Woodard Automotive

Most Recent Comments

• February 2024 by Sandy R
  There are not enough stars on the scale to coincide with how elated I am with the level of service and overall satisfying experience I received on my first visit to Woodard!(This review is lengthy, but I wanted to show the huge difference between my experience with the dealer and Woodard Automotive.)I recently purchased a Certified Preowned (CPO) Land Rover (LR)... but had feelings of buyer's remorse -- especially after leaving Land Rover's service department.There was a rattling sound in my dashboard. After a 2-3 minute drive with a mechanic, and without popping the hood, LR told me that I would have to leave the vehicle because the "entire dashboard would have to be disassembled". The service adviser claimed that finding the cause of rattles is "tricky". He implied that it is so labor-intensive that it would take an unknown number of hours to "TRY to fix the problem..."; "there's no guarantee that it could be fixed...", and "the problem could even get worse... because you never know about rattles". (Imagine, purchasing a CPO vehicle, under warranty, but non-mechanical, non-electrical issues like "rattles" are not included in coverage.)As if their initial display of incompetence wasn't enough, the service adviser stopped me as I was getting into my vehicle and added - "...the other option is to wait until something worse happens in the dash... then Land Rover would cover it." I'm almost sure LR wouldn't take too kindly to that advice. (lol) And, why would he think I'd feel comfortable driving a vehicle that could potentially get worse, or leave me stranded somewhere -- primarily because I took the insane advice to ignore the rattle. (SMH) Their incompetence/fumbling blindly, hoping to get lucky and find the problem, would have cost me $246/hr.It took Woodard's owners, Andy, Lori, and a stethoscope (fondly called Dr. Andy) (smile) MINUTES to pinpoint the problem! I assume the mistake was probably made during the 165-point CPO inspection. (SMH)Needless to say, after leaving Woodard, I didn't even grant LR the courtesy of canceling my appointment. No call, no show is what they deserved.If Woodard accepts Land Rover's warranty and vice versa - I would breathe a sigh of relief, because I do NOT want to return to the dealer -- not even for repairs that are covered under the warranty.These days, it is virtually impossible to find a great master mechanic who can be trusted - in addition to a well-equipped facility to meet the demands of services needed to repair high-tech/late model vehicles. Woodard encompasses all of it!I thank God that I was led to Woodard's website. They are welcoming, personable, professional, and most of all competent and highly experienced! THANK YOU, THANK YOU, THANK YOU!!
• January 2024 by Paublino Castellanos
  Excellent
• November 2023 by Daniel Zimpelmann
  Absolutely love Lori and her team at Woodard automotive. Been taking my vehicles to her for the past three years. Best service I can ask for!
• November 2023 by David Jordan
  They're great! They repaired my Audi in a day..Customer service at its best!
• September 2023 by Carrie Busch
  The owner is very sweet. And they are very quick getting back to you.
• September 2023 by Leslie May
  Absolutely excellent. Had previously taken my car in to have the codes read at several places, then took it to the dealer where I bought it in January for an estimate for repair. I did not agree with them about the problem. So glad I took my car to Woodard. They found a service bulletin and correctly diagnosed my vehicles problem. They were polite, courteous and repaired my car in timely fashion. Will definitely return to them for any future repair work.
