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February 2024 by Tamara Alsaray
I am not the person to post reviews but I was compelled to write one today. We’ve been using a foreign card to do withdrawals with no problem at this location. We went today and the two tellers couldn't be more rude or condescending. Saying there was only one way to do it, if the money was actually in the account, etc. We left and took our business to Wells Fargo just minutes after and they were able to withdrawal x amount from the same card and account that the inexperienced Truist tellers couldn’t do.The customer in front me at Truist also told the teller that this branch has the worst customer service….glad to know I’m not the only one who thinks it.
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January 2024 by Jessica Sernau
Lisa. LISA. PHENOMENAL MANAGER & human being. Thank you.
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September 2023 by Laurent Thai
Arwa is an outstanding teller today. Despite the rush hour line at the lobby and the drive thru. She was able to get clients what they needed, and I was greeted with a big smile. Arwa knew what needed to be done in order to move the line quickly. She worked efficiently with quality customer service.
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July 2023 by Dan Royce
They have the worst customer service out of any branch I go to and they are also the only branch that will put a hold on deposit checks. The lady at counter that “helped” me could not have been ruder.
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June 2023 by William Mejia
no good
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March 2023 by Saeed Ghodsi
I have been visiting here with manager Lisa Hubert she has been very positive and helpful
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August 2022 by Rafidh Chowdhury (SaucySpaceFries)
Quick and easy, the teller was courteous and I was in and out within 5 minutes
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August 2022 by Sarah Stark
Everyone is always very respectful, efficient, and accommodating. ?
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June 2022 by fredy g
Stopped in to get online user info, request for my son to use bathroom. Banker Dawn refused, Sudley branch always accommodated this service to clients. Only have credit credit, closed all accounts prior to merger.
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April 2022 by MAUREEN BOLING
Worst customer service I have ever experienced. Have had an acct with Suntrust for 20 years. This Gainesville Branch off Heathcote.. the WORST.Took my paper bonds, as I have done for years, to deposit.. was treated so poorly, got preached to by some teller that was probably in diapers when I switched from BOA to Suntrust.So done with this bank
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June 2021 by B H
I had lost my phone in the river on a float trip and needed some info to get my online banking going on my new phone. I called the branch in Gainesville Virginia were I opened my account. A "lady" by the name of Donna answered the phone and after briefly explaining my ordeal is when the attitude and condescending tone and questions and answers started. I understand there is security questions but she went way over board with over 6 questions and each time you could tell she was waiting and expecting me to answer wrong like I was guilty of something. After enough attitude I told her I wasnt gonna deal with it and hung up and then called my local branch,answered 2 security questions and was totally helped in a professional manner. I can't wait to pull a Karen and speak to that Donna twits manager tomorrow.
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August 2020 by Ketan Patel
Very helpful.
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November 2018 by Kyle Lynch
For the life of me cannot understand why the ATM is never functional at this branch..
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October 2017 by Diane S
I signed up for a NO MINIMUM BALANCE account. As a new account holder I understood the 7 business day hold on deposited checks. The only checks I deposit are my payroll checks. The 2nd time I deposited the check the cashier asked if it was a payroll check as they are made available just 2 days after submission. I said yes and was able to draw on it in 2 days. This was done even though I am the sole employee and my employer draws it from their personal checking account. No problem, I was told. Today when I submitted it I was told there would be a 7 day hold again. I asked why when it is my payroll check. I was told it doesn't look like a regular payroll check and was drawn from a personal account. I asked why it was accepted as a payroll check 2 weeks ago but not today. They didn't know. I was told that because I was a new account holder that my checks would be held as a matter of policy. I asked when I would no longer be considered a new account holder so that I may draw on my checks within 2 days as I live hand to mouth and need the money to pay bills. I was told that the balance in my account has to equal or exceed the amount I am depositing or this policy would go on INDEFINITELY. So, since I will never have the amount equal to my payroll check I am depositing because I am drawing against it to pay bills in the 2 weeks before I deposit another one my funds will always, as long as I am a customer, be held for 7 business days before I can use my money. ON A NO MINIMUM BALANCE REQUIRED account??? That was not true at all! I went to PCNB and they were happy to set me up and create a REAL no minimum balance required account for me, will make ALL my deposits available to me within 2 days of deposit from day one and seemed to appreciate my business.
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February 2012 by William Cerniuk
Great folks, overly difficult web presence. Simple thing like finding bank hours is not fun.