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July 2024 by James Staton
I LOVE this store. I personally think I like it better than Home Goods. They have everything for your home you could possibly want or need! If you've never visited them GO.
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July 2024 by christine Nerney
I love this store; however, the manager, Gavin, is quite rude. I have shopped here frequently and last week I purchased pots which I thought were 50% off, but I had misread the signs and so they were actually full price. After I had paid, I looked at my receipt and then told Gavin, who rung me up, that I don’t think the pots came up with the discount. I was very polite and just asking.
Gavin very quickly and curtly began explaining that it’s on the sign, that only certain pots were on sale, and he rushed over to grab a sign and set it squarely in front of me, pointing out the words and volunteering that other customers were not confused by this and it’s right there on the sign. He would not allow me to respond and just spoke over me again and again repeating that, other customers were not confused by this. He responded as if I had been rude or demanded something . Normally, I would respond with , “Oh, my mistake, I’m sorry, thank you!” But Bewildered as to why I was jumped all over for just asking, I felt annoyed and even upset and just left. Once out, I called back and Gavin answered the phone. I told him that I’ve worked in customer service and it’s not necessary to be upset when a customer inquires about something and that he immediately puts people on the defense when he gets defensive and angry himself. Again he was rude but even more so, telling me I should call the corporate office if I want to complain. No level of calmness or rational talk would set him at ease. This store has lovely things at good prices but if you have a problem with an item you may get a slap in the face just for asking about it.
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July 2024 by Anthony Hetzel
Nice store with many home improvement projects furniture landscaping and flowers
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July 2024 by Nancy Shelton
Great experience with this At Home team! Drove 2 hours to pick up a specialty item and the team and manager could not be any more helpful! Great selection of items. The store was organized and clean!
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July 2024 by Tawnya Lyons
Everyone was really nice and helpful. Halloween in June is so awesome.
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July 2024 by Joyce G
Even Customers were nice! Had great assistance getting a price scan, but at check out the
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July 2024 by Dora Alvarez
Good verity of home decorating.
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June 2024 by Anna Marie Torre Wright
Vast wasteland of mostly stuff you either don't need or don't want, much of which is over-priced.
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May 2024 by Randal Whitehead
Great selection, clean store and friendly, helpful employees.
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May 2024 by Patricia Jones
Love this store.
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April 2024 by michele watkins
I love this store! The employees are helpful, and there's a plethora of home goods! I will be returning ?
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April 2024 by Edith Roberts
Lots of nice things in there and a lot of things on clearance. Will be returning again soon
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April 2024 by Gerry Calavetinos
From my first purchase in the store to my second purchase online and finally the delivery of my merchandise everything was perfect. We are very happy with our purchases. The delivery driver was pleasant and efficient. Thank you.
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February 2024 by Gregory B
If you are a veteran or spouse of a veteran don't shop here ever. They don't honor what the previous policy was and just changed it without even saying "that because you were unaware of the change we will honor it this time but we can't do it again" That's how a good manager with proper training in customer service would have done so. However Beth the "store director" obviously doesn't have proper training. She should 100 % not be in that position. She needs to be fired or demoted. She is absolutely awful and accused me of altering my husband's veteran ID. How insulting and rude!! I had all the proof I was his spouse. I have access to my ID account to show her his military status. Our name es address everything all matches. She declined my military discount on over $400 worth of merchandise. I spend thousands of dollars in At Home stores each year (I usually shop up north not fredericksburg and im glad for that as if I had come accross Beth in the past I would have stopped shopping there stores a long time ago) Beth is the most disgraceful manager. Beth you need to learn how to treat people!! Your stores and parking lots are always empty. It appears all of your stores in VA anyway are hurting for business and to treat a good customer this way needs to be addressed by upper management and the At home Corporate office who I will be emailing. Beth you're behavior was disgusting. You need to find a job that doesn't require customer service skills cause you have none. Nice to know that this is how At Home treats there service members and there family's. There are definitely better places to shop for us. I won't be back and will be telling my friends and family to do the same. Shop Homegoods better prices and merchandise. At home is overpriced as well. Did I mention this store is dirty and disorganized as well. The other a stores (Dale City, Manassas, Chantilly) are organized and clean. Overall Beth you need to do better, get fired, or find a new line of work cause this isn't for you.
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February 2024 by Josh White
You can find some pretty good deals here. Huge store, so there's ample variety for you to choose from. You can likely find what you're looking for here.
