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August 2023 by Jon S.
This store needs to work with their personal on moving people through the check out lines. I had to wait for my cart of items purchased so that the checker (helper) could chat with another worker in a check lane. When I finally received the cart the individual did not apologize for the wait he just gave me some sarcastic comment making it sound like it was my fault.I would suggest your train your personal on the using some business sense as this is not a bar with a lot of chit chat.
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July 2023 by Laura S.
Now that we live in a rural area, it's quite an excursion to go to a Costco! We're smack in the middle of the Costcos in Fredericksburg, Glen Allen, and Charlottesville, with each being about an hour from our house. So, we emptied out the back of the car, put in some coolers and ice packs, and headed to the Fredericksburg store.We found our old favorites -- Cape Cod Chicken salad; Mexican cheese. Some new things that we wanted to try -- Olive Garden salad dressing: hemp hearts. Nice fresh fruits and veggies -- red grapes, banana. And, some good sales -- chicken thighs ($6 off) and Tide Oxipods ($5.40 off). Check-out was relatively smooth; they always seem to be busy!But, the real measure of success? All of our refrigerated items fit into our coolers, and the rest fit in the car!
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June 2023 by Vidal Rojas
Prices are great on tires but the customer service is almost non-existing. Brought my vehicle in for a repair and the technicians acted like they were doing me a favor. Not the first time this happens but I figure one off. Their knowledge on tires brands is limited and ability to articulate why I need four new tires when I have more than 1/2 of life remaining is surprising. Overheard them talking about other customers and how it’s the customers fault why there is a long wait for tires services. Underpaid and overworked? Not sure but I hope they get more help and better support. Great prices on tires that’s all I can say about Costco Tires.
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June 2023 by Todd H.
The cafe here is a joke. 4 minutes to get a hotdog and soda. There was a woman in line ahead of me who waited at least 10 minutes for them to hand her a cup. That was her whole order, a soda, 10+ minutes. I hope she didn't want the lemonade because it was fizzy like a soda and didn't taste much like lemonade. I asked for onions, they didn't have any. Not "I'm sorry, we are out." Just "we don't have any." The pump condiment machine did have mustard, it was out of relish and nearly out of ketchup. Flies in the dining area.
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October 2022 by Tim Fisher
Excellent service. Poor customer service. I had my tires rotated a week ago. At COSTCOs recommendation, I ordered two new tires. I waited a week for them to arrive. Once the two new tires were installed, I had a recommendation to have the other two tires replaced soon. When I asked how soon, I was told to ask the person who wrote the comment. When I talked to the person who wrote the comment, he told me they should be replaced now because it was close to the wear bar on the tire. I am upset because of the changes in recommendations with less than a 200 additional miles and only one week in time. The supervisor explained to me that the recommendations were from individuals. I explained to the supervisor that I expected to receive COSTCOs recommendations, not "Bob or Tom's" recommendation. The supervisor then told me to have a nice day, turned his back on me, and walked away. I asked to talk to a manager. A store manager came over and talked to me and asked me to submit a written review through the in store comment box. The store comment box was out of comment forms. A clerk nearby said the forms have been missing for several weeks. When I finally submitted my comment in the box, I looked inside and saw it appeared to be full of garbage. The manager apologized and said they would clean it out without throwing away my comment. I requested the tire center manager call me back. I look forward to the Tire Center Manager contacting me soon.Unhappy CustomerTim Fisher
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September 2022 by Lisa p
Sooooo rude at customer service in the tire shop when I had a unexpected flat tire after shopping. Not helpful. Since the tire wasn't purchased from them it wasn't "one of their tires" as he called it they didn't want to help. I would put a zero if I could.
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July 2022 by Robert T.
As long as you don't mind buying higher quality products in larger sized packages, you'll absolutely love Costco. I look forward to receiving Costco's monthly member's savings booklet every month. The store's prices are already great and when something goes on sale, you know that you're getting a really good price. In shopping at Costco for about ten years now, I've rarely had a problem with the quality of their products. Their products always outperform the products at BJs and Sam's Club. Before the pandemic, when Costco offered lots of free samples, you could literally walk around and have a meal while you shopped but those days are long over. Oh, and I forgot to mention, talk about a return policy, Costco has to have one of the most generous ones. You just can't go wrong shopping with them. In fact, the policy is so good that you'll be more tempted to try new products because you know that they've got your back. Now to what I really wanted to write: I can see that Costco employees are always working really hard, doing their best under very stressful conditions. I'm always amazed how helpful and courteous they are even when they're surrounded by, well, you know what I mean. They, like the hardworking employees at Walmart and other retail stores, are my heroes and I salute and thank every one of you for everything that you do.
