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January 2024 by Shelbee Alexander
Just go down the street to the other storage company! Don't rent from here. I'll start with Erica, who is not only incompetent, but a liar. She cannot handle doing her job if there is more than one customer in the building. She WILL make a mistake (as she did with me more than once) and then she will say it never happened and blame you... the customer. And - don't think the cameras in the office will help you prove what really happened, because those cameras do not record sound. When I escalated the problem to the manager Mary, she claimed her manager would only allow a partial refund of the late fee, that I shouldn't have had to pay at all. Now that the incompetent staff has been addressed, if you have an outside unit, the construction is a huge inconvenience. If you have a unit inside, the main elevator hasn't worked in over a month and the second floor bathrooms are always locked. Just stay away! Finally, be prepared for the cost of your storage rental to go up, because it will.
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November 2023 by Akasha
Clean storage. Would give them a full 5 stars if I wasn't paying double the price that I originally signed up for. Expect your payment to go up several times a year.
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October 2023 by Kate Newton
Avoid reserving a unit at this location at all costs. The incompetency of the staff became evident within the first few hours of receiving our unit. First off, the employee (who will remain anonymous out of respect for them) provided me with the incorrect access code to the building so that when I showed up with a uhaul full of my belongings, I was denied entry. There was an “after hours emergency support phone number” on the door, which we thought would solve our problem, which brings me to our second grievance with this facility that presumes to call themselves a business. After repeatedly dialing the number and getting stuck in an endless menu loop, we finally reached a representative who did not give an ounce of consideration or empathy towards our problem. He told us he’d contact the site manager and call us back, but when we asked to remain on the line while he did that he said that was not a possibility and disconnected. After waiting 10 mins for a callback, we tried calling back and was greeted with a new after-hours message which eliminated the option of being connected to a live representative. How convenient that this insolent representative couldn’t keep us on the line, knowing that the phone lines were minutes away from closing. What is the point of having “after hours emergency support” when the phone lines close 30 mins after the physical office closes? We ended up waiting outside in the rain for over an hour while we hoped another tenant would come and let us in with their code, which is eventually what happened thankfully. Not only was our move inconvenienced, but the people with us spent the day helping us move just to get to the finish line and not be able to access the unit, all because we had a code that was incorrect and the customer support team was absolutely useless. It has been 6 days since this incident and the only thing this company has offered to do is reimburse us 1 day which comes out to about $2. I have never been more insulted or exhausted in getting something as simple as a storage unit. We are switching to another business and discouraging as many people as we can from wasting their time and money with this company.
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August 2023 by Tasha Robinson
Very spacious priced reasonable and great specials
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June 2023 by Ernesto Molina
Nice customer service and nice prices too!
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December 2022 by Kerikyona Hicks
Don’t go to them my items is suppose to me move in a week they still charge me a full month regardless the items isn’t there. I had called them for 3 days straight nobody returned my calls. Customer service can’t do anything but tell you that your money is going to used for an empty storage unit you can’t do no weeks worth or they don’t do refunds. Then my information was wrong they used my emergency contact information as my main information. Go somewhere with better customer service and people that value their customer service. When spoken to the manager she had all my information wrong and she was telling me wrong information.
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November 2022 by Shandi
We rented a storage unit today and had the pleasure of working with Erica. She was very friendly and helpful. She took the time to show us our unit and answered any questions we had.Update: Ensure that you check your statements each month. I just discovered that they upped my price per month to rent my unit. Will be closing out my account and using another facility from now on.
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October 2022 by Elizabeth Perez
Very clean. Temperature controlled is great for summertime. Good amount of storage sizes. Staff is friendly. Highly recommend it.
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August 2022 by Graham Mayfield
Great storage facility that I have used more than once. Great prices, online move in specials and ample carts to help move your belongings. Erica is super nice and always very helpful.
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August 2022 by Joyce Diamond
What happened to the nice, comfortable Air-Condition at SELF STORAGE PLUS? It was 82°F at 9pm inside the building, it was only 72° outside! Too warm inside there. Wasn't like this a month ago.
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June 2022 by Regina
Front desk receptionist was very helpful and friendly ! They have great rates for unit's depending on how big.
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June 2022 by Elmer Araniva
Location: 9/10Facility: 9/10Érica did a great job she show me the units she explained about my payment till what day I needed to be out.The automatic door next to the office stopped working for the last week but they have another door and another elevator on the other side of the building.
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May 2022 by Elizabeth Whiteside
Every staff member has been friendly and courteous. The location is always clean and well kept. The prices are reasonable. I highly recommend them!
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April 2022 by Alexander White
I have been using this facility for a couple of years now and have been pleased with the service. The building is fairly well maintained and the staff are helpful.
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April 2022 by Mario Board
Erica Major had been awesome. Very helpful in getting my storage units squared away.
