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April 2024 by Jackpot Myers
We went to go get some shoes and they did not have any sizes of shoes so we had to order them so then the lady at the front desk said that it is very quick delivery and it will be at our house the very next day and it just said on the website that it will arrive in 2 weeks and the experience at the store was not good at all.
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February 2024 by John Kulick
Asked employees 30 minutes ago for a shoe they scanned and said they had to find out they didn't. Will not be back to this garbage store
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February 2024 by Lex
Very unprofessional. Cursing and talking about other employees and managers in front of customers. It’s embarrassing walking into this store.
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December 2023 by Marlyn Rivera
Want to give Kai a shout out for his help today and being patient with us. He provided great customer service! Keep up the great work.
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December 2023 by Ayla Mendez
This happened today 11/30/23. I didn't buy anything but as soon as I went in I was greeted by a man who was very pleasant. As I looked around at shoes and heard a female worker complaining about something and very loudly dropped the F bomb. Her co-workers (3 others), who noticed I was with my 2 year old and that there were other customers looking at her, gently and comically reminded her that that wasn't using " customer friendly language. " she grumbled something and then stated J**** Christ I feel like I'm working with children!" Then I chose to leave the store. I'm not saying that people can't have fun or be silly at work but have the decency to know that you're still actually working.
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December 2023 by Gisella Espinoza
Had a great shopping experience today, I needed help with an exchange and Roland was able to assist me. He was well mannered, professional, kind when helping me. He knew what he was doing and managed well what I was asking for. I believe he is a great asset to this company.
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November 2023 by josie cc
I went on ocrober 113th. They told me they don't sell men's size 7 but the last time I went they were out of that size for a shoe I wanted so they offered me a different men's 7 similar shoe. When I said okay that's fine the employee finished it off by saying you should just shop in the kids section it'll be cheaper anyways. So I feel lied to and insulted. THANKS JD'S
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November 2023 by Life with LIV
They are really helpful, I go In there a lot to buy shoes. They always help my mom & me with questions we have about the app & making sure we get the correct sizes .Thank you !
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September 2023 by Brandi Baker
Worst customer service. Literally 8 employees standing at the desk doing nothing they don't even acknowledge you. My son asked if he could try on the clothes & one of the he/she's goes he better be buying them if he's trying them on. Took everything in me not to snatch his wig off. These people have had no customer service training in life. Then when paying the same he/she goes what yo email I was like ew disgusting didn't even want to give that info. While we're still in the process of paying the same cashier is cursing at another he/she I felt like it was some bad dream. Get me tf out of here.
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September 2023 by Sabrina Lameda
I had a good experience buying from JD Sports, the sales associate Laura was very helpful and friendly and really helped me out on which shoes would look best on me!!!!
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August 2023 by Monica Puller
If I could give this store a negative star I would! We had an associate ask us what size we needed told them..no shoe.. another associate ask… still no shoe…first guy ask again and go back.. still no shoe. Stood in line for 15min waiting for a size 10 shoe THEY MISSED PLACED! Where they do that at??? Ya need to get it together Bc this store is trash! We go to footlocker a few stores down and see multiple ppl there that was at JD trying to get shoes why?? Bc JD has the worst service all around! They need a knowledgeable manager and associates!
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July 2023 by Antoinette Grant
I ordered off Finish Line website and “UNFORTUNATELY” this store was responsible for mailing me my online order. They sent me “one shoe” in the box. They didn’t even have the decency to check to make sure both shoes were in the box before sending them out. Just lazy! Then when I called them to see if they could send the other shoe, they tried to say I had the wrong store. Lies! Finish Line customer service confirmed twice that it was “this store” #1181 that mailed me the one shoe. Now I have to be inconvenienced and send back through UPS. Just a mess.
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July 2023 by Chiefcaden 16
Lazy rude employees Latino guy just stared at me and said he wasn’t gonna check me out cause he wasn’t on register when he was t doing anything at all just sitting there and they pressured me in to rating a 10/10 at the store terrible service all employees were rude there were 3 in the morning shift and they were absolutely horrible I seen they were laughing at customers and acting like 5 year olds replace these with real employees
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April 2023 by net cort
I am so impressed by the customer service I received from Destiny. She was so incredibly helpful in finding me the shoe that I was looking for. She was patient and friendly. I am so super excited to receive my shoes and thanks to Destiny I can now!
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February 2023 by Latonya Williams
When I first walked in no one greeted us and there was easily 4-5 employees standing in a huddle talking. Finally after getting help, I asked for a shoe which they had but it was the last pair in my size and was the display shoe. I personally do not buy display shoes and after catching them slipping it into the box because they didn’t tell me I declined to buy. The employee asked “why” quite rudely. I told her and she went to the back where I could hear her and other employees talking about me because they were right by the door. Another employee comes out and ask “why you don’t want the shoe?” I tell him. He goes to the back and tells the guy who originally pulled them and he comes out with an even nastier attitude, rolls his eyes and says “so you not gone get the shoes?” I said “no and they told you that before you came out here!” I then asked for another shoe and they never came back with it.Attitudes poor, customer service poor and every employee I encountered was rude. I went to DTLR, had excellent customer service and made my purchase there.
