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August 2024 by Raela Tosh
Wonderful service. A gentleman carried my box in for return. Thank you.
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August 2024 by Christina Hartless
I go out of my way to use this particular UPS store. They are always kind, cheerful, smiling, and super efficient.
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August 2024 by Kelly Bishop
Very helpful and friendly!
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August 2024 by Katja Stabile
Great and friendly customer service.
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August 2024 by Josh Rowe
Poor customer service from the gentlemen didn’t great me or say at the most two words to me.
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August 2024 by Mary Bish
Worst customer service.
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July 2024 by Susan Oss
I was the fourth person in line but waited less than five minutes! That’s great customer service!
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June 2024 by Blaine Hower
I was thoroughly impressed by the speed and efficiency of the return process. Upon arriving with my Amazon return items still in their original packaging, the gentleman at the counter swiftly scanned my QR codes, collected the items, and printed a receipt—all within less than 40 seconds! The entire experience was exceptionally smooth, making it easy for me to swiftly enter and exit the store. I was genuinely impressed and greatly appreciated the time saved during my visit.
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June 2024 by brian dines
I had an Amazon return I needed to bring it. I had the receipt and bar code on my phone, showed it to the guy and was told, "Er, we need that printed out. Either we can print out the bar code for you for $5, or you can use our self-help computer for $2.50."
There's no way UPS owns this story; this is a franchise who owner cares nothing about customers and everything about squeezing every penny out of people. Terrible place. Avoid at all costs.
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April 2024 by Thomas Hartman
My seller dropped off a transmission at the UPS Store 5353 in Fredericksburg, VA and said someone would call them. Never mind that the seller had all our information to ship the item including our UPS shipper number. Ughh! I worked with Scott there over the phone to get it up to Pennsylvania. He added a bunch of bubble wrap, boxed it up good, got my address and credit card info to get it to me in quick order. Scott was as pleasant and professional as anyone could ask for!
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April 2024 by Vee ejay
Ridiculous, had an Amazon package to return, shipping was already paid by Amazon, but I didn't have a shipping label. They said the owner charges $5 to print a shipping label, literally one sheet of paper. This is just plain ole greed.
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March 2024 by Jeremy Mereness
Very helpful every time
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March 2024 by Melissa X
Always friendly and great service! Never had a problem at this location.
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March 2024 by Steven Price (Chesapeake Fossils)
The gentleman that helped me, Tyler, is awesome! Give him a raise + he surely deserves it,!!!!
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March 2024 by Linda Mattes
The UPS store is convenient and offers more options for shipping packages than USPS. Plus they mail my letters.
