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November 2023 by Tricia Walsh
These people will treat you like family! They are professional, honest, and take good care of their customers. As a first time car owner, I was nervous about going to dealerships in the area, after hearing stories from several people. Sullivan Auto Trading will delightfully surprise you! I am recommending them to everyone I know!
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November 2023 by Shawn Smith
Awesome and easy car buying experience, was set on another dealer but looked at reviews and was unimpressed, checked out Sullivan Auto Trading and felt more confident i’d have a better experience and truly did. Shannon assisted greatly from start to finish, my 2016 BMW CLS 400 was my dream car, Thanks team for helping me get it!!!
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November 2023 by Ken Simpson
I read the reviews about Sullivan Auto Trading and they have a few negative reviews, but mostly they are highly rated. My personal experience was an overall excellent experience. I met all 3 of the Sullivan brothers during by purchase and these guys want to make good deals. I came in with a pre-approved loan from my credit union and they were able to get me financed at a better rate and term that hit my budget goals. My credit union wouldn't finance anything older than 5 years. The truck I bought was 9 years old but had very low miles. They hand banks that made it all work. They had a huge selection of quality vehicles, they didn't push the sale, and they were very accommodating when I switched gears and wanted to look at a Silverado that was about $6k less than the original Suburban I went there to look at. I can only attest to my personal experience, and I would not hesitate to go back when it's time to buy again. Highly recommend this dealership.
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October 2023 by Andre Thomas
I highly recommend having a technician outside of Sullivan look over your car before purchasing.I should’ve known at the very start after test-driving the car. The lug bolts were loose to the point. The wheel almost came off.Second, after driving it less than 100+ miles after a terrible engine knock, I was told it was the fuel injection to bring it back down another 45 miles away, and they would take care of it.Third, after 1000+ miles, the engine ultimately failed. The good thing is I bought a warranty which replaced the motor.The fourth issue is with the service department. I got the car back in less than 72 hours. The alternator stopped working. After notifying them of this issue, they said resolving it would cost 500+ dollars.I took it to a different shop for review. They noticed that the alternator connections weren’t fully tightened, which would cause the alternator to have a fault.I took it, and my mechanic took care of it for free.You’ve been worn.PS. William Sullivan is an okay guy but needs a new service department.
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October 2023 by Edward Frankenstein
I’d like to thank the folks at the Sullivans Auto trading in Norfolk in particular Adam who made the purchase of my Ram truck a very good experience. From the moment my son and I got to their business he treated me with professionalism and was by no means pushy to just sell me the truck I was interested in. He listened and answered all my questions and allowed be whatever time I needed to look the truck over. Once I made the decision to move forward, he and his staff made me feel very comfortable during the paperwork phase. No high pressure at all.These folks have some of the nicest vehicles around so if you’re interested in a quality used vehicle you should really check them out. Thanks Adam and I’ll make sure all my friends know about you all.
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October 2023 by B D
Excellent customer service. Adam is very professional and has been with me through the entire process. I recommend Sullivan Auto Trading, Norfolk, VA for any vehicle purchase.
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September 2023 by dashdeception
I make an appointment to see a car and I have my brother drive in from an hour away to look at it. Then right before the appointment they call to say they lent the car out as a loaner and it will be back by Tuesday at the latest. I ask them to let me look at another car before I go there so it's not a complete waste of time and the car needs to be jumped before it can start. So I try another car and they want $7K over book for it because it's "unique" or something. I call them on Tuesday and they say the car I wanted to see won't be back until Friday and they will call me when it gets in. Needless to say they never called me. I would say this was the worst experience I have ever had. There are side of the road dealerships with one star reviews on Google that have better service than this place. Also the employees are either rude or completely clueless about the cars they sell except they want you to overpay for them.
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September 2023 by Areta Trytjak
Best customer service and pricing transparency! I purchased a rare 92 4Runner in amazing condition and had the pleasure of working with William and his team to make it happen - I drove down to VA from NJ. Love my ride :) Definitely visit this dealership first and last!
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August 2023 by Stephanie Langston
Robin and Will were both fantastic. We purchased a truck here. We came for the great deal, but we'll come back again because of the way this family business is run: with honesty and integrity.
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August 2023 by Kourtney Baber
Will, Donald and Austin helped me get a car so easily and quickly! The process happened quicker than I expected it to and we got a car that is perfect for our family! Low mileage, great interior, practically looks brand new! They were patient with me needing to wait the first go around and had an even better deal for me when I was ready to go fully forward.Thank you so much!
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July 2023 by Eric W.
What a racket of place of business. Spoke to the manager and got the documents sent, drove 3.5 hours to finish the deal and they sold the car. Spoke to their Owner at 8:30 am, 30 minutes prior to the business opening and explained we were on our way, no issues, they looked forward to seeing us. Get a call back 1.5 hours later from the Manager claiming the vehicle was sold. We are probably better off if this is how they treat their customers or possible customers. Wouldn't have expected this from a reputable business. This went down more like a transaction from Craigslist! I strongly recommend if you value good communication, don't go here. Guess since we aren't locals it doesn't matter!
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July 2023 by Michael Folker
My daughter and I went in today looking for a moderately priced used car. The dealership had a lot to select from. Lots of really high end nice cars, but we told them our budget (not high end) and they gave us several to choose from. They were all really nice and decent cars, better than I initially expected. My daughter zeroed in on one in particular. I made an offer below asking, and they came back with a pretty close counter. I decided we would keep shopping and we went to a close by dealer and then down to Carmax. A few hours later I was back at Sullivans Auto Trading and signing paperwork. I was surprised at how little pressure there was. They basically know they have good cars and are priced right. They smiled and shook my hand when I left and did the same when I came back. Closing paperwork was quick (cash sale) and there was no pressure at the end for add ons.I looked online extensively prior to shopping. I was looking at some of the “buy here/pay here” dealerships on Route 1, but a lot of the inventory seemed to be salvaged titles. Sullivan Auto Trader had the best inventory by far. All of the cars were really nice.They are definitely worth the stop when car buying.
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July 2023 by G
These guys were great, bought a Jeep here which was priced great compared to my area and was able to make a offer get a firm trade price that they stood by and drove the car home, and when I say drove the car home I mean like hundreds of miles, not 100 miles, hundreds and it drove perfect. If you find an awesomely priced auto here online do yourself a favor and scoop it up.
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July 2023 by John Dominguez
From the beginning to getting my tags a few weeks ago this was an excellent auto shopping and buying experience. I got a great car! Thanks to everyone involved. I was walked step by step thru the process and not once was pressured or rushed. Do yourself a favor and always check here first!
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June 2023 by Jennifer Montesflores
Ohh buddy! Customer service here is AMAZING! Walked in and got helped quickly by the ladies. Scott was awesome on helping me, and guiding me through the whole process. When it came down to the paperwork, Donald was awesome on also explaining everything and getting it down to what would work for me.Once I took the car, I noticed that a light bulb was out. I’m back here today and Scott was quickly to help out to get the issue fixed.I could say this is the first time I’ve had an easy car buying experience.Scott and Donald, your team of employees are so amazing!