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July 2022 by Brain Ales
Needed a tire repaired for a nail in the tread. Showed up at 10 AM to try and get in early. Found out they only allow appointments. Thought I was lucky to get an appointment at 3 PM the same day so I waited around until it was time for the appointment. When I dropped the car off and told them what kind of car it was two of them started debating whether the car had noise reduction tires and one said "I'm not messing with a noise reduction tire." They charged me a $10.99 fee (apparently non-refundable) and told me it would take a couple hours because they only had 2 people. So I waited around again for an hour just for them to tell me they "couldn't" work on the tire due to the noise reduction foam. They said it was because the adhesive for the foam interfered with the adhesive for the plug and said they did it once before, it didn't work and they were told to never do it again (nevermind the guy said he "wouldn't" do it earlier). On top of that, they said they didn't have ANY new tires in the size I needed. Basically a whole day wasted and despite me providing the make and model when I made the appointment no one looked and thought to contact me earlier to not waste my day.
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July 2022 by Brian Sale
Needed a tire repaired for a nail in the tread. Showed up at 10 AM to try and get in early. Found out they only allow appointments. Thought I was lucky to get an appointment at 3 PM the same day so I waited around until it was time for the appointment. When I dropped the car off and told them what kind of car it was two of them started debating whether the car had noise reduction tires and one said "I'm not messing with a noise reduction tire." They charged me a $10.99 fee (apparently non-refundable) and told me it would take a couple hours because they only had 2 people. So I waited around again for an hour just for them to tell me they "couldn't" work on the tire due to the noise reduction foam. They said it was because the adhesive for the foam interfered with the adhesive for the plug and said they did it once before, it didn't work and they were told to never do it again (nevermind the guy said he "wouldn't" do it earlier). On top of that, they said they didn't have ANY new tires in the size I needed. Basically a whole day wasted and despite me providing the make and model when I made the appointment no one looked and thought to contact me earlier to not waste my day.
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July 2022 by Disney Love Central
excellent store , customer service very friendly and knowledgeable.
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July 2022 by Brain A.
This is for the Tire Center at this location. Needed a tire repaired for a nail in the tread. Showed up at 10 AM to try and get in early. Found out they only allow appointments. Thought I was lucky to get an appointment at 3 PM the same day so I waited around until it was time for the appointment. When I dropped the car off and told them what kind of car it was two of them started debating whether the car had noise reduction tires and one said "I'm not messing with a noise reduction tire." They charged me a $10.99 fee (apparently non-refundable) and told me it would take a couple hours because they only had 2 people. So I waited around again for an hour just for them to tell me they "couldn't" work on the tire due to the noise reduction foam. They said it was because the adhesive for the foam interfered with the adhesive for the plug and said they did it once before, it didn't work and they were told to never do it again (nevermind the guy said he "wouldn't" do it earlier). On top of that, they said they didn't have ANY new tires in the size I needed. Basically a whole day wasted and despite me providing the make and model when I made the appointment no one looked and thought to contact me earlier to not waste my day.
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June 2022 by Jamison Walker
Today was one of those “one thing after another” days. Without going into detail, Nathan breedin and Elizabeth Boston went above and beyond to assist me today. Very thankful for their great customer service.
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May 2022 by Walt R.
Always good quality, pricing and the service is exceptionally good. Their return policy is why I choose to shop there for big ticket items,,, only had to return 3 things in over 20 years... Best value/service for the vehicle tires and batteries. Can't beat their prices on liquor/beer/beverages compared with name brand stores. Gotta love their hotdog and soda!
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May 2022 by Antonio M.
Walking out of Costco a few days ago, I had just a few items, the lady checking my receipt insisted on touching all of the contents in basket, I asked could You please wear a glove if you insist on touching everything, she said "I don't need to wear anything , just get out of here , shut up and go!" I am 45 years old so believe me when I tell you I couldn't believe what I heard. I mentioned it to one manager and she said oh no not her she would never say that, even though it was in front of my wife and kids and brother as well. Finally asked to speak to the warehouse manger and he said he would talk to her. So who knows if he even did. And like somebody else said on here, she won't check everyone's receipt and items.
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April 2022 by Ashley Bennett
Costco has so many things that I use and I love that it all can come in bulk so your only buying things once