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November 2023 by Jacob Jones
Did some research online on used vehicles and ran across these guys in the process. Ended up with a practically brand new Mazda. The process was silky smooth and everyone that helped me was friendly. They definitely seem to maintain their used vehicles well. Definitely recommend, 10/10!
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November 2023 by David Johnson
The moment I walked onto the lot I was Greeted byJasper Yoo, and From that point the The customer service was first friendly. The closing of the sale was very clear by the two young ladies, especially Olivia with her professionalism and her sound advice. I would recommend JMD to my friends and family.It was very calming and suddenly to work with JMD.
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October 2023 by kec22980
We came from over two hours away to see a vehicle they had for sale. From start to finish we were treated with kindness and respect and the JDM team went above and beyond to help make our dream car purchase happen. We are thrilled with our new A8L and would not hesitate to recommend JDM Auto to anyone looking for a solid car at a fair price. Thank you again for the hard work, chauffeuring around Fredericksburg, and great customer experience. These guys are absolutely worth checking out if you’re looking for a quality used vehicle from an honest business!
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October 2023 by Sam Coren
Very disappointed in these folks. I waited to post this review to try and handle it with them but that proved unproductive, so here’s the story. My fiancée bought a car from them about a month ago and within a week of bringing it home we found that it needs upwards of $3,000 in work. The car was priced and presented as if it did not need this magnitude of work. It would be a different story if the vehicle were priced differently and we were told that it needs work, but we were sold this vehicle under the impression that it was road-ready. We knew it needed new brakes and rotors but Jasper was only willing to take $500 off from the price for the front brakes only (not rear brakes and not enough to cover parts and labor). Even during the test drive there was shaking in the wheels at highway speeds. They assured us that it just needed an alignment and claimed to have balanced the wheels but an independent shop has now found that to be untrue; the alignment was within specification and they properly balanced the wheels for us which seems to have fixed the shaking, though it does call into question everything else they told us about the condition of the car and its work history. The first time we drove it in the rain we also noticed that the windshield wipers are not working as they should. We tried reaching out to them privately to see if they would help us out because they assured us they would. One of the things they told us at the time of the sale is that they care about their reputation and they help out their customers with repair costs within two weeks of buying a car. They completely went back on this statement and showed their true colors. They extended a lame offer to have us come back to them to have the windshield wipers serviced (one of the legitimate safety issues with the car that they sold to us) knowing full well that we live many hours away from them and are unable to come back for service. They claimed to have sent a “goodwill adjustment check” for just the alignment job and only after numerous emails. This may not be surprising to you, but the check never came. They take your money and run. They knew my fiancée really wanted this car and completely took advantage of her by selling her a sub-par vehicle at a premium price. Their reputation apparently does not mean that much to them and the “family values'' they claim to have are nonsense. They deal in the same scummy practices you would find at most of these sketchy stealerships. You can tell how they are from the responses they leave to customers who leave bad reviews about their experiences, even going so far as to call one of them “slander/libel” and claim another was simply a misogynist without offering any proof. Pretty pathetic. Stay away, take your hard-earned money elsewhere.
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October 2023 by Darius Tarver
My experience was great at JDM Auto. They were very friendly and willing to meet my demands as a customer!!!!!!Highly Recommend
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September 2023 by Mosby Wigginton
I bought a Volvo XC-90 from these guys in December 2019. After three months, the car started having big problems. The engine light stays on, the tire light stays on, the a/c went out (three times) and now the roof and sunroof liner has fallen because it is heavily rusted underneath. It has been suggested that this may have been a “flood car” and not disclosed as such. I would recommend NEVER buying from this dealership!
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June 2023 by Aaron Milliken
Took my own financing. Price was a bit high. Car was fair shape. Cleaner would have been fantastic but I traveled 4.5 hours and I didn't see anything that made me wanna run the other way. As there were only 2 local to me one in Columbus Ohio and one here. The sales staff was friendly and had all paperwork ready to go. The lot had plenty of nice looking Japanese cars at the time. 2 months out car is back to 100% and serviced without breaking the bank. Would do business again for the right vehicle.
