-
August 2024 by Janis Lucas
I have purchased many vehicles in my life, this experience was by far THE BEST!!! I loved being able to walk the lot without any “sales” pressure! I loved the variety of vehicles, the grouping to allow for ease of comparison, the availability to look inside each vehicle and the “no haggle” price posted very clearly on the car! I appreciated the ability to schedule an appointment with an associate to understand how the CarMax process works. Then a discussion about what I was looking for and the options that allowed for my specific needs to be fulfilled. MY car was not on the lot I entered but it was available nearby and scheduled for free delivery for me to inspect and test drive. I purchased the car the sales representative and I had found, KENNY IS EXCELLENT!!! Kenny is very knowledgeable about car model history and offerings. Kenny is a delight to work with, very accommodating, attentive, warm and professional!! HIGHLY RECOMMEND KENNY & CARMAX!!! Thank you!!!!
-
August 2024 by Madeleine Easter
I worked with both Shaun Franck and Bobby Collett to buy my Chevy Blazer and I was super pleased with their service!! Great guys, funny and personable.
-
August 2024 by Arek Tupko
Not sure how they stay so busy. The service is absolute garbage. Chatted online to check if a car was available and was invited in to test drive. Sales guy approached me mumbling and told me to find the car myself, should be unlocked and let him know if I wanted to drive. Found the car which was locked and received nothing but attitude when I came back inside to ask about getting it unlocked. Specified that I want to test drive and he started pressing me about how I'm financing, quoting high rates and babbling on about how they don't really allow test drives on these cars. It's a 60k car, not some high end exotic. I came in open to buying used and was promptly and efficiently put off.
-
July 2024 by Bert Gordon
Great sales crew but to be honest the cars are a bit overpriced buy I paid the overprice because I wanted particular options.
-
July 2024 by Danielle Batchelor
From reserving the vehicle online to completing the purchase paperwork, our experience was simple and seamless. We are actually looking forward to our next car buying experience with Carmax; something we've never been able to say about any other dealership! Shawna N., our associate, made the experience so enjoyable and relaxing.
-
July 2024 by Lawrence Poletti
The car buying experience was OK. I like the fact that you don't have to haggle over the price. However, the process for them to register the car with DMV is not working. After 2 1/2 weeks, they still haven't changed the registration from the car I traded, as they said they would do. No communication from them, and I'm not sure what to do about the issue.
-
July 2024 by wanda gadson
Quick and easy all done over the phone just had to pick the vehicle up
-
July 2024 by Penny Combs
Jon Rasnake was wonderful in helping us buy a van and sell our older car. He is great.
-
July 2024 by SAMUEL LITTLE
Great place to buy a car. They make it easy. Allison my sales rep received a @580pottery heart for her kindness and professionalism.
-
July 2024 by William Bailes
Excellent service and nice selection. David Tillar is a top notch salesperson.
-
July 2024 by Peggy Walters
They guided me through some of the features of the car and when a problem occurred they took full responsibility to find a solution.
-
July 2024 by Patty McGee-Sutton
I had a great, hassle-free experience at this location.
-
July 2024 by Monet Jackson
When I got my info approved and was going to pick up at express pick up everything was running smoothly up until 20 mins before i went to the dealership! They called me and said my car couldn’t be picked up because the battery wasn’t working and it was a dent ! I went there because at this point i was irritated. They gave me a loaner car after i explained i was going out of town . Nobody offered over the phone and told me the manager was gonna call me and when i got there he had no idea who i was or about my car . He took me to the car it lit up and wouldn’t start . Days went by no call when they said the next day it would be ready . So i called and spoke to the mechanic part . They had no idea about my car . They said they would call me right back and no calls. Next day i get a call at 6 to tell me the car was ready . Got up there and they gave the keys i said well where the bow no nothing . They got it took the pic and offered me 50 bucks for a dinner smh . Wasn’t ideal but i love the car
-
July 2024 by Makeup Queen
State trooper informed me that the inspection sticker I got from Carmax was a counterfeit and Carmax did not seem to care in any way whatsoever. Check ur stickers people!
-
July 2024 by Ron DeFoe
Friendly Associates and no high pressure sales pitches.
