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November 2023 by Luca Brasi
They were fast, professional , and VERY accommodating! I was Offered lots food and snacks while I was waiting and the use of their shuttle car free of charge so I could get where I needed to get while they were working on my vehicle. And their prices are on par or even a little cheaper than the average shop around here I looked at. I’ll be going back when it’s time to again!Services: Tires
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October 2023 by Caroline Durden
J.. at the front desk was really nice. She texted me with notable concerns and when my car was done. When I asked if recommendations needed to be done immediately she didn't try to sell me that it does. She politely explained the issues and then provided options that empowered me to make a decision. They have military discounts which saved me 37-47 dollars that brought the cost from 600 to the 500s..(repair axel) which was high but fixable. I appreciated her advice and excellent customer service.
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October 2023 by Sarah Blalock
They're a bit unprofessional, took 4 yr old vehicle for emissions test. They did not advise it failed just had us pay and handed the paper work. In reading it there were some estimate of different costs, in reviewing that's how i discovered it failed. Had a failure code listed. Managed to Google it in less than a minute for full description of issue. Called them to schedule an appointment after discovering the information on the invoice. My gut feeling was something was off since they didn't say it failed and all of a sudden my engine light was on. Thankfully I didn't feed into their description of needing to find out the problem, canceled the appointment. Took it to the dealership instead for a completely free repair. They were going to charge me for a service that the manufacturer had a recall on and covered at 100%, would've paid them to fix as well. Saved me the $220 they wanted to charge to "deep dive the code" not to mention who knows how much the repair itself. Will not be using in the future.Service: Auto emissions testing
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October 2023 by Christie Johns
Doc Auto is amazing!! I stopped by today for my state inspection though it was rejected, they gave me a very thorough list of what needed to be done to pass, and even a few suggestions separate from the inspection. Wendy at the front desk was very kind and helpful. I will definitely be back! ?Service: Vehicle Inspection
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October 2023 by Stephanie Subedi
They fixed another mechanics mistake. It was costly, but my car is doing well. Thank you so much. The best customer service Ive have had in along time.
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October 2023 by James D.
Don't just don't listen to these people ran by a scam artist never ever if you need a job look other places you will not fit in here
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October 2023 by Mike W.
Stay away. It's the best thing I can say. Carmax had my daughter take her car there for warranty work since they were booked up. Took it in for a misfire. Over three weeks later we got it back then it was low on coolant. They fixed that with a new stand pipe. Forgot to reinstall the windshield wipers. The car overheated on a longer drive after the repair and ruined the engine. Carmax ended up getting involved and towed the car to their location to install a new engine. My daughter hasn't been able to drive her car in roughly 4 months now.
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September 2023 by Joanne Newberry
Very friendly and fast service. Love their energy and thoroughness. Super convenient and flexible. Was taking my car to a place closer to home but now willing to drive to such an awesome business.
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September 2023 by Dylan Welch
Worst place to get state inspections done. The inspectors will pick your car apart. I went there and my vehicle failed so I fixed everything they told me was wrong, even went and got my vehicle alignment done at a Firestone because I changed the suspension that they failed. I then went back and they failed it again, because my wheels had a slight camber.Service: Vehicle Inspection
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August 2023 by Monique James
Very dis-honest and unethical. They replaced my brakes less than a year ago.Having major issues due to them putting brakes on wrong. Took it back and they charged me $224 for just accessing my vehicle and told me it was $3200 to fix it due to all the damage.Service: Brakes
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June 2023 by K M
Chris and Jessica at the front office are wonderful to deal with. I know with confidence the work I had done there was done correctly and in the time they quoted me. I will definitely continue to bring my vehicles there.
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June 2023 by Ashlei Owens
The team was very courteous and able to get my inspection done in record time. I appreciated the convenience and times for pickup.
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June 2023 by Harley B.
Took my car in for service. Wife care needed moter for drivers' side running and power steering. board 3800, do yourself a solid, take it to a dealership.
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April 2023 by Aaliyah Cannedy
I needed transmission work and brought my car here. The reviews gave me a sense of security and I thought this was going to be a great place to get work done. No. PRICES FOR SERVICES AT THE BOTTOM.I requested for an appointment over the phone. The man took my name and number and said alright. I dropped my vehicle off and it took them 2 days to look at my vehicle. Requesting an appointment is pointless.They were great with communication. They made sure to call every time any work needed to get done.Now, here comes the biggest side-eye. Cost. I was quoted 12,000 for what I thought was just transmission work. As I'm looking over my paper work, I realized that the transmission work was actually 8,514 not 12,000. They tacked on extra work I never requested.The services they added on wereBrake pads and rotors - 1,172Transaxle assembly - 8,514 (what I asked for)Pinpoint inspection for ABS light 221Shock/strut assembly 1,923.The service advisor or whoever failed to disclose this. He was going to charge me for services I didn't ask for or was known about. Very Shady!I payed 836.41 for a battery and labor and no work to my transmission.
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April 2023 by Grace Corriveau
Called the day of and got an inspection. Very professional and was done quickly. The receptionist Stephanie was really friendly. I will definitely be going back here for any car problems I have!