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January 2024 by Nikki Thacker
I unfortunately had a very poor experience here. My very first time took my 2500 Ram here because it came recommended for big trucks. Unfortunately my side mirror cap came off during the wash. They found it in the wash area completely cracked and unable to be placed back on the truck. There response was to get the manager who very nonchalantly told me they are not liable for this "actually our machine could rip the whole mirror off and we aren't liable it's in the disclosure." He could care less that there machine broke a piece of my 9vehicle. I requested a refund for the car wash and was denied because again the disclosure is on the sign and the door. Poor customer service or problem solution skills. Absolutely no common courtesy.
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November 2023 by William League
The best place in town for your vehicle washing to detailing. Full transparency about service option for your vehicle. They listen and recommend. The manager is great to work with for your best options. I highly recommend them for your vehicles.
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November 2023 by Deborah Roop
They did an excellent job. Very friendly staff, efficient and hard workers. I definitely will go back again and again I took my Toyota RAV4 there after my suburban was cleaned. They do a great job for the price price wasn’t bad at all. I highly recommend them.
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October 2023 by Alexis D.
BE AWARE DO NOT COME HERE !! I have no trust in this place . Ripped me off did awful job on detail I paid $240 just to have my car not cleaned and my car damaged. First time going to this place and my first time getting my car detailed awful experience. Disappointed and disgusted nobody should ever he treated this way .They refused to give me my money.
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October 2023 by lovesxhim101
I came in yesterday afternoon with my dad’s jeep to surprise him with a clean car and they were disappointing. The back was not vacuumed, the from still had stains on the windshield and there were streaks. The inside was not wiped down, there was still dust. I have come here with my mom’s Mercedes and they did a great job but just disappointed with my dad’s. I think I’ll look at other places now. The time between the two cleaning was a couple of weeks.
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October 2023 by david kreider
Travis & team did a fantastic job cleaning and detailing the interior of my car. I purchased the “Interior Super Clean” service. Our car’s driver’s side window was bashed & car vandalized in at local commuter lot. After dealer vacuuming and my vacuuming, shards of glass were still present in nooks and crannies of dashboard and interior. Travis worked over 2.5 hours cleaning the interior. Floor mats looked brand new. Interior looked great. Travis and staff were courteous and professional. I also received the 10% senior discount. I was extremely satisfied and highly recommend their service.Services: Auto detailing
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October 2023 by John G.
Santa Fe in Central Park has been my go to car wash for the last 3 years.I was always satisfied with their level of service and the appearance of my car after a wash.But, not any more! On my last visit, August 1, 2023, I noticed that my passenger side mirror was damaged. The facilities camera confirmed that my mirrors were folded in and the broken mirror part was found in the tunnel and given to me.I was given a report to complete and told that i would receive a response in a few weeks.When I heard nothing after a month, I returned to find out the status of my complaint.I was told by a manager that mirror damage is not covered as stated in their posted disclaimer. I said that I took this to mean damage to mirrors not folded in or antennas that were not put down. I didn't think I needed to take off my mirrors a place them inside the car.Their sign should read, "wash at your own risk", since they will not take responsibility for damage.Obviously, I will never go there again or recommend them to others..
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October 2023 by Lucian Lebeau
Been coming here for some years. The attendant Megan is friendly and very knowledgeable of everything about the car wash. Unlike most washes in the area. It gives you the best bang for your buck. Come by today and try it out for yourself
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October 2023 by Tedy Vasquez
Manny & Team did a phenomenal job on the detail of my car. They were very professional. The whole car looked very clean and the inside was clean as well. I drive here from Woodbridge to get my car detailed. I highly recommend this car wash. They went above and beyond with their customer service. 5 stars!!!Services: Steam cleaning
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September 2023 by Richard B.
I just had Crystaleen Ceramic Coating applied to my black VW Atlas by Joe "The Magician." Fantastic is the only word I can use to describe the job he did. The black color stands out and the surface is clear and smooth like glass. The protection this gives my vehicle will last 5+ years. And the price charged is less than other car detailers in VA. I highly recommend if you want to protect your vehicle and keep it looking like new, then Joe is the man you are looking for. Thank you very much Joe.
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September 2023 by Shenna Garrow
Got the exterior washed yesterday and asked them to focus on wheels. Now I’m missing a lug nut and my tire is going flat. Do not recommend!!!Service: Wheel washing
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September 2023 by Candy F.
Terrible service, quality and value. Went there to get a CLEAN car, CLEAN and streak free windows and vacuumed inside. Sadly I didn't recieve any of those things. When I asked why there was still bug splits on my hood (3 spots), I was told I would have to pay an extra $4 for that. Pay extra for them to clean my car...I had already paid over $30. I also needed to pay extra to get the inside windows clean and the inside cleaned with something other than a duster. Shame on you Sante Fe Car Wash. The receptionist and car workers were nice. The man who I talked to about my still dirty car, explained I got what I paid for and that they cleaned my car. He was very rude and condescending. To top it off I had already put $5 in the tip box.
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September 2023 by R W
Subpar cleaning and subpar customer service. I paid about $31 for an exterior wash because you have to now pay $3.00 to vacuum your trunk. Yup, $3.00 to vacuum it without a care in the world for detail. I asked the guy why the up-charge and with his smug response he said that “When the lines are backed up and you people want to have it vacuumed it takes more time”. So I asked him again if he thought it was ok to nickel and dime people for a truck vacuum? He was so proud of himself he said “Yes. I put that in place and we’re a business” I walked away shaking my head that these young people don’t know the first thing about how to talk to people, nor the fundamentals of business. They only relish making a quick buck. I got into my car after having about 7 people work on it, only to discover the rims were still dirty, dog hair was all over the hard mat that was clearly visible and chips on the carpet. I told the young lady inside and she told me just tell them to do it again. I did and no difference. I asked her if the guy in the blue shirt was the manager and she said yes. Same smug guy so I knew that was going to get me nowhere fast. I asked the other guy to get a cloth to clean it myself and he said “No. we can’t have customers with our products”. I think what he really meant to say was we can’t have customers doing a better job than us while other people driving by wondering why we were here.So I get in and see the poorly vacuumed carpet. I drove back to the same vacuum guy and asked him to borrow the vacuum. He offered the same response and told me I should get a detail if I want them to vacuum it again. ? These guys here are laughable. I said ”No. Just vacuum the spots you missed”. Not worth 30 anything, not 30 cents nor 30 bananas. They’re completely on joke-time at this car wash. It wasn’t always like that but over the years it’s gone downhill and I honestly think they don’t even care!
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August 2023 by Rexford Trudell
Purchased the supreme package - or whatever the top is. The vacuuming and wiping was basically a quick pass. I was supposed to have the center console cleaned and I can’t even tell. The exterior was was not great. I had some bird poop on the car and it was still there… I had to take a baby wipe and clean it off completely. On the one hand, I didn’t pay for a full detail. On the other hand, I expected a little bit more than a cursory wipe and one pass on the vacuum. I can’t say I would spend the extra money vs going to another car wash with personal vacuums. I basically paid an extra $15 for a quick wipe and vacuum that I could have done myself.Services: Full body wash
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August 2023 by Tracy Magin
I paid extra to have console between front seats cleaned but it was not. Then, the employee cleaned 2 of the 3 sections and had to be asked to come clean the 3rd one. The glass screen above the console was not wiped either. Owner was very pleasant and the outside well washed.
