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April 2024 by Gloria Alen
Gary has excellent customer service skills and thoroughly works out your situation .
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December 2023 by muna oli
Mostly cashiers are not help full and there ton of language also no good. I am so late for work and they don’t cooperate, bad experience ??
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March 2023 by Amer Khaqan
Excellent customer service, fast & courteous. I had to get a document notarized. They didn't ask me for my bank account details, just driver's license, logged all the details and notarized the document. Very happy with the customer service.
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December 2022 by Charlie Crawford
Had two store deposits each day. Drive through lady was not very helpful. Both times I was not greeted or asked what I would like to do. The first time I did mention I needed change from deposit. She proceeded to deposit and then after she deposited she said she couldn’t make change. I would have deposited it differently. Businesses come in with big bills all the time. It was odd she didn’t mention she couldn’t give me my change before she proceeded with depositing it. Today I go through Drive through again and the same lady doesn’t say anything. I press the tube put my deposit in there and send. She still hasn’t said a single thing. She processes everything and at the end she asks if I want change. And rudely tells me that next time I need to make that clear. I’m thinking. This lady hasn’t said a single thing to me since I drove up through the drive through. Terrible customer service. It wasn’t just lack of customer service but also the fact she made everything much harder. I had to tell my corporate office that we were short because the lady wouldn’t give me change even though I specifically asked for change the first day. If you can’t make change you would tell me before you deposited the money. That was just a strange interaction. And then tell me after I literally wrote the amount being desposited on the deposit slip if I need change. Especially since you didn’t say a single word to me until that point. Very poor communication skills.
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September 2022 by Dinayda Lazocortes
I have been a costumer since 1994.I have never been treated the way I was treated today at the Gainesville branch. Customer service is the worst. Teller Say is the rudest human being with no professionalism , had the nerve of yelling at me across the room and Manager Layla on duty did not do anything to stop her. If you are in a hurry and need to take care of your banking less than 30 minutes definitely this location is not for you.
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August 2022 by Ellen Nordlof
This branch does not have enough tellers working in both the drive-thru and the lobby. Several of the tellers are extremely slow with normal transactions as well. I go out of my way to avoid this branch and instead opt to travel to Manassas Wells Fargo which is top notch in every way.
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December 2021 by harvey garrison
Closed account open new one didnt order me a new one went overseas no credit or debit told me to buy visa gift cards wasnt good overseas horrible trip thanks wells fargo call customer service 45 minute wait for nothing
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November 2021 by Peter Reyes
ATMS ARE ALWAYS DOWN! HORRIBLE BRANCH
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November 2021 by Mariam Marbury
ladies and gentlemen welcome to the worst wells fargo in Virginia. Customer service ZERO
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July 2021 by Jim Zieleman
Very accommodating and good service. Was helped by Martin Melara-Torres, who provided a fast service and did a great job explaining details.
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April 2021 by Skip C.
The drive through @ the Somerset Crossing branch is terribly slow, and has been ever since the lobby was closed because of the CCP virus. Now, I have first hand experience with one reason it is so slow. WF desperately needs to staff the drive through with tellers or cashiers or whatever they are called with people who can COMMUNICATE EFFECTIVELY in the English language. Very frustrating and burdensome trying understand them and making my intentions clear. There is no reason for this. Good customer service has been gutted in the name of diversity, and to have to spend 10 to 12 minutes on a transaction that should only take three or four minutes is ridiculous. And that doesn't include the ten minutes sitting in line because the customers ahead of me are experiencing the same damned problems with the language issue. One reason my credit card disappeared at this same branch last year was partly because of a language incompatibility. The bulk of the customers here speak good to perfect English, so the bulk of the employees ought to, as well.
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January 2021 by Katelyn Johnson
Incredibly friendly and accommodating staff! Taking COVID guidelines seriously to keep guests safe.
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August 2020 by Skip Cranshaw
Very unhappy. I put my credit card in the drive through tube along with a note and a cash payment, and the teller sent the note and the receipt back but no credit card - ? She said she didn't have the credit card. The line @ the drive though was too long to sit there and argue with her, but my credit card is somewhere inside that bank. So I had to suspend that account and order a new credit card. I know you guys can do better than this, surely?
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March 2020 by Loui W.
Rude service, asked about opening a checking account. Representative said even if your check is not from this branch we can cash it for you. They straight up lied to my face in order for me to open an account with them. You know the more people the get to open an account or do business with them, they get a percentage to themselves (payment) for getting more people to open with them. Why do you think back in 2008-2010 they had the scandal of opening accounts under clients information without their knowledge to get their monthly required client need. Gave me excuses saying it's my address it's the amount in my account, etc. Anything to not cash my check, cause it's from "a different branch" after going over every policy they have they lied. Also called and they were really rude after I confronted and they kept hanging up on me.
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February 2020 by GG D.
Banker I spoke to did not understand how to complete my transaction, was not interested in looking at the paperwork I brought, was dismissive, and rushed me out the door. First negative experience with Wells Fargo since I started banking with them (way back when they were First Union). Two stars because the other people in the greeting/waiting area were nice.
