrees" I assure you it was not. The hot tub might have been, but the POOL was not. The MAIN reason for my stay. Then when fed up about the pool we decided to go up to the room and try to make the best of our stay. Well couldn't do that either because the a/c couldn't keep up with the room because "its hot outside" no ma'am it was 62 degrees outside. No one is being any kind of help to me in the situation, seems like they are just going to take my money and run. I suggest you do the same. RUN FROM THIS PLACE.
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February 2024 by Mel Burrell
I had the Jacuzzi room I loved it
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January 2024 by Thomas Rooney
Thos place is outstanding!!! Such beautiful rooms and spotless!!! The blond woman who checked me in was a pleasure to speak with and had made sine great dinner suggestions about BBQ !!Rooms: Spotless
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January 2024 by Ke Agee
Comfort Suites at Virginia Center Commons- The Executive Suite was worth the money spent. Had a weekend stay reserved for an outing with my spouse and we really enjoyed it. The staff was very polite and the whirlpool in the suite was a paid for bonus as it was very relaxing. No issues at all with our room. Would recommend to others.Rooms: Nice, warm, and comforting ?
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December 2023 by Jenn
We overall enjoyed our stay. The front desk receptionists were always welcoming and helpful. The indoor pool and hot tub was nice. We stayed in the suite and the room was spacious and clean. The whirlpool tub was a nice addition and the reason we chose to stay here. There was an awful smell in our room the entire time. It was a strong smell, maybe incense. We were very disappointed in the breakfast. When we came down at 8:30am, there was hardly any food out. We had to ask about replenishing the food. The juices were very watered down and our only option was water to drink. Minus these 2 issues, it was a nice hotel.
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December 2023 by Bhakti (D.)
The staff was very cold and not welcoming at all (except Kim :D). We stayed for 2 nights.Breakfast was below average, many times the waffle batter for the self-serve machine wasn't working. Under the table there was a dead roach/bug. The manager sat there, looking at us as if she was mad for staying at her hotel.The rooms were nice, especially the suite. However the pool wasn't the cleanest nor well kept.
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December 2023 by James Stovall
The rooms were larger than expected. The staff was friendly. The location was close to interstate and shopping. Definitely recommend this place!!
