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December 2023 by Taylor Renee
I walked in to see if they could tighten my glasses that I got from another provider and they went above and beyond on service. Shelby helped me with no hesitation or complaint and they didn’t even charge me!!! 10/10 recommend!!
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December 2023 by Xavier Yancey
Went in for an eye exam for both contacts and glasses. Had a wonderful time in the store, the staff is fantastic. They were very patient and informative. They really took their time with me making sure that I understood the whole process. Great location with great people!
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December 2023 by anama1096
Had a great experience at this location. Renee Ferrucci the general manager was so attentive as soon as I walked in and very informative with all the questions I had. The pretest technician was also very kind and patient with me. Also answered all my questions.Dr. Motaz-Cruz was so sweet and never made me feel judged for my bad eyesight. Everyone here was so wonderful to talk to and made sure I understood everything and helped me get the best deal for my budget. Definitely returning to them again!
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December 2023 by M. Spencer Washington
The doctor and team were super helpful and friendly. I needed some trials for the weekend and Shelby helped me out in a pinch. Great price for the eye care club too!
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October 2023 by Sarah
We came for new glasses for my daughter. The selection of glasses has a range of styles and prices that made it easy to find something for our budget. Matthew helped us pick out glasses and was phenomenal, as an employee and as a person.
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October 2023 by K
We came for new glasses for my daughter. The selection of glasses has a range of styles and prices that made it easy to find something for our budget. Matthew helped us pick out glasses and was phenomenal, as an employee and as a person.
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September 2023 by Kassidi S
I have been to multiple places looking for glasses and finally found ones that I like. Matthew was very polite, he made me feel welcomed and not like I was taking to long. They have a great selection. The glasses you can try on are in good shape. The lenses aren't broken like some stores I went to. I will definitely be coming back whenever I need new glasses.
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September 2023 by Eric Beckett
Matthew was awesome! He went above and beyond to make my experience very memorable. Matthew showed me many styles of eyewear and his eye for style and quality is very impressive. I recommend anyone looking for glasses, that they should see him. They won’t regret it.
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August 2023 by Doug Justice
Shelby got us right in and took care of our every need. My employee lost his glasses and had to have new ones or contacts to work. Shelby got him in some contacts that Worked out till the new ones came in. That’s great service! Thank you Shelby!!!
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August 2023 by Larianna Browning
Everyone at this location was so nice! We ran into some hiccups with finding our insurance and they went above and beyond to make sure we were taken care of. Special shout out to Shelby for being awesome and making sure the entire visit was a great experience. We will continue to make the hour drive to this location because the staff are worth it!
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August 2023 by Keshia Brooks
The General Manager Reneè is AWESOME. She was so helpful. I brought my son and daughter in for an appointment she greeted us as soon as we walked through the door with the biggest smile. My 6 year old is very busy but that never fazed Reneè. Really a breathe of fresh hair. She is a personable professional if I can put those two together. I am so glad they opened up in short pump. This location is 5 minutes from my home. Of course with great management the staff will be great as well! The entire staff where full of smiles and really made it a comfortable space. This staff deserves bonuses or raises. Better yet give them both!!!!
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August 2023 by Tiffany Simmons
Greeted warmly and friendly by Vivian and Matthew . Both took their time with my needs to ensure I ordered what I wanted ,while still accommodating walk in customers with ease and professionalism. They are the epitome of what customer service care is about . Thank you both I'll be back soon!
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July 2023 by Sarah Nicholas
This was my first eye exam and first pair of glasses. I was a little overwhelmed with picking out my glasses but Matthew at the Short Pump location was such a big help. He helped me decide on a pair of glasses and explained all of the different options. I really appreciated his help and kindness. Excellent first experience at the eye doctor!
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July 2023 by Alexis Fix
Renee’ was so helpful and so nice! She helped me so much through the whole process! She made getting new glasses very enjoyable and fun! She was very informative and made sure I got the best possible deal that stayed within my budget! She was so personable and was so much fun to talk to! Thank you Renee’ for an amazing experience!
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July 2023 by Sonali Sheelam
Really outstanding service at this location. Shelby, Beatriz, Vivian, Dante are an outstanding team. They were kind, outgoing, and knowledgeable. They have great customer service skills and really made me comfortable as I am an indecisive and awkward person. I bought glasses and contacts and i am very pleased with service. I would recommend this location for anyone!
