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July 2024 by Boris Terry
I went to Capital One in Gainsville, VA today to take care of some business. My teller was a lady named Lordes. She had the nastiest attitude towards me for no reason. I asked her a simple question and her responses were disrespectful and combative for no reason. She definitely needs retraining in providing customer service and customer relations. Due to her ill-mannered demeanor, I closed all four of my accounts and will write someone of authority to let them know what type employee that they have representing the company. I want to let others know about this incident in the community, just in case if you have to deal with such a despondent teller that does not like her job of serving Capital One customers.
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June 2024 by William Cabrera
My Bank where my savings increase every day #1.
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April 2024 by Ashley Garcia
Had a great experience. Yasmine was very helpful and patient with me.
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February 2024 by Kayla & Shaney McCoy
Yasmine was very helpful today and I truly appreciate her patience and going above and beyond to help me.
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January 2024 by tracey Roberts
Why are they closed on Christmas Eve?
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December 2023 by C R
VERY RUDE PERSON HER NAMESTEFFANY !!!!Why you have to work there if you are rude person !!!Life is good be happy !!!You have jobs because we chose this bank !!Now thinking to change bank !!!
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November 2023 by Yang Li
Vaccine is very professional and kind.
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October 2023 by Douglas Mejia
I went to this branch because it is on my way home from work. Big mistake, I just wanted to make a deposit and get some money envelopes. SWATI assisted me, at the end of my deposit I requested her for 15 money envelopes, wrong thing to do. She did not like me to ask for 15 envelopes and she said: I can give you 10.I said: I need 15. Why I can not have 15?She said: because I need to give to customers.I was amazed at her answer because I am a Customer!?So I told her: do not worry about me, keep the envelopes so you can take care of your customers.At this point I left.In summaryIs this the way that this branch treat their customers?Personally I would not come back to this branch even if is the only one open.I was so upset that I am thinking in changing to a different bank.I have been with this bank too long and gone through all the transitions that have taken place over the past 40 years.Customer service is not a thing for this people.
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August 2023 by Becky Moughal
My cousin and I went to get information regarding transferring the accounts because she has a family account here, however the branch manager SWATI WAS VERY RUDE AND DISGUSTINGLY ARROGANT. which I dont understand how because you're clearly a zero from every angle and pov's. I think they're racist. Her staff is unprofessional and rude too and they get the "easy go treat whoever you want however you wabt" from their manager SWATI. So I dont blame them. You ask them 2 more questions its a problem for them. Remember we are the customers that pay you. Weird smelling place and manager. Teach SWATI some manners and tell her to speak correctly because she doesn't even k ow what she is talking about with weird sentences.
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May 2023 by Bakhtawer Moughal
My cousin and I went to get information regarding transferring the accounts because she has a family account here, however the branch manager SWATI WAS VERY RUDE AND DISGUSTINGLY ARROGANT. which I dont understand how because you're clearly a zero from every angle and pov's. I think they're racist. Her staff is unprofessional and rude too and they get the "easy go treat whoever you want however you wabt" from their manager SWATI. So I dont blame them. You ask them 2 more questions its a problem for them. Remember we are the customers that pay you. Weird smelling place and manager. Teach SWATI some manners and tell her to speak correctly because she doesn't even k ow what she is talking about with weird sentences.
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March 2023 by Ruba Jahan
Absolutely no star. I walked in to the branch to open a business checking account. The person who was in the reception area was showing me so much attitude with no smile at all. She asked me to schedule an appointment in Capital one website. I made an appointment for next morning. The next morning someone called from the branch that said they will not be able help me with opening account because of personnel shortages and canceled the appointment. The brunch environment and interior looks incomplete and depressing. Looks like a funereal home! Then I decided to go to a different brunch, they were awesome and very friendly with excellent customers service. I will never go to this brunch again unless I have to.
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September 2022 by Rick Rice
As a business owner of 25 years... I cannot understand how this branch is still in business... Made multiple online appointments to open a banking business account and canceled last minute the day of every time... canceling appointments with no notice for ridiculous reasons... unbelievably poor customer service ...somebody needs to do something! Hopefully it's just that branch!
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March 2022 by Yessenia Torres
I had a bad experience with the staff. I had called twice about a situation and was dismissed and told me that I had to go in person to discuss this situation and I took off work just to be told a generalized answer that could have been told to me over the phone. The staff was arrogant and rude.
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October 2021 by Gelf
Don't ever deposit a check here! I received a check for a car I was selling and was told to deposit it at the ATM. The ATM could not deposit my check and would not return it. This has prevented me from selling my car and I have to wait 10 to 45 business days just to determine If I actually deposited a check. I now having the misfortune of having to convey this to the potential buyer as well as possibly losing a hard earned deal I made. I have never had this happen to me at any bank period and a bank is supposed to protect your money, not destroy it.
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September 2021 by Kalp Shah
they wanted me to use the atm outside ..he was insisting
