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July 2024 by P L
The Wells Fargo is difficult to deal with. Their customer service representatives often seem uninformed and unhelpful, making it frustrating to resolve any issues. Additionally, their online banking platform is known for being glitchy and unreliable, causing further headaches for customers. Many others in the building at the time have expressed their dissatisfaction with the overall lack of transparency and communication from Wells Fargo.
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July 2024 by Clair Kim
Extremely slow
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July 2024 by Marcela Cañas
Had to wait more than one hour just for a banker to take care of us just for her not to help us, she seem a little nice but pretty sure she just didn’t wanted to take care of the problem and they were also about to close but to be fair we got there almost two hours before closing.
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May 2024 by Ibrahim Azizi
I have an account with them I went to make an account for my wife but when I walk they’re one guys said come tomorrow bring proof of address and don’t even need appointment you can wait if our bankers are busy the other the day I go the other girl said you need appointment we can’t work without appointment they refused to open an account for us they just want to be free at work 0 costumer support ?
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May 2024 by Aisy Stauder
I went in to close my account because of consistent issues with the bank as a whole and the women at this bank had awful attitudes. I was told last night I couldn’t close MY account because it had been linked with my parents accounts and both of them needed to be there and I could come in today. Both of my parents took time off work to go in with me today and we were immediately turned away because out of the 6 people working today, only 1 could supposedly close the account and she “had an appointment in 30 minutes”. So god knows why she couldn’t help before her next appointment. They also had a ton of attitude and claimed they never told me I could come in and that they were simply too busy. The bank was empty. Besides for 6 workers.
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December 2023 by Aser DJEHA
Very bad service
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December 2023 by Kimberly Staub
I've been with Wells Fargo for 31 years and I love everything about about them they treat me like family and they know what they are doing that's why I have stayed with them i recommend them to anyone and everyone
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October 2023 by M B.
I've banked with Wells Fargo for 20 years. This branch has seen many changes. The latest being REMOVING the drive in teller option. This is extremely inconvenient for me and others who prefer not to take time parking and walking inside. I am extremely aggravated about this change and am very much considering moving all my accounts to Navy Fed
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September 2023 by Jan Noori
Appointment and Customer Service all staff are unprofessional and their manager, all these need to train once more to know about the banking policy and rules, this branch will be closed soon because of their bad attitude and poor management. I think their supervisor never read the customer review. Zero Zero Zero.
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August 2023 by Morgan
I’ve been banking with WF for almost 20 years. Avoid banking at this branch as the staff are not responsive or responsible.
I made an appointment to close a deceased loved one’s account. Since there are no Wells Fargo banks in my area, I had to drive about an hour to meet with the banker. I asked if they had any appointments for later in the day because of the distance, and they said no. Understanding that sometimes schedules just don’t match as we wish they would, I made an appointment for 9:30am. I arrived on time, only to be told the banker I’m scheduled with isn’t here yet. I’ve now been waiting for 40 minutes to meet with the banker, who has still not arrived.
To add insult to injury, this branch BLASTS elevator/hold music over the lobby sound system. It’s maddening! I understand having some noise is helpful, especially to maintain client privacy, but this lobby waiting music is much louder than necessary and nerve wracking. (It was so loud that once I did finally meet with the banker and he made a call, the WF rep on the line with him made a comment about the volume of the music in the background).
It’s a shame, I was considering opening an estate management account with WF, but the general disrespect for my schedule as well as the incredibly loud music have forced me to bank elsewhere.
Update: after waiting for 40 minutes, I did finally meet with the banker and he apologized for the wait; the appointment before mine ran late. The banker was very polite and helpful once we finally got down to business. However, WF should have the courtesy to schedule their appointments with some buffer space between so this doesn’t happen to clients in the future.