• September 2023 by Quentin Jackson
  Sorry so long I tried to be as detailed as possible. Consumer beware… I usually do not do reviews but after a couple of weeks, I decided to let the public know. I took my 97 Suburban in to get the AC evacuated and recharged. I explained to the gentleman behind the counter that one it is a large dual system and would require a lot to properly recharge the system per my research. The gentleman stated that he was “familiar with these dual system Suburbans”. I also explained that I had been without AC for about 2 summers because my compressor was leaking and that my system was completely empty. I explained that I changed the Compressor, Condenser, evaporator, Orifice tube and all hoses except for the rear ac hose. The gentleman then explained the process stating that he “would put the vehicle on the system longer to make sure all the moister was out of the system first then while recharging add more dye because of the size of the system in case there was a leak so they could find it”. “He told me that it would take awhile and that I should be able to pick it up the next day” which was cool with me. A couple hours later I get a call that it’s all done that was quick is what I thought nevertheless I was like cool no leaks they finished early. I get the vehicle right at closing time drive home cool not cold ac but suburbans take awhile to cool down such a large vehicle so I thought nothing of it. A few days later I drove it to Lowe’s no ac at all. I took the vehicle back and I received a call from the owner saying that there must be a leak but before they looked for it understand that it’s not included and that I will be charged the same amount I just paid to have all that discovered in the first place. Clueless or confused I asked for the owner and the lady on the phone stated that she was the owner. So I asked about the dye that was supposedly used and I was told that there was no dye present so I said well your mechanics must not have put any in there so why would I have to pay twice for your mistake. I then got the run around from whom I was told was the owner she said that she “wasn’t going to pay for it and that it isn’t her fault so I’d have to pay or pick my vehicle up before it was towed”. Since then I have spoken to several mechanics in the area without revealing this situation of course and they all said that they would ensure that there wasn’t any leaks before my vehicle left their facility. This along with how unfairly treated I felt I was is why I decided to write this review. When you move to a new area It is hard to find a honest mechanic I thought being a local family owed business would be honest guess not. Poor job Woodard and poor customer service or lack there of.Services: Auto A/C recharge
• September 2023 by Leah Dooley
  Absolutely wonderful people!! Our car lost its brakes on the way to Tampa, Florida and they were able to get us in and fix up our car in one night. Amazing staff and very thankful for such an amazing experience! Thank you guys! Enjoy the blue moons on us ;)Services: Auto brake repair
• September 2023 by Joe V
  I was recommended to go here by a shop I like that does tires. They have great customer service, good prices, and seem like genuine honest people. I'm going to keep taking my car here when it needs inspections or work. I definitely recommend them.
• September 2023 by Josh
  Took my 2011 f150 that I just bought in due to suspension noises and a rolling noise that sounded like it was coming from the bed. They found the hidden rolling noise, but couldn’t find the suspension noise when they test drove it, so they inspected my suspension instead and confirmed it was still structurally safe despite any noises that may occur. Best part is, they didn’t charge a dime because they said no real work was done! The honesty is hard to come by nowadays, would definitely recommend them to a friend.Service: Steering & suspension repair
• September 2023 by Stephen Szalach Jr.
  My work vehicle broke down on 95 near their shop (I was about 50 miles away from home). I called to see if they could take a look and thankfully they were able to fit me in. Work was diagnosed and they had me back on the road very quickly. I highly recommend this shop.
• September 2023 by sally boswell
  This auto shop saved our bacon! My husband and I were halfway into a 2 hour drive - towing a boat [in the rain with 2 dogs in the car]. When we stopped at Arbys, we noticed one of the trailer brakes had frozen up and was smoking! A 7-11 clerk and a tire shop finally directed us to Woodward. The shop owner immediately, jacked it up, analyzed the problem and made it safe to go back on the highway. He didn't charge for his effort and even refused a tip!! [...saying he does not normally work on trailers]. The world should have more people like this. Thank you - thank you - thank you!!!!
• August 2023 by Ignacio B.
  Great service. Owners are friendly. Definitely recommend for your vehicle maintenance and services.
• April 2023 by Summer Jordan
  I got an inspection and an oil change this time. Also, had a rear wheel bearing and assembly replaced. Amazing place, nice people, great work! Highly recommend!!!
• March 2023 by Donna E.
  I took my older BMW there on the advice of Nextdoor.com. I felt they were honest but very expensive. The estimate I'd gotten from Carpenter's Motorcar was $700 and they charged $1100. It was troublesome getting a ride and dropping off 5 miles away so that's why I let them do the work. I was surprised to find the battery dead and car unlocked in the parking lot after 2 weeks.