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August 2023 by TKO
HONEST, RELIABLE, TRUSTWORTHY, AFFORDABLE, MECHANIC. 5/5. Left him my car and in return I received a fixed car and piece of mind.
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August 2023 by The Truth
If you’re black I would stay away. After a bad car accident I talked to my loan company and got pre approved for a car on their lot. I walked in on 8/4 and was greeted very rudely with a “Did you need something?” I was confused as to why else he thinks that I would walk inside of a dealership, but told him I was looking to lease a vehicle anyway. He huffs and puffs takes two steps outside and says what car do you want? I tell him the car I was interested in and he quickly responds and says “oh this car is $10,000 you would have to put at least 50% down if you want to buy it you’ll need $5,000. At this point I realized he had profiled me And assumed I was broke and would not be able to get approved for a vehicle not knowing i had already purchased a vehicle from them 9 months prior far more expensive and had a $3,000 cash down payment in my pocket and had already been approved by their company that owns the vehicle (Westlake). I went down the street and was able to purchase the same vehicle that day from a dealer that did not judge off of appearance and came with less mileage. will not be returning or recommending them to anyone.
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March 2023 by CB Coleman
The excellent service and unbeatable prices earned back the star that the appointment not happening on time would have lost.After test driving the vehicle we were originally interested in, I had concerns. They were completely honest and transparent with me about the issues with it, some I didn’t even catch on my test drive. They pointed me in the direction of a newer car of the same model - with less mileage and the same price.After I test drove and gave it the okay, we were out the door within 20 minutes - paperwork done, keys in hand. After an hour drive home and then some - not even a minor issue arose.Highly recommend, was worth the hour drive to avoid the used dealers in the Charlottesville area.
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March 2023 by Ariel Hickman
Came here today to get my sister a car and it was one of the best dealerships i've been to. We drove from over an hour away to a junky dealership at first and ended up finding this one while we were still in the area she ended up getting a great car with a great price! There were a few very minor things that were concerning at first but the mechanics did not hesitate to fix it before we left the lot. Highly recommend this dealership!
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August 2022 by J “Jacqui” Moe
Amazing financing available plus warranties! I got a great deal on a workout mini suv and it was the best customer care ever! I was respected and educated about the full process and drove away happy in a new vehicle. 5 Star motor lives up to it's name!
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May 2022 by Venta De Rines
best Prices in town for trucks
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March 2022 by ZeGermanAce
Everything was great got the truck quick barely took any time at all and they were nice. Now 2 weeks later I find that these absolute #@$%& put a paper towel between my headliner and windshield to hide a leak that decided to show itself during the first rain of the past 2 weeks. SO now that water that leaked in is all over the trucks computers and internal electronics. Costing me thousands of dollars all because these people wanted a quick buck on a young adult. RUN THESE PEOPLE ARE NOT TO BE TRUSTED.
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March 2022 by D Conner Sr.
Fast and friendly got me in and out right away cleaned and detailed car and gave me a half tank of gas was supposed to be a full tank but I guess it got lost in translation to the service techs.... but why sweat the small stuff they gave me excellent service I drove all the way from Baltimore and would do it again thanks Marjorie and Lener
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January 2022 by andrew craig
After visiting over 10 local snake-oil dealers I happily stumbled across Five Star Motors. What a pleasure. Great prices, honest sales people, a low processing fee, no pressure salesman, helpful and speedy paperwork handling..... look no further. I never thought I would be writing an unsolicited, positive used car dealer review, but I just had to. Thanks again.
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December 2021 by K Bell
The atmosphere was nice and positive. My girlfriend and I came in and were immediately greeted by Lener and Marjoria!! Lener was nice and chill. He listened and definitely came through with reasonable negotiations. We got a great deal. I like that this was a one stop shop which makes it extremely easy and hassle free in regards to tags and registration. They are very professional. I will definitely be doing business with them again! ?? ?
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November 2021 by Lorna Hernandez
Very pleasant atmosphere, we were assisted right away, and valued our trade-in fairly. The only thing we felt uneasy about was the negotiating and financing part on the new vehicle. The owner was overseas, and the communication back and forth took a while. We finally came to an agreement, and we bought our work truck at a fair price. Marjorie was very helpful throughout the process. We are happy customers.
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September 2021 by Randumb Reviews
Got a Toyota RAV4 from this place for a great price!!!! Owner is very negotiable and kind! They also have a big selection of used vehicles which are actually in really good condition, I’d recommend this place to anyone who is In need of a nicer used car and wonte brake the bank!
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June 2021 by Sarah McMannes
Wonderful service from Five Star Motors! They went above and beyond to satisfy our needs. If you need a good quality car that is a good price don’t hesitate to check them out. Everything was super easy & there was no hassle or pressure from the salesmen. Lener & Marjorie made the buying process super easy and were an absolute pleasure to meet!
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May 2021 by Kirstyn O'Connor
Five Star Motors blew us away. We bought a sprinter van through them while we were located across the country in Montana. Before we flew out, they were so accommodating. They drove our van to and picked up our van so we could get a mechanic to double check. They fixed little minor details before we got there, changed the oil, and filled up the gas. They drove an hour one way and another hour back to pick us up in Washington DC. Then from there, made everything so easy. We could trust them in every step of the process which is huge for non-local buyers. We love our van. Thank you for helping to set us up with the right one.
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April 2021 by Doug Clemons
My daughter went here to finance her first car. She was treated with respect and the terms were fair for her situation. The staff was friendly and very helpful. The quality of the car was fantastic. It was clean and well serviced. Lener and Marjorie are excellent to work with.
