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February 2024 by Debbie Homan
I have shopped at the Giant grocery store on Plank Road for the last 14 years. It’s very convenient as I basically live two minutes away. Because of some personal circumstances the past month and a half I have been ordering my groceries online and picking them up. This actually could be a little better. I ordered Romain lettuce three in a package and the majority of that was rotten. I also ordered for Roma tomatoes, and those were mushy. My question is why would the employee pick any of that knowing that it was no good. This past Tuesday I had ordered two bags of laundry detergent. I just realized this morning (. 2 days later) I never got it. I deleted my online list and tossed the list in the bag so , I cannot go into the store and show them. I know the detergent was on my list because I went through the one online before I ordered the items.. My fault is, after I put the groceries away, I should’ve checked the paper list to make sure I got everything.
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October 2023 by Cindi H
Overpriced. Went to a different giant last month and the prices were great. This location did not have good sales.
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October 2023 by Lenora Johnson
Nice and clean store. There were plenty of motorized carts available, which was truly awesome.
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October 2023 by Erin Saynuk (MeetMrOwl)
While I have used Giant frequently over the past 9 years...I now am going to other stores for the majority of my shopping. This particular location typically has a decent selection and helpful staff...but it has been losing ground.Recently they joined the the trend of shutting down one of their two entrances. Not sure the reason but it is a huge hassle especially when the store is busy.They also have stopped carrying some of the typical brands or options. Perfect example. We used to get our coffee from Giant. We used Gevalia espresso roast but Giant no longer carries it. They carry Gevalia, just espress roast is not available.Same with Maxwell House International House flavored coffee. Used to have a decent selection of their flavors but now I have to shop elsewhere to get themThe list goes on and on. Let's just say that while I still go there once or twice a month to get specific items...the rest of my shopping is being done elsewhere.#BirdLife #OwlsTweet @MeetMrOwl
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August 2023 by Kevin Dillard
I was in the store this past Sunday and there was a line at the seafood counter. No sign up stating if they were on break, closed or what was going on. Asked an associate in produce for assistance and he stated they are probably "on a break." Thirty minutes later asked someone in deli and they said that they would page someone. Still no one showed up. A customer went up front to speak to a manager and they were told that there is no manager working. Called on Monday to speak to a manager and the person answering the phone stated that there was no manager available. Called again on Tueday and was placed on hold for 15 minutes waiting for a manager. And just stated she was sorry and this will not happen again. Not the same customer service that Giant use to be known for!
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August 2023 by Richard Hamilton
Arrived late at 930pm and store closing at 10pm. Deli was closed and employees focused on closing instead of helping guest.
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August 2023 by Sam M
I have mobility issues and can no longer shop here. They have one of their doors completely blocked, forcing everyone to use one. This means everyone is parking on one side of the parking lot and all of the handicap and close spaces on that side are taken when I go. It's now too hard to physically make it in and out of the store. This is such a shame as it was my favorite grocery store near 17.
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June 2023 by Victoria Morningstar-Poole
Very nice grocery store. Has Starbucks in it! Lots of variety, clean, and big.
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June 2023 by Stephanie Brookman
I love Giant,when they have sales you get good deals.They carry stuff you can't find anywhere else
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June 2023 by r r
Changes to the self checkout system are horrible. Plus they've now made it 20 items or less with not enough cashiers available. What a mess. In addition, only one entrance is open now.
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June 2023 by Timothy Hoffman
Nice store. Clean. A bit different layout than I am used to as no giants I'm my home range. I will be back next time through. They have good prices and some good flavor coffees I hadn't seen at my stores. Bakery had a good selection too of things made In store.
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April 2023 by Eric A. Jackson Trumpet
Disappointed that this Giant closes at 10 now. It use to be open until 12am, even through the pandemic. Everything else it great.
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April 2023 by tammy laurence
Very nice and clean, reminds me of a NE stop and shop@
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April 2023 by Joshua B.
Love this giant! It's always fully stocked, never crowded and super clean. Everyone is extremely friendly! The butcher seems like a great guy, every time I go and see him he always engages in friendly conversation. Multiple cashier are extremely friendly
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March 2023 by Emad Witherspoon
Jeffery, the manager Neera Singh, and also Bradley conducted themselves with exceptional customer service! Especially Jeffery upon even stepping inside the building. I will be doing the survey on my receipt because of him. I can tell he is a great person also outside of of his work as he plays for a basketball league that plays for kids with special needs. Mrs. Neera also when I went and told her of our conversation she was the one who recommended I do the survey. I will definitely do so, A1 experience every time and it is appreciated! Keep up the excellent work!
