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September 2024 by Mary Kay Moose
We were pleased with our experience with Troy Loar . Everyone worked with us to get the most for our 2017 Explorer to get a brand new 2024. I am especially pleased with the work that they do to take our license plates and do the DMV work. Our financing will be through Ford . We have worked with this company for over 40 years . Very pleased .
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September 2024 by Jhonattan Legua
Great service and easy process to purchase a vehicle !!
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September 2024 by N
I had a outstanding experience at this location, thanks to Laurel and Lawson! I will definitely return in the future! Highly recommended
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September 2024 by Sandra Taylor
Always buy at Front Royal Ford.
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September 2024 by Ray Mitchell
Called with a problem the took quick action and delivered!!
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August 2024 by Darryl Smith
The best ford dealership around northern virginia it's worth my drive from manassas they are friendly never had any problems at all out of them
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August 2024 by Melinda Plauger
Always a pleasure working with Billy. I've bought several vehicles from him and his honesty and transparency is why I keep coming back.
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August 2024 by Scott Holotik
Terrible experience with this dealership! The only helpful person at this dealership was the service manager Brian. My 2020 Ford which has a 6.7 Liter Diesel blew the fuel filter canister apart about five miles from this dealership. My truck was inoperable on the side of the interstate and was towed in.
The problems started when this dealership told me they had no loaner cars available for me to use. Even though my truck was under warranty. I had to rent and pay $1,200 dollars for a rental because Ford and this dealership would have left me and my family stranded on the side of the road.
In addition to this warranty the actual problem was Ford Motor Companies negligence in putting faulty poorly designed fuel filter canisters on these model Fords of which Ford is now being investigated for by the NTSHA.
The service advisers at Front Royal Ford that I worked with had an, ‘I don’t care attitude.’ I asked for the courtesy of my truck being ready for pick up in 8 days and I do not think this is totally unreasonable. The reason I asked for this courtesy is that I am not from the Front Royal area. I actually live five hours away so I requested that it be ready if possible, in eight days as I would be passing back through the area from TN.
My truck went there on Friday 04/26/24 and I was told that they would get into the shop to look at on 04/29/24 to diagnose. When they did diagnose my truck on 04/30/24 they ordered parts. I kept calling and leaving messages trying to get an update with the courtesy of a call back from Laurel. When she did call me back 2-3 days later she told me a gasket was missing from the order and that it would not be ready for me to pick up on Friday 05/03/2024.
Something did not seem right and this is when I started catching them in their lying. So unannounced I stopped by the dealership on Friday 05/03/24 on my way back from TN and I went out to the commercial truck shop to see my truck. The garage my truck was in looked like Goobers garage from Andy Griffith show. My $100K truck is in the shop with the windows left down and was full of dust with both batteries dead. My truck had been all pulled apart with accessories strewn all over the floor. This scene does not persuade me of their competence.
I speak with the mechanic working on my truck and he informs me that the service advisers were lying to me and in fact the entire fuel system had to be replaced. Lots of red flags at this point when service advisers, and even the service manager had given me conflicting stories about the diagnosis. I finally get my vehicle back 12 days later. I had to take an entire day to drive back to Front Royal VA to pick it up and even more insult is that I do not get one penny reimbursement from Ford or this Front Royal dealership for my $1,200 dollar rental.
Overall terrible experience with this dealership, its employees and Ford. I would never buy another Ford and also do not recommend this dealership!
Update 08/14/2024. In response to the reply from the owner of this dealership. I tried calling the number provided and whoever answered could not even name the owner nor know who that may be. I left a message but have not received any return call. Just a generic disingenuous reply for the public to see
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August 2024 by JAY Jay
They have shown great service abilities.
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August 2024 by Charlotte Heishman
Jared found the car we were looking for in minutes. Shipment of car took longer than anticipated. The service department was slow in getting the parts for 2 recalls that we wanted done before we drove the car off the lot. Car arrived July 29, we drove the car home on August 7. We are happy with the car. Sales we would give a 5 star, service department maybe a 3.
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August 2024 by Craig Hoover
Good salesmen, no pressure , did what I asked!
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August 2024 by Lacey Burnett
Our family had an easy, delightful experience at Front Royal Ford. We worked with David. He was knowledgeable about the Mach-e and if he didn't know the answer, quickly followed-up. We really appreciate the no pressure attitude. We came in on a Saturday and David understood that we had a plan to look at other dealers; again, no pressure. We came back the next day and bought a Mach-e. Thank you to Front Royal Ford and to David (Dawid) for a great buying experience.
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August 2024 by Roseann Holtsclaw
Awesome experience! Everyone was great and liked the call back after service!
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August 2024 by Bruce Randall
Billy, Commercial Sales, was knowledgeable, helpful, and very accessible to help me with choices of options in the order and in keeping me posted on shipping status.
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July 2024 by Kayla Williams
Showed up due to getting letter in the mail for buying back the ford fiesta where it states regardless of the condition of the car and says $9,500 to buy back the car to show up and be told due to the condition if the car which has a dent on the bumper and the milage they were only gonna give 1k for.rhe car. When I pointed out the letter states the condition didn't matter and there was an amount on the letter that looks like a guarantee and it says nothing about milage foe the person to tell me "no the condition does matter as well as the miles" and try to sell me a used car when I say I can't afford the new one and the only reason I came in was because of the letter.. my husband showed up later to ask what is going on and the person told him "well I was just trying to educate them""
So you wasted our time and basically false adverse or scamed people to come to come up and buy new cars.. after this experience I will no longer be dealing with purchasing anything from ford going forward
