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August 2024 by Sharon Van Haele
Knowledgeable, friendly staff. Extremely helpful. Competitive pricing!
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August 2024 by Jason Kniss
After purchasing an “Open Box, Exellent Condition” television that came with a broken screen, without a remote, and missing screws for the stand from a different Best Buy location, I purchased a brand new Hisense U8n from this store because it was the only one available anywhere close enough for me to drive to (although over an hour away from my house). Though it said “available in one hour” it was not ready until the following day. When I picked it up, the box had been opened but the manager (Mit) told his employees to give it to me anyway, and that it was fine. When I opened it at home, there was no remote, no power cable, no stand. Just the tv, with a screen covered in smudgy handprints like a child had been playing with it. My local store would not accept the return, forcing me to drive all the way back out to this one. Customer service assured me the manager would compensate me for the inconvenience, hopefully with a discount on a different tv since this was the only tv of my preferred model available anywhere in the area. The manager (this time not Mit) told me only customer service could offer discounts. Customer service then told me managers had the autonomy to set their prices, and sent me back to the manager who told me he would love to help, but had no control. However, he promised to call me the following day with an explanation for my troubling experience and to work out free delivery on a different tv (which was not an altruistic offer as free shipping is standard on purchases at that price, just about everywhere). Of course, he did not bother to reach out to me in the following days. The TV has gone up more than $200 since my initial purchase. I will not be returning to this, or any other Best Buy.
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August 2024 by Umer Khan
This is one of th least efficient stores in the area. Ordered online, waited for 20 minutes in the line to pick up only to be told the item isn’t available anymore. Had to return an unopened item told that the return policy is only 2 weeks… how can these brick and mortar stores compete with the e-commerce world with such a terrible service and policies.
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August 2024 by Phill McGurk
Very limited stock if any. Better to shop online.
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July 2024 by Mark Vitko
Getting in touch with the store u purchased something from is impossible. If they you and you try to call them back it won’t happen. They called me and I missed the call and tryed calling them back and there call
Center in another county told me was impossible to talk to someone In any store
Customer service sucks
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July 2024 by vasileos efthymiadis
bought a dishwasher 10 days ago. paid their outrageous prices for delivery [that were subcontracted to a 3rd party. I remember best buy doing their own installs 10 years ago] and install.
only to have the installers tell me they cant do it bc best buy didn't put a proper cover on it. a tiny, small cover that would've taken 30 seconds
I'm glad the CEO saved shareholders 5c/share by contracting it out!
the first image is what I got, the 2nd is what I'm supposed to have
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July 2024 by George Monroe
Courteous staff considering the customers that abuse the return policy!!
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July 2024 by Priscilla Chavarria
My son was searching for a specific pair of headphones, and the staff at Best Buy in Gainesville were very helpful in providing him with all the information he needed. He found an offer on their website, and when he visited the store, they suggested that he make the purchase online with the option to pick them up at the store since the offer was available online only. He followed their advice, got the discount, and was able to buy his headphones. They have a happy and satisfied customer.
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July 2024 by Daniel Williams
The place had a moderate amount of customers in it and still there were employees finding the time to make their way to them and make sure if they needed any help or point them in the right direction. Unfortunately, they were out of stock for the item I wanted, but I would still go back for any future electronics I need.
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July 2024 by dreamsensei
This Best Buy is pretty good for a Best Buy. I was in and out in about 10 minutes, but I knew what I wanted. The negative is it being a Best Buy in general, but I'd say this one is worth the trip if it's something you need to do.
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July 2024 by Randall Blancard
BestBuy does not care about customer service.
If an employee orders the wrong item for a customer because an item was out of stock, they should make every effort to ensure that the mistake was corrected. Employee ordered the wrong item, I received item [but since it was a similar item and it matched what was ordered I didn’t 100% know it was the wrong item] Went back to store to get something else and verify it was correct item. The store now had only one in stock of item I wanted. Multiple employees and managers on duty refused to secure the item from being purchased online while I went back to get the incorrect item.
Called customer service, representative tried giving me the run around saying how something about how if a shipping label was created [in the event someone else ordered the item online before I returned with wrong item], then they can’t cancel it. But what she failed to mention was a shipping label wouldn’t even be created in the first place if the online order was cancelled immediately. There must be a process in place to cancel an online order in the event they don’t have an item in stock [bad inventory].
All I wanted was a little common courtesy.
Why is it impossible for BestBuy to do the right thing? They lack integrity. I genuinely think they want their business to fail, and I hope it does.
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July 2024 by Brian Sturm
Wanted to exchange my GoPro for a new one since it has a defect. The receipt says 15 days and they said that 14 days is the actual return policy. This is ridiculous. There has got to be a better way to help people. Now I may be stuck with a $250 useless GoPro because they won't honor their products with a decent return policy. The guy behind the counter kept running to the manager, but the manager never spoke to me about anything. I can't help it if the GoPro has a defect because of no fault of mine. Absolutely horrendous policy and I'm extremely annoyed. Probably will never go here again.
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June 2024 by Justin Coutu
It's Best Buy
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June 2024 by Константин Кузнецов
Large selection of equipment.
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June 2024 by Michael Tarver
I purchased a new laptop computer.
