-
January 2024 by Susie Click
Everyone was so friendly and helpful. They took care of getting the part for our car offered us a ride back to our home. Call us when the car was ready. Very nice people to work with. We thank them for all all their help.
-
January 2024 by Steve Colliflower
Obtained an estimate from this shop because they write estimates for the responsible Insurance Co, I'm familiar with this shop & their great reputation,. The estimate seemed spot on & if additional work was required the shop deals directly with the ins. co. Additional work was required, approved and all ended well. My vehicle is 16 years old & I could not be more satisfied with the repair, and in particular the paint match. Really impressive. Also, shop repaired a bumper end cap in lieu of replacing that part because it was no longer available. Outstanding job! Looks new. Another part of the exhaust was not available so the shop sublet that exhaust job to Midas to build exhaust as needed. Auto In the shop longer than expected but was able to work around the delay. I highly recommend this auto body repairfacility.
-
January 2024 by James Morris
I don't even know what the work will look like, but this review is about my experience. It suck I have been waiting over a month for my car that they told me 7 days. They gave me 4 different dates of expected completion date when all of them pass the say they are waiting on a part. I asked if you were waiting on a part, so why give all of the false days? They don't act as if folks need their car. Insurance stopped paying for the rental weeks ago. Then I paid for 2 weeks, but when they said that they could no longer give me the insurance rate, I turned it in
-
January 2024 by Maceo Mathis
Great experience, all the employees were amazing, my adjuster kept me abreast every step of the process. Final inspection was great, the boss came out an asked if I please with their work and if I found any problems just bring it back. Great to know they stand behind their work.
-
December 2023 by Xay C.
went there and back a total of 6 times to fix a screeching noise my tire made after being "repaired" by these people. they never fixed it i have to pay for this out of pocket now because its gotten worse. they also left A HOLE CUT IN MY RAIN GUARD so that water can get into all of the electrical wires behind it. If i experience any electrical problems resulting from their stupidity i WILL be filing a lawsuit and demand compensation for all out of pocket expenses and all of the wasted time. Would not recommend to anyone who needs repair work you've got a better chance getting it done yourself.
-
November 2023 by Sue Rauch
Downtown Garage did an excellent job repairing the bumper issues with my Toyota Prius. The paint on the repairs was a perfect match to the existing color on the car.
-
November 2023 by Barry Watkins
The work was good and the staff was nice, but they could have done better to keep me informed of the progress of my vehicle. Also, it would have been nice to be informed that there was a 3.5 percent charge added on for paying with a debit or credit card.Services: Painting
-
October 2023 by Haley Kennedy
We have always used Downtown garage and it’s always great. The only issue I had was this last time there wasn’t much communication and what I had to do was call for updates and it took much longer than estimated. But the work done was perfect. I just like being transparent with work being done in any job.Services: Painting
-
October 2023 by Garrett Denison
Excellent work! Professional. Anytime you call during business hours, someone will be there to talk to. No answering machines! Highly recommend. I hope I never have to use them again, but if I do get in a fender bender (or worse), Downtown Garage & Auto Body is my only choice!
-
October 2023 by Daniel Foote
I was sent to Downtown Garage by the dealership because of a paint issue with my truck. Gary went above and beyond and the work done was exceptional!The staff and customer service at Downtown Garage is top notch!! Highest recommendation!
-
October 2023 by Kelly Maynor
My car is 17yrs old- they did a wonderful job with matching paint and did a wonderful job on the bumper - fixing it from beating rear ended. The bumper looks brand new. This car means a lot to me so I am so happy to have it back.Services: Painting
-
October 2023 by Candi Stewart
Besides taking a long time to get the car in, this was a great experience. I figure that having to wait a long time means they are busy, which intimates that they are good at what they do. Car was beautiful when we picked her up!Services: Painting
-
September 2023 by Leonard Hatchel
The people there were fantastic. Everyone that I talked to by phone or in person was very professional and and helpful. Desirea was EXCEPTIONAL. I would highly recommend Downtown Garage and Autobody. If I need work done again I will not think twice about taking my vehicle to them.Services: Painting
-
September 2023 by Patricia Carter-Feindt
Downtown Garage & Auto Body is “hands down” the best in our region. They provide excellent service & attention to detail for all car issues. I recommend them highly.Service: Body & Trim
-
September 2023 by Faye Patten
This is the second time I have used Downtown Garage and both times my car looks new. The people are great and they met all of my expectations. I’m glad there is a body shop around Fredericksburg that you can rely on. Great job!!!!Services: Painting
