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“Best post office I’ve been to in the DMV! The gentlemen here are friendly, kind and helpful, finding the right size box and offering stamps because we needed them, and finding the cheapest shipping option for what we needed. In stark contrast to another post office where they are unhelpful and won’t help you find or pack boxes. Thank you for the outstanding customer service!”
“I had a thoroughly pleasant experience at this post office taking care of a quick shipping order during my lunch break. I was probably in and out in about 15 minutes, which was way faster than I expected even though there was only one person in front of me in line. The gentleman who assisted me was friendly and helpful. I look forward to using this post office again.”
“I made my passport appointment here and it was super fast, it didn't take more than 10 minutes for my appointment. I did have to wait a bit for my turn but no more than another 5 or 6 minutes. It's a small place, all old fashioned but functional if you go at least for your passport's appointment.”
“This review is for passport services only. I visited the Lorton post office to apply for a passport. I arrived on time for my appointment, but the photo equipment was broken (which happens), so I had to go somewhere nearby to get my photos. That did not otherwise result in any delay in my application review and the solution was easy, so I didn't deduct any stars for that. It might be a problem for those trying to apply for a passport during walk-in hours, so I'd recommend coming with photos in hand just in case.
The postal worker was professional and patient and took great care to make sure the application and supporting documents were all present and correct. The worker clearly had had a lot of experience with the passport process and knew what to do to make sure the application made it through the State Department smoothly. I wouldn't hesitate to go to this location for passport assistance again.”
“In and out fast. I was about an hour early to my appointment, I thought I'd have to go back, but I was able to do my fingerprints at that moment, and it was very fast.”
“I visited this post office today for a new passport, I was helped by Sunisa. 2 yrs ago she also assisted me with my kids passports. She is always so friendly and provides the best customer service. I really appreciate her making the process so easy and pleasant. Thank you Sunisa for all you do!”
“Usually never that crowded when I come here to drop off ebay items. They always scan the items and it's easy to keep track of on tracking. Not very big inside but nice organized facility.”
“Wow, out of all Post Offices I have ever been to here in Southern Maryland, this is the BEST. Friendly staff, quick service, very clean, and no long line.
Worth the longer drive. Recommended over La Plata and Waldorf (Post Office Rd) locations.”
“Me and another lady and line had to loudly commend Porsche and her other staff for their exemplary service. The ability to multitask efficiently and effectively to cut down the wait time is phenomenal. I always bypass Fort Belvoir post office to come to this location. Because I know my needs will be taken care of. What an amazing reflection of their postmaster! Most be some updated training, or skills they self possess. WE LOVE IT!! Don’t lose that team! Great job hiring manager?????”
“This five star is for PAUL and Paul only. I only visit when he’s working which tends to be weekdays. Paul is ridiculously efficient, kind, friendly and will have you in and out within five mins. If you happen to visit on no-Paul day.::Good luck.I’ve never encountered a more poorly run and serviced post office than this location on King Street. They NEVER have enough people staffed on weekends. My God, you are the sole post office in a very dense populated area and management can’t simply staff at least TWO attendants on weekends? It’s unfathomable and completely ridiculous. The lines are constantly wrapped around and out of the door. Please do better USPS.”
“Wanted to give a shout out to Javonte and Viveca. Had a packaged that went international and took over several months since customs denied the shipment and had to be returned to sender. During this whole process both Javonte and Viveca reached out and assured they will keep an eye on my package and made sure it gets back to the sender. They have been very helpful and patience during the whole process. Thank you again. ??”
“This is not a RETAIL STORE. They are a Bulk Mail Unit and distribution center for 22314 area code. They do not sell stamps, certifies, money orders, priority boxes, passports, drop offs etc.”
“I have been a customer at this location for many many years. This post office receives a lot of customers throughout the days hence the wait time. They need more reps on the front line. However, the staff members have always been polite and friendly to me.”
“I stopped by to drop off some wedding invitations and Eboni was so nice and patient with me assisting me on the correct postage to have on each envelope since they all weighed a bit different. Thank so much for your help!”
“Visited for the first time Saturday morning and my experience with this post office was great Ali was very pleasant and helpful compared to my previous experiences with the post office in Stafford which was always unpleasant.”
“All these negative reviews, all outdated by postal snobs. They are efficient, polite and do the mail. Wtf. I have a friend from the UK named Timmons who knows his stuff about post offices, he says this is better than anything in the UK.”
“I have been to this post office twice in the the last two weeks and both times I had a very positive customer experience. The line moved quickly, I was greeted with a friendly smile and the transaction was very easy all around.”
“I had a lot of stuff to send (8 boxes total and 3 were heavy dive tanks). Elenor and Judy were fantastic and laughed and made it fun, even when the printer jammed (repeatedly). The location was so easy to get to, close parking and easy access to the counter. I drove out of my way (from Arlington), just to use this location, and I will do so again!! Great job ladies !!!”
“This is my second visit to the Accokeek Branch, in recent weeks. It was such a pleasure meeting, Ms. Hillary. She has a pleasant personality and provides great customer service. Thank YOU Hillary and thank you USPS for hiring an exceptional employee to serve our small community. ?”
“Ms. Hyman is the best. I will only be returning here from now on. She is so personable and takes time to smile at you and help you in any way she can. She made my day!”
“Great Post Office with friendly staff! I was helped by both people, and ended up with Drew, who was incredible! Speaking to him was like speaking to a friend. Great customer service from both! I have also been there for passport service and it was friendly and efficient.”
“We’ve all had terrible post office experiences however, today I had GREAT interaction and felt compelled to leave a positive review. Anwar helped me with an envelope that was returned to sender, and another package that was a gift for a friend. Anwar took the time to insure both packages arrived on time (peak holiday season) and at the most affordable rate. You put all these negative reviews to shame, Anwar. THANK YOU!!!”
“I had a package that was accidentally misdelivered. After visiting this office, the staff was super helpful in helping to fix the problem and resolved it within 2 days. While not ideal the package went to the wrong address to begin with, they were very communicative, friendly, and quick to solve the issue.”
“We made an appointment here for a new passport. We had all the supporting information with us and the forms filled out ahead of time and everything. We showed up 10 minutes early as they recommend. After only a few minutes, they processed everything super quickly, knew exactly what they were doing, and we got out of there before our appointment was even supposed to start! Excellent service and I recommend this location for any passport stuff in the area over other local post offices. We appreciate it!”
“PJ was awesome and provided us with excellent assistance with regards to getting my package shipped. She went above and beyond to explain rates, timing, and options so that we could choose with confidence. She also gave me some phenomenal advice in the process, and I really appreciated it.”
“I had a very pleasant experience here. I needed to mail something to the UK and the lady behind the counter was nice and gave me the paperwork I needed to fill out. I completed it and paid for the postage. She politely let me know in the future I should use a larger box to fit the customs paper in it, but she would allow it this time.”
“Was on vacation for over a week, so I held my mail at the local post office. I made it to the post office, and showed my identification to pick up my mail. The service I received was professional, courteous and quick. Thank you, USPS!”
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“I've been here twice & I like it there. It's quite & not a lot of traffic. I hate going to the one in Woodbridge, where I have to wait almost 30 mins to get to the desk. Customer service there is nice as well.”