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March 2024 by Brandon Leake
Katja was very informative and an absolute pleasure. This is my first time renting a unit and totally ignorant to the process. She made it painless and easy to understand. Thank you very much.
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March 2024 by Anibal Lopez
Great service. The staff is very friendly. All my questions were answered.
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March 2024 by Donna Leake
I complaint on the facility itself in regards to cleanliness/service. What I am incredibly disgusted with is that 3 months in they increased the rate. And not just a small increase either. It doubled. 56$ and month to 112$ for 5x10. I live on a very tight fixed income due to a physical disability (bone disease) and having to find help to load n move to another facility isn’t easy. If you’re looking for long term rental I’d advise not using this company.
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March 2024 by Whitney Coffee
Wonderful storage facility! Extremely clean and safe. The staff is amazing and always helpful! Highly recommend!!!
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March 2024 by Magnolia Martin
Veronica was incredible. I would give this place and her 10 stars if I could. Super easy, fast, everything well explained. Plus, I can just drive right up to the storage unit and not mess with any elevators or anything like that. Highly recommend!
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March 2024 by Tracy
The registration process was seamless.
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March 2024 by Sue Brown
I have nothing but great things to say about Extra Space Storage. The employees are professional, kind, caring and always greet you with respect. You are blessed to have these excellent employees.
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March 2024 by Destiny Lewis
The process for me getting a unit was very easy, I paid online went into the store and Veronica was very sweet and friendly. She help me set up my gate code with no issue.
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March 2024 by Sparky Edwards
Great service and great location. Always easy to access and conduct business. The ladies that work there are always so helpful and kind. Highly recommend this location for storage.
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March 2024 by Mike McSally
Online and in person experience was excellent.
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March 2024 by Jermaine Sorrell
Easy, quick, and pleasant experience. I was able to compare multiple units and Veronica was super friendly and knowledgeable.
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March 2024 by Laurie
Super nice and helpful staff! The Bluetooth capabilities are easy too! Thank you.
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March 2024 by Dave Taylor
In 20+ years of utilizing storage facilities, the experience with Extra Space Storage was the most convenient, cost effective, and easy to set up and close out. I started the experience one year ago sitting in the parking lot of the Extra Space Facility to check price. The online system easily guided me to the right size storage space, price and insurance in four simple steps. I paid online and was provided an electronic access code to enter the secure storage facility and assigned my actual storage facility location. I never went inside the office to meet the customer service personnel who were present if needed. The email confirmation instructions noted I could use my own lock, so presto, I headed to my assigned storage facility which was clean and ready for unloading. I received email and text messages monthly confirming receipt of payment from autodebit, and I accessed the storage facility at anytime using my assigned secure gate entry code. Today, for the first time, I actually entered the customer service center to close out the account with friendly, professional staff. I highly recommend Extra Space in Fredericksburg, Va.
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January 2024 by Lia Banks
Veronica was super helpful and prompt. I love the fact that she was suggesting things for me that would be beneficial with my unit. She's definitely very patient as well.
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December 2023 by Susan Atkinson
These guys are awesome and very reasonable with their rates. Customer service is awesome. Katya (I probably spelled her name wrong) took great care of my account. Kudos to these guys for great service!
