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March 2024 by Rebekah
I hate to write a negative review because I like to support our local small businesses, but it’s sad to have watched this business go somewhat downhill since the old owners retired and the new ones took over. When the old owners had the place, it never smelled bad in there and was always as neat and tidy as it could be given there was so much in a small space. They were friendly and always greeted us happily. But since the new ownership, the place smells like animal feces every time we go in there. No one ever bothers to speak to us, let alone ask if we need help, and we feel like we’re bothering them just to check out. Definitely a different vibe than before…It’s kind of heartbreaking really. We shop there because it’s better than going to Wytheville, but it makes me sad to see what’s happening. My 13 year old won’t even go in with me anymore because of the constant smell. It being the only privately owned pet store in the area, they should strive to be the best instead of giving it a half-hearted effort just because they don’t have to.
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March 2024 by Cory
I had a small issue with a shipping and the owner personally called me and made I will definitely shop here again
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October 2023 by Tonya Lawson - Vickers
Girl that I asked for help was very rude.
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October 2023 by Samantha Gatewood
Love this place. Their cats and dogs are too expensive but I love the variety of fish
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August 2023 by Domonique mcmillian-Reeves
Galaxy Pets have been wonderful and helpful! They have great customer service and have always assisted with questions and pet needs. We have had an amazing experience with our bunny baby! Glad that we went to Galaxy Pets! No better pet store.
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July 2023 by Carson Dorsett
Friendly staff and they have great prices. I drive from Mount Airy to do business with them.
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May 2023 by Katie K.
This place was reasonably priced a couple years back, now it’s almost doubled! Their cats used to be $25 a piece and the dogs was between 50-100$ depending! My husband called last Monday about them possibly taking a mother calico cat with calico kittens that randomly showed up, they told us to bring them in on Saturday that they would take her and the only one kitten she had.Yesterday we heard nothing from them about a time, so today he called and re-asked them about it and when to bring them in, just for them to catch an awful attitude and tell him that they had someone else call and they had no more room left to take the cats we found! They quote on quote said “Sorry, Try again another weekend or find someone else.” -CLICK- and hung up.Not only that though, I bought some canned crickets for my reptile, and there was mold all over on the inside of the can and the crickets!I dont know what the world is going on but it’s one thing after another!
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April 2023 by Your Mom
Amazing owner, very friendly and helpful staff!
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April 2023 by Issa TravisT
Awesome store with a big selection!
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December 2022 by David odom
Great people. Nice looking place. Got a couple mice. Ty
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December 2022 by TAMMY BODE
Great place to buy Pet supplies
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October 2022 by Brandon&Robin Gibson
The girl that works there was not very nice I tried to buy a few angelfish and I've had my tank set up almost 13 to 14 hours and she claimed that I hadn't had it set up long enough and that couldn't get them I'm sorry but if you're going to run a pet store I know how it is not knowing what is going to happen to the animals after they leave there but people they go to Pet Shops for animals are usually the ones that take care of them but I was very unhappy with her attitude towards me I try to tell her about a fish that I bought there a few days ago didn't even make it home and I only live 30 minutes away and I went straight home and then she asked me oh well we can test your water for you like she didn't listen to anything I said it was their water and their fish that I bought that died on me and of course you know they're not going to give you a different fish or guarantee anything but I wasn't expecting any money or trade in I just wanted her to know that her fish that she had sold me wasn't very healthy but to the woman that works there get you a better attitude with your customers maybe you'll get some more and take care of better care of your animals maybe it'll last long enough for people to get them home I don't know I'm very upset with her attitude towards me after my last visit and it will be my last visit there never again well I buy anything from this place ever again
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October 2022 by Jane Sorrell
Better than chain pet stores. Big fish selection, birds, cats, and dogs happy.
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September 2022 by Kenneth Dow
Fantastic place to shop. I went in, was immediately greeted and personally assisted with everything I was looking for. I'm so glad to have stopped by.
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August 2022 by Jeannette Napolitano
Staff is extremely helpful and know there business. There knowledge is vast and goes beyond aquatic fish. Store is extremely well maintained.
