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March 2024 by Yaneth C.
Poor customer service. There are some nice employees here, unfortunately, one bad apple can ruin a business. There is one lady in particular that needs to find a job working away from the public. I had a terrible experience on Sunday 3/17/24 with this woman's sour face and stinky attitude. I don't recommend this business.
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March 2024 by Gregory B.
I made a reservation for 2 days. Picking up on Saturday 3/16 and returning 3/18. I rude woman called on Sunday 3/17 tell me I was late returning the pickup truck. I explained to her that I made the reservation myself and I did it for two day. I let her know I had the email confirmation. She said that when I pick it up it was change to one day. I brought the truck back 30 min after her call. At this point I did not want to pay an extra day. When arrived this nasty woman was rude. She said that the mistake wasn't hers and she would charge me another day. I told her the mistake was of one of the business employees. Zero accountability. What upsets me the most is this employee's rudeness. White short Caucasian woman in her late 50's. I have always rented from this location but I will never go back to this place again. I hope the $19 you stole from a loyal customer was worth it.
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November 2023 by JUSTDORIGHT Tobias
Everything was done very professionally. I had an emergency and they took care of me right away with no hesitation. It made me feel so much better during my circumstance at the time. They went over and beyond with concern and a smile.5?????
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November 2023 by Eri Bradley
Good service and vehicles, but it isn't cheap
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November 2023 by Fran C.
We usually get our Motorhome Propane, etc, from this Uhaul! The manager and employees are knowledgeable and kind. Every time we've gone there has been a certified technician to fill our tank. This is not true for many other companies! Thank you for being so reliable!
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October 2023 by Jay Kurde
I wanted to take a moment to express my gratitude for the exceptional service I received from Brittany F. at U-Haul. She went above and beyond to assist me during my recent visit. Brittany's dedication to helping customers is truly outstanding. Her knowledge, patience, and willingness to ensure that I had a smooth experience were remarkable. I can't thank her enough for her outstanding service. Brittany is a true asset to U-Haul, and I highly recommend her assistance to anyone in need. Thank you, Brittany, for your exceptional support!
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September 2023 by LaTarsha Gray
Heather Ratliff I really appreciate you.This is the best location I have been to.No hide fees, All the staff is wonderful clean environment. I'll be back ☺️
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July 2023 by Stephen Carmona
As far as staffing in June 2023, you're not going to find a better store. The people there are friendly and provide excellent customer service.. It's not just one person,it's all of them. I went back repeatedly for different services. They were always fantastic.
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June 2023 by Jeremy Snyder
Booked a 10 ft truck online and did the mobile pickup. The location had inventory and one of the employees came to help thru the process. Super easy to grab the key from the lock box and find the truck. Location was super convenient and friendly. Would rent from them again.
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May 2023 by Airelle Jackson
Grayson has the best customer service! He is always very kind! This is the best location in the area. I rent very frequently from this this location and have never had an issue! It's always a very quick process no matter how busy they are and I definitely appreciate that. No matter who is working they all treat all their customers with respect and also value their customers time. Every single employee at this location is great and I sure do appreciate all of you guys making each transaction very quick and easy for me as I am always in a hurry! Thanks again and see you all soon!
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May 2023 by Airelle Mosby
Grayson has the best customer service! He is always very kind! This is the best location in the area. I rent very frequently from this this location and have never had an issue! It's always a very quick process no matter how busy they are and I definitely appreciate that. No matter who is working they all treat all their customers with respect and also value their customers time. Every single employee at this location is great and I sure do appreciate all of you guys making each transaction very quick and easy for me as I am always in a hurry! Thanks again and see you all soon!
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April 2023 by Gina Hayes
Rented two trucks so far and the staff has been awesome to work with!
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November 2022 by D
Absolutely horrible customer service. Waited in line for an hour because they only had one person working.
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June 2022 by jesse bird
The Two Stars is for the lack of Parking at this specific location, had to park at the old Bob Evans and walk back to this location.The Customer service is A+ which makes it hard to give a negative review but the parking situation needs fixed ASAP by Corporate !
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April 2022 by Clara Hale
Well.... I can't say enough about the. customer service at this place! I am reacting because of the poor service offered by Homedepot for a return. I came here and they not only had what I needed last minute but when my tow harness wasn't getting power they repaired it on the spot! I was over the moon HAPPY. I asked how much they said don't worry about it!!!!As I am still struggling with deplorable customer service from Home Depot U HAUL stepped up and saved the day for me. I would recommend using this location. AMAZING!!!!
