CVS, a popular pharmacy chain, has received mixed reviews from customers in the Fredericksburg, VA area. Many praise the exceptional customer service, particularly from employees like Katherine who goes above and beyond to assist customers, even providing lessons on coupon saving and computer technology. Customers highlight the caring and understanding nature of the staff, including Lasheria, Sam, and the friendly drive-thru attendant. However, some customers note that the facility itself is not well-kept and clean. Despite this, the CVS location is praised for its convenience, being open 24 hours for those late-night emergencies. Pharmacist Stephen Ye also receives high praise for his skilled and gentle administration of the flu vaccine, leaving customers impressed with his professionalism and kindness. Overall, the CVS in Fredericksburg, VA seems to provide a mixed experience, with outstanding customer service from certain employees balanced against the cleanliness and maintenance of the facility. Customers appreciate the convenience and accessibility, especially for late-night needs, and the exceptional care provided by dedicated staff members.
While the pharmacy in the back is amazing employees at the front can't be bothered to ring customers up because they are too busy chit chatting with their friends completely ignoring customers waiting to be rung up. They then get an attitude when you go to self service because they won't bother to do their job.
May 2024
Items rung up incorrectly, employee refused to help- wouldn't even acknowledge my presence. Check out lines inside and drive through, long and painfully slow.
January 2024
This location doesn’t greet you and follows black customers around the store.
