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November 2023 by Glenn Light
Chris is amazing. He arranged time to meet me while I was traveling through. I came back the next weekend to purchase the truck . Out of 5 stars he is a 6! Thanks Chris
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November 2023 by Christine McPherson
Editing my review after giving them 5 stars. I'm very disappointed in the professionalism displayed by Chris. He forgot to finish the correct paperwork for my husband's purchase of a truck and required my husband to drive all the way back to Front Royal from our home in Martinsburg, WV. 2 hours round trip, no compensation for his mistake AFTER my husband had asked about this before we drove off the lot in the truck. This wouldn't be such a big deal if those inspecting the vehicle had not also missed that 3/4 struts holding down the engine were extremely loose and could have put both my husband and my 2 year old daughter at risk while driving and riding in the truck. Thankfully my husband caught it within a day or so of having the truck but still, even when buying cars as is, they need to pass an inspection with the state they're purchased in. This should have been caught. Then on top of this, Chris has called my husband relentlessly to harass him to take down his review on Google. I get it man, I have worked retail too. Reviews matter but the last thing customers want is to have multiple missed calls with voicemails about taking a review down. If you had asked how can I make this right to get to a 5 star review? You'd be taken much more seriously.
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November 2023 by Bill McPherson
Chris was easy-going & communicative. The process was quick & the vehicle I purchased seems to be in good shape. Overall it was a great experience with one exception.There was an issue with the front drivers side strut having bolts 2/3rds of the way up the threads. Got them adjusted later to their spec of 33 ft lbs. I don't know about Virginia inspection but assumed this should have been caught before by a mechanic or the dealer. Ultimately, it's my own fault for not looking at the engine bay more closely. Though I did an inspection I didn't catching it initially probably because I had been searching for vehicles all day & it was late when I looked at this one & have had a very hectic week.On the other hand one would expect an inspected vehicle would be mechanically and structurally sound. They had this vehicle for 18 days according to the internet yet this was never caught. Fortunately, once it was spotted it was fixed, however this should never have even been out on a test drive given the whole suspension column was technically compromised.This dealer sells vehicles as is & then sells warranties for the cars as there primary means of profit. I didn't buy one nor have any interest to. I spotted the issue after my purchase. It seemed those bolts were hanging out there for a while as they were a bit stuck, yet an major dip or bump could have sheared them off & the whole column would have failed. At the very least this would likely have caused alignment issues down the road.So service was great, happy with the vehicle so far but not too thrilled there was such a blatant issue with a simple fix. I've driven out of tire shops where they've forgotten to tighten down the wheel lugs before so I understand things happen but carelessness with vehicles leads to tragedy. I'm not mad but feel a little stupid for overlooking this on first inspection.The moral is be careful & diligent. Every used car is a risk. This one had impeccable service records, low miles for its age, newer tires, great breaks, smooth excelleration, a well maintained interior, & clean engine bay. Yet, it a glaring problem that could have cost money or lives eventually. So I cannot give these guys more than two stars.
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October 2023 by Matt Hill
I live in DC and saw a minivan Royal Pike Motors had on a website (forget which one). When I checked on the van’s availability, the man who answered the phone was kind, patient, and honest. Once I got out to Front Royal, Rami let me check out the minivan and a few other vehicles. The cars are in good condition, and some are nicer than others, but the prices were reasonable.I ended up buying a decent minivan at a reasonable price. The van isn't perfect, but it matched the advertisement. Rami drove the van out to Vienna, so I ended up not having to find an additional driver to get the van back to DC. My experience with Royal Pike was great; good vehicles and great customer service.
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September 2023 by Wayne Ross
Chris gave me a great deal on a 2007 Jeep Liberty. I edited my first review because the vehicle engine light came on after 72 hours. Now it's scheduled for the shop to find out why. I know they don't offer any type of warranty, and that's fair I guess. That's why I took two Stars away from my first review.
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September 2023 by Carol milkman
After searching online for several weeks and being disappointed several times, we found Royal Pike Motors. They had the truck my husband wanted and so he called them. They were very courteous and answered his questions. Since we were about 2 hours away, they agreed to wait for us since we would arrive just about closing time. Imagine our surprise when we got to Royal Pike and saw this beautiful truck waiting for us. Rami and his team were waiting to greet us. Even though it was close to closing they allowed us to take our time and check everything over, provided a car fax, and we went on a test drive. The truck was immaculate and in excellent condition. Everything was just a pictured on the internet! We never once felt pressured into the purchase. Just the opposite since Rami went out of his way to make sure that we were happy with the entire process. He made the process so easy and quick. It was easy to see that Rami takes great pride in providing high quality used cars at a fair price. We drove out in a new truck which made my husband happy. I would highly recommend checking out Royal Pike Motors if you want to deal with a professional and high quality used car dealer. We are very happy we did!
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September 2023 by Howard Cotton (Howie)
Very nice staff. Welcoming and not pushy.Didn't purchase a vehicle, only test drove.Would most likely rate higher if I made a purchase that would have given me the paperwork experience side of this dealership.
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August 2023 by Fadi Succar
Royal Pike Motors have incredible customer service, they are very honest and reliable. I was helped by Rami, he made the car buying process seamless. He is very transparent about each car. Thanks for helping me get my BMW!
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August 2023 by Craig Strain
Royal Pike Motors had a vehicle on their lot that I was interested in. I live 250 miles from them. The pictures that they displayed and the free CarFax that they showed on their Web Site were very accurate. They bent over backwards to make this transaction easy for the distance and I am a satisfied customer.
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August 2023 by Barbara Mallory
Just purchased a truck from there today. Want everyone to know these people are great. They did over and above to make sure we were more than happy with our purchase. Very polite and knowledgeable. No pushing us to buy. All dealerships should have this kind of customer service. Purchase went very smoothly. Great people.
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August 2023 by Tony Dib
Exceptional Car Buying Experience.I recently had the pleasure of purchasing a car from Royal Pike motors and I must say, the experience was nothing short of exceptional. The sales team, led by Rami, was incredibly knowledgeable and patient, providing answers to all my questions without making me feel pressured to make a quick decision. They took the time to understand my needs and budget, and matched me with a vehicle that perfectly fit my lifestyle.Toni
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August 2023 by DVJGilbert
My family has purchased vehicles from Royal Pike Motors. My brother recommends to anyone looking to purchase a great car at a fair price.My own new little family decided to follow my brother advice. We were not disappointed. We arrived in the lot after our family car had met its end. Everyone at Royal was welcoming to us. However soon after our arrival Rami emerged. He instantly made us feel like family. He was listened to our needs and wants and very soon offered us with some options. He was never pushy, but his knowledge of cars and the inventory made it easy to narrow down their the vast inventory. After a few very enjoyable test drives we decided the Toyota Sienna .Rami made to rest of our buying experience as easy as possible. He was available anytime to answer questions and to complete the paper so that we could drive our new car away the next business day. I can not say enough good things about Royal , Rami and the crew however I can co firm .will make it worth the trip.
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July 2023 by Andrew Payne
I had a great experience here buying a 2001 Ford ranger xlt. Chris was very helpful and I was able to leave that day in the new vehicle.
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June 2023 by David Porterfield
I had an excellent experience with Rami and all of the staff at Royal Pike Motors. They were great to work with and gave me a great deal for a great car! The selection and quality of their cars are exceptional. I highly recommend Royal Pike Motors if you are looking for a quality used car!!
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June 2023 by mossycobblestone
Me and bestie got a 2013 subaru outback here in excellent condition, we went in just browsing and found her dream car. The service was amazing the salesman Rami was really helpful and kind as we gave different cars test runs and browsed around.
