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April 2024 by Judy Fadul
This company is amazing. New to the area and having propane gas at our home. Called, Ladies at the office walked me thru what needed to be done. Set up the service call to check all the lines before service could start. Randall came out walked us thru everything, explained all lines and the different services Redwood offers. We will definitely be reaching out this fall to change our logs in our fire places and this summer having a line put in for our grill. Thanks for the great customer service!
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April 2024 by JOSEPH J GANIARIS
Redwood Propane just did a first class job cleaning our two gas fireplaces!
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January 2024 by Jennifer Bowker
One representative I spoke to was friendly, the other was incredibly rude and not helpful at all. They doubled their tank rental fees and don't buy back fuel. So if you aren't willing to be at their mercy with tank rent (their rent is currently over 4X the rent of the next place I checked), you will lose all the fuel you purchased unless you pay their exorbitant fees.
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January 2024 by Philip Bramblet
Both my church and home use Redwood for oil and gas and we've never had any issues. They have responded promptly and gotten the job done without any fuss.
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October 2023 by Lynn Satalino
The customer service with this company is awesome. Vada was extremely helpful in regards to my fire log issue. Not only helpful but went above and beyond to walk me through the problem. I would highly recommend this company for any of your propane/fuel/fireplace issues!!
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July 2023 by John Coover
We recently purchased a home at Smith Mountain Lake and have been doing several renovations. Dean and Zadia have provided excellent customer service and advice with completing these different projects. They are very quick to respond to any questions and concerns. Highly recommended!!!!! A+++++ rating!!!!Update: July 3, 2023. Redwood just filled my propane tank without me having to call them. It was on my to-do list and they beat me to it!!!! Hats off to their outstanding service once again!!!!
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April 2023 by Leigh Wright
We were looking to get propane logs for our fire place in our new home. After contacting a couple other companies who came and gave us quotes on the work, then never retuned my calls to schedule the work, I contacted Redwood. Their price for installation was half the first quotes and within a week we had working logs in our fire place. We also recommend them to a neighbor who was having similar issues, they to were pleased with redwood’s response.
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February 2023 by rob hall
Scam alert! Be very careful when dealing with this company. I spent $4000 with them for a new propane tank since they would not allow me to lease one. They even told me that was a benefit because I could have any company I choose to fill it up. However, they chose to put me on some unwritten contract and fill up my tank whenever they want. We are not currently living there, but still owe them over $700 because they chose to fill it up. We even have our driveway blocked in both directions (since home is vacant) and somehow they still did not get the hint.
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February 2023 by Sean Beville
Always going above and beyond to help us! Thank you!
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November 2022 by Charley S.
i get to ride longer and sray warmer longer Yay YAy Yay
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February 2022 by Kris Hill
I am very disappointed with Redwood. I have been with them forover 9 years. After being informed that the driver was instructed to turn thegas valve on,he did not do so. When I called Redwood they stated he was told to turn it on..I found a note on my door stating I must turn it on tolight the pilot. After I called back Redwood (third time) and asked themto send the driver back out, they instructed Me how to do it!! I am a 73yr old woman and found it difficult to walk down the steep hill.
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February 2022 by Ryan Hamilton
This company is top notch. We just had a major problem with our heat pump and gas backup in the middle of the frigid snow storm. No one would come out to help us except Redwood. We were new to the area and it seemed like several companies were not willing to help out. Redwood did. They came out in the middle of terrible weather to get our heat back up and running. Could not recommend enough! Give them a shot!
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August 2021 by Tammy Prime
Want to charge $89.00 extra because we didn't have an account! Also said they needed to check the lines because we haven't bought fuel for over a year, which is none of their business. We'll be taking our business elsewhere and I'll make sure my dad and daughter use another company.
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August 2020 by Stephanie Rudderow
Great work! They were clear with their communication and estimate, thorough and efficient in their work, and easy to get a hold of throughout the project. On top of that, they have been polite, considerate of our time, and patient with my many questions. I highly recommend Redwood Fuel Oil & Propane.
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August 2020 by Susan Selvage
Great people! Called because I smelled propane and they are sending someone out promptly to check it. Delivery people are always pleasant.