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April 2023 by Waid Jeune
They should actually close this brank because no one inside care about customers came 2 times I put an appointment online To speak to a a banker and the gentleman said no one is available. Trash bank close it
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March 2023 by Morgan Lockhart
I’ve been banking with WF for almost 20 years. Avoid banking at this branch as the staff are not responsive or responsible.I made an appointment to close a deceased loved one’s account. Since there are no Wells Fargo banks in my area, I had to drive about an hour to meet with the banker. I asked if they had any appointments for later in the day because of the distance, and they said no. Understanding that sometimes schedules just don’t match as we wish they would, I made an appointment for 9:30am. I arrived on time, only to be told the banker I’m scheduled with isn’t here yet. I’ve now been waiting for 40 minutes to meet with the banker, who has still not arrived.To add insult to injury, this branch BLASTS elevator/hold music over the lobby sound system. It’s maddening! I understand having some noise is helpful, especially to maintain client privacy, but this lobby waiting music is much louder than necessary and nerve wracking. (It was so loud that once I did finally meet with the banker and he made a call, the WF rep on the line with him made a comment about the volume of the music in the background).It’s a shame, I was considering opening an estate management account with WF, but the general disrespect for my schedule as well as the incredibly loud music have forced me to bank elsewhere.Update: after waiting for 40 minutes, I did finally meet with the banker and he apologized for the wait; the appointment before mine ran late. The banker was very polite and helpful once we finally got down to business. However, WF should have the courtesy to schedule their appointments with some buffer space between so this doesn’t happen to clients in the future.
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November 2022 by Katina Lawler
Extremely slow all the time. There will be several tellers but only one assisting customers.
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October 2022 by Lisa Dodson-Newton
This branch is absolutely the worst I have ever dealt with in all ways. I have tried to close my mother in law's account 5 times in a year. I made an appointment to see a banker and the person who made the appointment put my phone number into the system which brought up my previous married name from years ago when i had an account there. A bank officer here defied the Power of Attorney for my mother in law who has dementia and then laughed at me when I told him he could not do that. He handed me the power of attorney back with his card, a number to call for complaints and a number showing my appointment. He said if I could not provide my marriage license where I have remarried then he would not close the account. I am simply trying to get my mother in law down to one bank account at another bank so I can get her Medicaid to get caregivers for her. All in all I had to call a lawyer to handle it. This should NEVER happen. I was given a background check, and had to provide all my identification in order to get this power of attorney which I share with my husband (her son) for my mother in law. They are unbelievable to have employees who do this kind of thing.
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October 2022 by Bernhard Behling
I stood waiting while one customer monopolized the only lobby teller for 15 minutes. Meanwhile, one employee just stood staring out a window and when I asked what she was doing I was told, "Just killing time". Another supposed teller came out of the restroom, got something from a teller station and went back to the restroom... twice. The one staring out the window told me to use the ATM when I said I was just making a deposit. I explained the deposit was a check that was too large. She then suggested I use the app. Again I explained it was too large. She then told me to use the drive up, which I cannot do because I cannot raise my left arm. I went out to my car to get my rollator to sit on (I'm disabled and I had been using my cane but can only stand a short time) because all the lobby seating is too low for disabled people with bad knees to get out of. I found there was no cut curb on the handicapped parking spot that I could reach. There is one on the far side of the passenger side (I'd have to go around my vehicle and in front of traffic to the drive up) but nothing on the driver's side. I couldn't even get my rollator past the parking stops. The woman who had been looking out the window had followed me out and now offered to lift my rollator up to the sidewalk but, seriously, I'm using it to support me while I walk. Taking it away to lift it over a parking stop and curb means I now have to try and cross them with no support. What was she thinking?? I will not be returning to this branch and I am very close to moving all my accounts to another bank. My wife and I are pretty much done with Wells Fargo, mostly because if this branch.Edit: No, Nick, I will not be emailing you because as anyone who searches through the reviews for this branch dating back years can plainly see, the problems never get fixed. I do not believe Wells Fargo takes the chronic problems with this branch seriously, so I shall not waste my time.
