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February 2024 by Ange Eschbaugh
Gregg was amazing he helped me get exactly what I needed. Got me in an out quickly! He was very professional even thought the older guy that thinks he knows everything was interupting and trying to make me feel stupid, I know my vehicle, Was not happy about him being rude.Gregg was amazing!
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February 2024 by Sal Ortiz
My truck was hard to start this morning. Starter would barely crank. My old AutoZone battery was 7 years old. One of the store advisors Connor Swan tested the battery and confirmed one of the cells was bad. The battery I needed was out of stock so they ordered one from another store and will install it tomorrow. Connor was very courteous and knowledgeable. A pleasure to do business with.
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February 2024 by Laura L
The only auto parts store in Front Royal that actually know what they are talking about and know parts and cars.
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February 2024 by Kevin M Cuddeback
Update as a customer of 5 years—they are still a great place with super staff. Initially I was buying new wipers and bulbs, five years on I am buying axle assemblies. Alicia was particularly helpful today and inspired me to update my review (it was 5 stars then and no)
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February 2024 by Eric Dudley
Always friendly and knowledgeable staff when i need something!
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January 2024 by Dominique McCall
Greg B. And Alicia H. Provided the best customer service I have ever been given!! I can not thank them enough for helping me ? they are extremely helpful, and both go above and beyond for their customers!
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December 2023 by Jim Shanley
Steve helped me find my headlight replacement, made a good recommendation on an upgrade and explained the rationale. He offered to help me install it and its mate as well even though it wasn’t an easy install. I was impressed with the experience.
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November 2023 by Norman adamson
Needed wiper blades.This store was quite busy, but we were waited on quickly to purchase wiper blades for my car.Steve P. took his time explaining the difference in various blades.After purchase, Steve offered to install them, to which we were grateful.Steve’s personality and professionalism is why Auto Zone is successful.
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November 2023 by Casey Foster
I broke my taillight at work , backed into a tree , busted some bulbs and cracked the housing , I called around to a few places including this store in front royal , spoke to Mr Jeff over the phone , he was very polite , professional and patient , I came into the store to grab the items I needed , met mr Jeff Lambert in person as well as Mr Josh Barnett , both were very professional gentleman , let me borrowTools , helped me get my items on my truck and makeIt legal again , I would highly recommend this store especially mr lambert and Mr Barnett , they are stand up guys and I greatly appreciate their time and professionalism. Both of them show upper management and customer service skill sets . Thanks again Front Royal Auto Zone
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September 2023 by Maljaikai 2018
Recently had an experience at AutoZone where an AutoZone associate unintentionally damaged my windshield. Upon placing a call to the manager, Larry, it was quite clear that the level of professionalism and in consideration was more than genuine. The situation was remedied within days and I remain a consistent and happy customer. My loyalty, however has more to do with their consistent behavior, professionalism and attention to detail.I revisited this location today and my issue was quickly remedied with the help of Larry once again. The prescription is simple...take care of the customer. I remain a loyal customer because Larry and his staff make me feel like I belong in that store. And that is the defining factor as to why I've been a loyal customer for over 7 years. Keep up the good work Larry and everyone! You are absolutely appreciated..
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August 2023 by Bobby Digital
Battery I bought last year from auto zone went out and they replaced it put it in NO cHarge? great people had me laughing by the time I left and I was mad at the world when I got there. 10 stars
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August 2023 by sokobros
They didn't have the part I needed on hand so they found it at another store and put it on hold for me. Great customer service.
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July 2023 by Julianna Jenkins
Lazy workers, the people inside were talking about how they “didn’t feel like doing battery installations today” and I really had to take my car to a shop to get the battery replaced
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July 2023 by Jessica Anderson
Had an issue with my key FOB and called over twenty different "24/7" locksmiths. I figured Auto Zone couldn't do duplicates or repair my FOB. Gregg was honest and transparent on what my options were and offered to look at my FOB for me.I thought I'd upset everyone due to the car alarm going off, I was getting so embarrassed by it. He came out and was so kind and understanding. He immediately knew what the problem was and had it fixed within five minutes! I'm going to stick with Auto Zone, from now on. They helped me, when NO dealership would.
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July 2023 by Leah Murphy
Jeff is the man! We had two broken tail light that melted into the socket. Within minutes he had the pliers digging it free and helped install the new ones. Thanks Jeff!!