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November 2023 by ASecretToEvery1
Quick and thorough work. Went in due to a punctured tire was in and out in under 35 minutes. Let us know we should replace our other tires soon, but not pushy on the subject. Definitely recommend!
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November 2023 by Will Rincan
All I can say is WOW. This was my second experience at this specific Discount Tire and it’s very rare when the service gets better! Every single team member including the manager was super knowledgeable and helpful. They took their time with each customer and made sure to let the folks waiting that they would be right with them. They explained why they recommended the specific tires they did and even made sure to be cognizant of the budget.
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November 2023 by Khaniya Newman
Costumer service was expectational. Job was done quickly & efficiently & I watched the whole process of my car getting done. would recommend ordering your rims & scheduling your appointment online for faster service. Definitely recommend to anyone & would go back for another service myself in the future.
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November 2023 by Jesse Wagner
What a wonderful experience! I called to see if they had a size of tire in stock which is unique and as expected they did not (nobody does so not surprising) but instead of just saying we do t have it, other options were listed and I ended up with better then I originally expected tires. I had the pleasure of working with John T. Every team member was working and helping each other and quite a lot of laughter and joking around between all of them but still so much work. If I was looking for a job, this is a location I would want to be. 5 tires mounted, balanced, and installed in less than an hour. I will certainly return here for any service need they can provide. John is a wonderful Manager supporting a phenomenal team of employees. Well done all around!!!
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November 2023 by Scott L.
Very helpful, knowledgeable & friendly staff. Talked through options for my vehicle, provided suggestions & even provided feedback on potential issues for a suggested tire size to make aware of body rub etc. Typically a Costco tire person due to the warranty & locations to get service but Discount had the tires I wanted & an equal warranty option with an upgrade option for even better coverage. The only downside is they don't have nitrogen fill but you still get the lifetime balance, rotation & inflation at any of their stores in over 30 states. Definitely recommend & they will get my business.
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November 2023 by Dragos Bica
Most people will rather post about their negative experiences and not take the time to rate the good ones. In these times of declining customer service quality, Discount Tire of Fredericksburg shines. I have always had a great experience at various Discount Tire stores all over the country, and I think it's fair to say all of them were great.Thank you for bringing a store to NOVA! Looking forward to having ones closer than an hour away from me.
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October 2023 by Steve E.
Discount Tire Fredericksburg is outstanding. For years I bought all my tires at Costco. They had the best prices by far on my special order, low-profile tires so it was worth the first come, first serve installation. That's no longer the case. Discount was cheaper, had my tires in-stock, and was able to install (by appointment) same day. Since that first time purchase I have also come to appreciate the excellent sales and service staff at DT. I also take advantage of free tire rotation which is free and convenient. Glad I found these guys. You will be too.
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October 2023 by Cassie V.
Wow amazing customer service ! I got a screw stuck in my tire I called around town looking for prices to get it fixed. The young man that took my call was super nice (sorry forgot your name) so I decided to drive over and have them look at the tire to see if it could be fixed. Pulled in with the tire almost completely flat, John at the service counter has Uber customer service skills! They fixed my puncture and he fixed my wiper blade and charged me nothing! I of course took a quote for new tires as I will need them soon and fully will return to discount tires to purchase them. What I loved about this place they didn't push you to buy tires or wipers or unnecessary stuff. It was simply when you decide it's time to buy new tires we hope you come back to us! That itself was like taking a breath of fresh air ! I actually told a few friends about this place hope they get some extra business from them. Great job keep up the amazing customer service and amazing work !
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October 2023 by Doug F.
Discount Tires - Fredericksburg VA is freaking AWESOME! Customer Service is off the charts! I arrived an hour early for my appointment - and was met at my car by John, who was fully tracking my online purchase/order/appointment! I'm less than an hour I was done with a Service Manager handing my keys, receipt, and warranty, HIGHLY RECOMMENDED! Easy to purchase and schedule online!
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September 2023 by Daniel Lopez
My first experience with this tire shot chain was in Richmond. Now the company I work for sends all tire business here. From the first visit to the last it has always been a pleasant experience. On occasion you will have a wait but will have the option to come back later. They go above and beyond what other tire services in the area offer.
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September 2023 by The Yota Duo
I usually don’t take the time to write reviews for any establishments but I felt the need to write one for Discount tire. I came in at this location on the last hour and I was immediately greeted by Tristan. He was prompt and willing to take my vehicle in to get serviced, despite being the last hour of their day. They got me in and out within 25 minutes , which exceeded my expectations. I highly recommend these guys and if you get the chance, ask for Tristan.
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September 2023 by The American Taco
Walked up Tristan greeted me outside at my car was nothing but helpful and activity trying to help me . Walked inside was greeted by John t and their customer service was spot on smiles great energy being someone who works with the general public seeing other brands who put customers first is truly beautiful I legit came in for a patch I’m now getting 4 tires and when I say they have my byyyyyy far the best deal on tires I’ve ever gotten I’ve been coming to discount tires for 6 years straight I don’t think I’ll go anywhere else thank you John and Tristan made my day 100% x better
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September 2023 by Erik Oviedo
Great speedy service and staff was extremely nice and welcoming (I was helped out my Erik & Jacob). Answered all my questions - there is a reason why I drive in from DC to come and have my tires serviced here. Once again, Erik with the great and customer service was on point! Jacob (technician) also helped me with some impromptu question and we very hospitable as well. Much appreciated.
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September 2023 by Michael C.
First and foremost, this specific (Fredericksburg) shop has to be the cleanest and most professional tire store in the business!While on travel, Discount Tire came to the rescue when we had an unexpected blow-out. They ordered exactly what I wanted, at a very reasonable price, and professionally installed all four tires flawlessly. Our perceived and the actual value were in harmony. Note worthy: They even allowed us to store our car while we continued travel in our other vehicle!From start to finish, Jacob (front of house and technician) and John (Assistant Manager), provided top-shelf service without missing stride.(They even offered to rotate my blinker fluid! )Overall we had an awesome experience and will not hesitate to return for future vehicle needs. Thanks guys, thanks Discount Tire of Fredericksburg!!
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August 2023 by Matthew Bunton
So, I will make this short. This crew at the Fredericksburg location is nothing more than amazing. They did make a mistake and they were nothing but professional and more than willing to make it right plus more. I will not go in details, but it takes a lot for me to write a review about something negative or positive of a store. However, I will call out the main personnel that made my experience great. Eric, Tristan, Travis and Anthony. Due to their customer service will never go to another tire store while I live in the NOVA area.
