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July 2023 by James Houff
I used Potomac based off the online reviews and wasn't disappointed. The service was excellent and was very impressed with the information provided on recommended repairs which were categorized by severity. In addition, it felt like a very honest transaction and was pleasantly surprised by the quotes given for the recommended work. I won't go anywhere else from this point forward.Services: Auto engine diagnostic
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July 2023 by Lisa Lee
I went in for a state inspection and emissions. Great customer service. It was my first time utilizing this establishment. I will most definitely come back to have them service my vehicle should the need arise.Services: Vehicle Inspection
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July 2023 by John C
Very professional and trustworthy. Worked on antique car scheduled timing belt maintenance.
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July 2023 by Noah Ingram
As I had never owned a hybrid before, I was nervous about the process of getting the battery replaced. Throughout the process, they were all quite patient with me and did their best to help me even though I had to call multiple times as new information came up on my end. They also made sure I was aware of outstanding issues on my vehicle, recalls, and various options I had to improve the health of my car. They also provided a copy of a recall notice so that I could take my vehicle in to receive other work covered by the manufacturer!
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July 2023 by Mike Edwards
Vanessa and Company are definitely a no-stress group that shows some high-quality customer service. Being just a few days after expiration, I needed to get an emissions test in order to renew registration. We've all been there.After several unsuccessful attempts to get this done by driving through the RapidPASS roadside sensors, I was in a bind with a family road trip coming up fast. Calling around to several local places revealed I was definitely not the only driver in a bind. One service center even told me I could drop my car off overnight, and they'll get to it sometime tomorrow. Seriously?! For an emissions test???Luckily, Google gave me Potomac Creek as a possible, so I called them up. Not only could I get in today, they actually gave me an appointment time!Yes!!And when circumstances changed within their shop, and they could no longer honor the appointment, Vanessa actually called me up to see if we could work out a different time... as in "can we push the time from 1pm to 2pm?" Really??Look, most auto places would just have the customer show up for the 1pm appt and just sit there and wait til the mechanics were done with the car. Vanessa actually called.I think that was outstanding, and I'm very grateful. I am online with dmvNOW, taking care of this registration.Thank you, Vanessa, and thank you, Potomac Creek. This was a 5-star visit, no doubt!
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April 2023 by James Ernst
We have used Potomac Creek for every car we have had for the last 20 years. They are always courteous, fast, complete, and honest.The best example is when my wife brought in a car and said it wasn’t running right and was low on power. The fix was to reattach a hose. No charge.I will never use another shop until I run out of cars.Services: Transmission
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April 2023 by Free Indeed
First, scheduling a service was easy breezy. The information Potomac Creek shared via a service portal with video explanations takes out all the guess work for learning what my service needs are (and which are immediate and future). I am very pleased. My vehicle performs much better and I intend to keep it serviced with Potomac Creek until the lifecycle maintenance is beyond the costs for a new one. Will also have my son’s car serviced soon.Shout out to “girl power” at Potomac Creek!Services: Air & cabin filter replacement
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April 2023 by Timmy Gayle
Work was done in a timely manner. Pricing was very reasonable. If your looking for an honest shop this is the one.I had my car repaired for the second time here. It was diagnosed correctly and fixed in one day. Price was more than acceptable. This shop definitely has earned my trust.Services: Air & cabin filter replacement
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April 2023 by Tammy Ranberger
I love everything about this business. After my husband passed away I had to take over the maintenance of my vehicles as well as my children’s it was beyond overwhelming. Potomac Creek made it easy. I 100% trust them and know that they will take care of me. It is one less thing I have to navigate at this time. So blessed to have found them.
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April 2023 by Theresa B.
I have always trusted Potomac Creek Automotive to service my vehicle. They are honest upfront and professional. I will continue to refer them to anyone looking for trustworthy auto services.
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March 2023 by Charles Jones
Potomac Creek personnel are very responsive and up front about costs and repairs. Their customer service is great. I use them for all of my vehicles for many services. I am always pleased with their service and the way they stand behind their repairs.Services: Air & cabin filter replacement
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February 2023 by Frank M.
I went to Potomac Creek to diagnose a check engine light on my BMW i3. The mechanic could not find a direct cause, so I asked him to just turn off the check engine light, which was annoying me. The mechanic turned off the light and I had no more issues. Amazingly, there was no charge.
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January 2023 by Luis Onate
I got to say that the honesty goes a long way and I spoke with someone from this place who was very honest when they easily could of screw me up having to spend more money and he was honest and advised me the best way for me as a costumer.
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August 2022 by Rob Hutchins
Great crew at PCA. Great communication, their use of the web in finding out and approving/disapproving services, etc are fantastic.Services: Auto water leak repair
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August 2022 by Jeff Dick Mobile Home Moving
Traveling from Pennsylvania and had car troubles. Stopped in their shop fix our coil pack and had us on our way in 1and half hours. Very friendly and efficient people to deal with excellent service and price .Service: Electrical
