8AM - 5PM
7627 Heritage Village Plaza, Gainesville“I have been bringing my dog to see Dr. Kunze for his enlarged prostate. The treatment has been a success so far. I'm very impressed by Dr. Kunze and her knowledge and care. Kudos to the clinic staff, as everyone is friendly, and very helpful. I would recommend Companion Animal Clinic of Gainesville to everyone.”
8AM - 7PM
7627 Heritage Village Plaza, Gainesville“I love this practice. All of the vets are caring, knowledgable and very personable. They explain things in layman's terms so you understand what is going on with your pet. I wouldn't go anyplace else for our vet services unless referred to a specialist by one of the docs. They know the best places to send your animal to get speciality care. Their front desk is also super and very friendly. Their techs are the best and are also very caring of your animal. You can't miss with this practice. They are the best.”
9:00 AM - 5:00 PM
14760 Lee Hwy, Gainesville“Dr. Dove and his staff will take good care of you and your dog. He's the premiere dog obstetrician in Virginia, so if you're a breeder, he's your guy. But honestly, he's a goodhearted dog lover who will do what's best for your pup.”
“Updated on 6/11/2024:
After receiving a response on this review, I emailed them my concerns & within a few days had a call back from this location to which they scheduled me to being Daisy in for her missing bordetella vaccine, the Docter was extremely nice & the appointment went smoothly. Any other visit Ive had with them has gone smoothly. I do appreciate that they listened to my concern & made sure that they made it right. Thank you so much to the team!
I have used Banfield for years. And we moved to Gainesville area about a year ago & they have always been good for the most part. I knew my puppy plan was expiring & I had not renewed because I fostered another pup for a year & had him on this plan, since he found a forever home a few months back, I continued paying until I knew it was expiring, called banfield to ask what to do in order for it not to renew & I did as I was told, then I had to make an appointment for my actual pup Daisy, and she is due for bordetella vaccine so I called WEEKS ahead of time, explained very specifically that I needed to get her in BEFORE the plan expired & they made my appointment for weeks out. That should’ve been my first red flag was that it took weeks to get her appointment scheduled. I come in today June 6th 2024 for her drop off appointment and I’m glad that I asked before I even left about her plan and the receptionist told me that the plan expired YESTERDAY. I explained to her that I specifically made this appointment and I wanted to be before her plan expired because I’m going through a moving situation right now where I just don’t have the out-of-pocket expense at the moment. She did ask the manager what they could do for me since it wasn’t my mistake, but all they were willing to do was waive the cost of visit & I would still have to pay out-of-pocket for the vaccines. This was not my mistake, I was off yesterday. I could’ve very well come in yesterday or even sooner, but I did what I was scheduled to do even after a specifically explaining that I needed to get this done before my plan expired. This is Completely unacceptable, as a manager of a Dog daycare myself, I am not Inexperienced when it comes to vaccines, There’s a reason I called ahead and planned ahead for this visit. My Financial situations is a little tough at the moment and that’s completely completely on me but again this is why A.) I pay for a plan to begin with B.) I planned ahead, I paid my entire plan over the course of 12 months & never missed a payment & I had the full intecion of using what I paid for. Which was the visit & vaccines, I was never late and even after explaining this to the person that scheduled my appointment, they scheduled me a day after my plan expired? That almost seems like it was on purpose. Was that person even listening to me? Did they just make an appointment to get me out of their way? Now my dog has an expired vaccine until I can figure out whether its worth it to go back to them or not. I love having the plan because it honestly alleviates a lot of financial burden throughout the year, especially when it comes to vaccines or just visits, but it seems unfair that I as a Customer who have made all payments year round, never had any issues have to go through this. Completely Unprofessional on behalf of the person who scheduled my appointment. I am not faulting the person I spoke to today because she was nothing but nice and I know she couldn’t do anything that her manager wouldn’t allow her to do. But it Seems unfair that I paid for a service & was not able to get full use out of it because of the negligence of one employee. Id give an update but I highly doubt there will be one.”
“I recently had to let my beloved shih tzu Bubba cross that rainbow bridge. The care and kindness expressed by Dr. Kelly went above and beyond and brought us peace during this most difficult time. The staff was also exceptional.”