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September 2024 by Eva M
Great service quick and easy with everything I was out of there less then an hour great dealership
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August 2024 by Haley Bragg
Just bought my own car here and test drove it and ran perfect didn’t hear any problems and as soon as I take it off the lot not even an hour later the car shuts off lights on the dash but it started right back up so that’s a plus but didn’t even tell us it had any problems what’s so ever so now I gotta spend more money after paying $200 and some for car insurance and $1000 down on the car so gotta figure out what’s wrong with it and hopefully it doesn’t cost much … they want me to take it back to there mechanic Monday but I don’t trust that if they can’t keep up on the maintenance on the vehicles they have and fixing parts then why should I trust taking it to their mechanic and then they mess up more problems smh
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August 2024 by Amanda Breeden
I'm gonna be the odd ball I guess....
I absolutely LOVE this place! And the ladies here have always been great to us. (Heres something for other customers...mostly the ones on here leaving bad reviews....try being nice and respectful to them....it goes along way, youd have to have pretty tough skin to work here and deal with all the crazys that come in. Also heres a thought....maybe pay your payments on time..? I'm just saying.... but honestly think about it....most of the people that come in there about their cars...normally are customers, who didn't pay their payments and their cars got repo'd. Those ladies deal with threats daily I'm sure, people getting in their faces, cussing them, the nasty phone calls, etc...but you not paying for your car isn't their fault. So be mad at yourself and give them a break. This is a buy here pay here place that has been in business ALONG time. AND I will say where else are you gonna go in this area and get a NICE car 2009 or newer for the down payment amount you put down, and the payment options they give when you have crappy credit, no credit, or starting over credit? Not to many places....without going hours down the road.
One more thing...we had an issue with our suv we purchased 6mths ago as far as a repair needed, plus i had questions about our loan and if we would have any options....I called and spoke with Crystal....SHE WAS ABSOLUTELY GREAT! VERY PROFESSIONAL! We definitely will continue to use Auto Center for our car purchases.
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August 2024 by Kai
You'd be better going anywhere else. Unfriendly, very poor customer service.
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August 2024 by Katie Miller
Poor customer service. Try to do a volunteer surrender with payments fully up to date and they want to threaten law and want to complain about minor blemishes some that were caused by me and some were already there but wouldn’t effect value of truck. I definitely wouldn’t recommend! There are more buy here pay here’s in Winchester with better customer service! Ask around do your research! I do not recommend!
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July 2024 by Araceli Juarez
This place is pathetic! If you are searching for a vehicle and do not live in Front Royal do not purchase a vehicle from here. I never received my lein release from this place and when I called to request it; the first time, the guy who picked up the phone told me that the ladies whom complete this process were out of the office, and asked I call back another day. I finally called today and I explained to the lady I spoke to, that I had never received a lein release, and so I was calling to request one; she immediately was rude and said they couldn’t keep mailing it out to me and it wasn’t their fault that they kept mailing it and I wasn’t getting it. I gave her the same energy back and told her I had never requested it ever once before, and this was my first time. She then decied to tell me that they don’t mail lein releases or titles; somehow when she received the same energy she was giving, now they randomly don’t mail them, when a guy told me before “the person who does the process is out” and initially she assumed I had already called several times (she doesn’t hear to comprehend, rather to argue or had an issue with my name not being Peggy, Sue or Rebecca because she was immediatly rude when she heard my name, Araceli Juarez)! Then I asked for the address and she gave me the wrong address, I also requested to speak to the owner. I was then connected to a female owner who didnt even introduce themselves by name, or acknowlege they were the owner until I directly asked. This “business owner” said they do not deal with Maryland MVA (that has nothing to do with me, I just live in MD) and have a policy not to send things by mail because they could get lost in the mail and create a whole issue. I offered to send money to pay for certified mail and she responded they have a policy in place not to mail anything. I explained I live in Md and she asked why it wasn’t in issue to travel and purchase the car, but now I was having an issue to travel and pick up a document! I asked her to listen to herself; traveling to make a big purchase makes sense while traveling to pick up paper does not! She said it wasn’t their responsability to send documents to the buyers which is ridiculous because I have purchased several vehicles from Md, Pa and Va and I have never heard of any dealership having an issue mailing the buyer a lein release to prove they’ve satisfied their loan. A dealership who can’t afford paper and a stamp to service a buyer is pathetic!
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June 2024 by Michael Alexander OG
Don't buy a car in that place, first the wero guy treats you very well but after you sign the contract he starts telling you the interest and everything else, even the plates that charge a very high interest, in my recommendation, look for another place to fall into their hands of those people...
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June 2024 by brianna schein
Great lots of fun
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June 2024 by Nick Wright
Sold me a totaled car never mentioned that it had been in an accident would not give me the carfax will never do business with these crooked stealership salesman when I asked for my money back or get another they said it's my problem now worst experience with a dealership I've ever had will never do business with them again and I suggest you don't either
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May 2024 by alvaro cujili
When you go to buy, they treat you the best once they sign the contract at 21% interest. If you go again, they treat you like hell and someone can tell me why they charge 530 after the first month so they can give you the license plate. car if it is free to do that procedure
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April 2024 by Khaniya Newman
Now I have gotten 2 cars from Smoots but this last experience was a nightmare. I bought a 2012 GMC from them with a messed up transmission. They should have never sold me that truck and was so rude that I was upset about wasting 1,500 for the down payment as if money grows on trees. I’m definitely disappointed I have had nothing but a good experience each time I went and always recommended them to people. WATCH OUT FOR THEM.
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March 2024 by Amy Crawford
Great place to buy a car from!
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March 2024 by Charles Roberts
Great place to get affordable cars
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February 2024 by John Myers
Very nice people 2nd car I got from them very pleased keep up the good work
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December 2023 by KrissaG
Pathetic drivers that endanger community members. Not only did the driver pull out in front of our vehicle, he then proceeded to swerve into the left side of the beginning of the lane split. He received some choice words as there was a 2 year old in the car he attempted to hit and spouted some garble that showed how deep his lack of education goes. Ashame stupid people have such egos. Because unfettered, unprovoked road rage during the holidays against a mother and toddler is what he needed to feel big about himself. ??
