Internet Service Providers in Fredericksburg, VA

“I went into this store - albeit very stressed after a very infuriating attempt to set my phone up for myself. A gentleman by the name of Paul immediately greeted me whilst with a customer and asked me what could I get assistance with. I told him my grievances of having a carrier lock issue and it started off with a low probability that I’m walking out with my new iPhone all set up. But Paul persisted and not only did he not give up, but he got my phone set up even though I had the wrong carrier. He was super friendly, engaging, and made me feel comfortable about my lack of knowledge on the whole phone issue.

If I could recommend anybody from this store that you all need to go to and get assistance from, it’s Paul. And if anybody higher up is reading this, please give Paul a raise or some kind of recognition for the amazing work he did and still continues to do.”

“Tinaya, Brandon, and Luis were very helpful!!! Our first time in Tinaya helped us until well after closing. GIVE THESE FOLX A RAISE! I will come back to this store for all of my needs given the chance, thanks y'all!”

“Justin, provided exceptional customer service and technical expertise. He was able to troubleshoot every issue I had , complete a new purchase agreement/add new line in less than 20 minutes!! Overall ratting is ?????”

“They seem to always be friendly, seem to be very knowledgeable. I wish their services were a little cheaper but they're no different than any other mobile service other than they tend to work better in the area that I am”

“**EDIT** Walked in today to the location and caught the manager who knew nothing about the exchange with his employee who blew me off. Dude seemed absolutely sincere and had the issue fixed in 20 minutes. For that, his service, and his attitude, I'm upping it to four stars. He also seemed pretty incensed about the employee and would have a rather nasty talk with him. Told me to follow up in a week. I still think their call centers are hives of scum and villainy. Go into a store. Grab the boss. It'll save time. ***/END EDIT*** Quite possibly the worst, most apathetic, and ignorant (or dishonest) service I've ever experienced with a carrier. My wife and I were on an international vacation, activated our global travel pass, and made SURE countries where our phones were on were on the pass. At some point, before entering Andorra and after leaving the country, our phones pinged one of their towers WHEN IN SPAIN. I've been trying to get over $700 in charges removed. We did not use our phones in-country. We did not download data in-country. 1) Almost a month ago, the manager of this store was on leave. A rep told me that he's elevate the issue to the manager and they would follow up. Nothing. 2) Called their customer service line, and after 10 minutes of "I don't want to speak with a 'virtual' rep," I finally got someone. They told me the charges would get taken care of. Nothing. 3) I just returned to the store to speak with their manager. The person did not even have the decency or professionalism to get off their ass in the back and assist me. They sent some rep. I want to reiterate: their manager is so worthless that they could not come out to do their job. 4) The rep gave me ANOTHER number which doesn't even cover cellphones. Worthless. 5) Called again the SAME NUMBER that sent me to an overseas callcenter. The virtual "assistant" just hung up on me. Xfinity's service is set up to maximize their ability to ignore customers. In-person staff can talk up a sale, but you'd be more likely to find less frustration with literally any other carrier. Do not activate anything with this deplorable company. Do not do business with a location where a manager cannot even get up off their lazy ass long enough to deal with a rightly furious customer. Worthless.”

“Ariel went above and beyond to help me a few days ago. She was very knowledgeable about all the products and helped me choose the best deal. I am very thankful for her excellent customer service!”

“Marci at this location has the best customer service I've seen in a long time! Shout out to her and the gentlemen with the braids that work there for an exceptional experience!”

“My phone was nearing the end of its Apple support and I went in to see what was available. Nichole was fantastic. She was kind and patient with this old guy who wasn’t familiar with Apples’ new product terms and she walked me through them. She explained how the new product was going to affect my plan exactly. I appreciate the time she spent with me. Great job.”

“Fantastic experience. Helpful knowledgeable staff. Devin and Tyler were patient, expressive with the process and helpful. Upgraded phone, added new phone with extra line and added OS watch.”

“Lee was my technician today. He was very polite and professional. In and out very quickly. This is my first time using this service for internet only. I hope this goes better then my Verizon experience. Thanks Lee!”