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June 2023 by Lu
Rose was great to speak with Via text, she answered all questions in a timely and polite manor, she supplied me with links to 3rd party banks so that I could finance a vehicle, unfortunately I did not make the purchase because I live to far and wanted to see the car in person, but she was even willing to face time with me to view the vehicle! Awesome customer service, wish I lived closer to purchase from this dealer!
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June 2023 by AJ
By happen chance ran into Jose, at a gas station, who is a mechanic here. He saved my weekend by helping troubleshoot my truck and getting me home to my family. His supervisors should be extremely proud to have a masterful and kind member on their staff. Thanks for helping a Marine in need! Will stop by in the future.
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May 2023 by Shan
We financed a vehicle with this company & within a month started experiencing mechanical issues. Now about 7 months later, we find out the motor is no good. We’re stuck with a car note on a vehicle that we can’t drive. Don’t walk but RUN from this place. Save yourself the money & headache!!
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April 2023 by nate poole
Great service, great communication. Totally prepared and walked me through the car buying experience with no pushing or shoving which is something I look for. Great selection of cars as well.
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April 2023 by Haily Cole
Rose and jasper made everything so simple and easy for us ! We came to look at an older model car and rose brought to our attention we could get a newer one for about the same monthly payment which she knew was our biggest concern! I’m happy to say my husband and I left both completely happy with our purchase that was quick and easy ! I feel they truly cared about us and our purchase experience! I asked jasper many questions during the test drive and he answered all of them quickly and honestly !
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April 2023 by Mike Ianucci (Nutz)
Purchased a beautiful VW Tiguan from JDM Auto. The choice of vehicles is impressive and they like to stock the inventory with premium conditioned vehicles. The vehicles were all organized and clean. The staff was up front and transparent and SUPER friendly! Rose was perfect in assisting me through every step of the way and a tremendous help. If you want a no-hassle, honest, and friendly dealer try JDM Auto. Thank you again!
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April 2023 by Fontella C.
Do not buy a car from this dealership unless you take a mechanic with you. I had a very unfortunate experience buying a car from this dealership in January 2023. I drove the car for two weeks and the engine light came on. I took it to a professional auto service shop and they told me I had engine trouble, the brakes were down to the medal and sensors were bad. I had $1500 worth of work done and then drove the vehicle another week and the engine light came on again. The vehicle has been in the shop since then. Finally got some results from the warranty company and they will only pay $2100 of a $4,600 service job. This is just to repair a lifter. In order to replace the engine the estimate is $8,000. I financed a $19,000. vehicle and I am quite certain they knew what they were selling me. They are listed on a lot of car dealer sites. Please beware. Simply, just shop somewhere else. I asked all the right questions and did research on the vehicle. I should have taken a mechanic with me. This was a very expensive mistake on my part. Do not shop at this place.
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February 2023 by Lori Lee
I can't speak highly enough about this dealership! I was looking for a specific car and price because I was paying cash and after going through several shady dealerships I came across JDM and set up an appointment to test drive and ultimately purchase the car I wanted! This is a family owned dealership that obviously takes pride in the cars they put on their lot and it shows. Forgive me but I forgot the young man we first met with but I believe it's the father and he was outstanding to work with as well as patient as my son and I discussed the car and our options. The breaks needed changed soon so he was gracious enough to take off a little so we could get the breaks changed after purchasing. The prices of their cars were all fair and most appeared to be just under the value which was awesome. We then worked with Rose to go over the administration side and she was professional and outstanding to work with. The entire experience was a 10+ out of 10 especially after dealing with so many sharks! Their processing fee is quite fair as well. They post prices right on the cars and mention processing fees so there are no surprises in the end! I rarely leave reviews so specific but I literally relied on reviews when I was looking so I feel any potential buyer should know what to expect. The entire process was fast, fair, painless and pleasant. The entire staff was friendly and a pleasure to work with. If you're looking... you have to check them out! You won't be disappointed. Thank you JDM for everything... your family business is awesome! I have already referred you to a family member! ? If I ever need another car... I will be back!Proud owner of another Infinity!!!
