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January 2024 by Hurley Bogardus
Good experience. The technician asked for me to arrive a little early and I was able to. She called me back to the office within 5 minutes of arriving. She issued the equipment quickly and completed the paperwork efficiently. Very pleased with the service.Subsequently, the central supply technician provided quick service by phone.
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December 2022 by Jennifer's Saul
I have been waiting on a call from this office, and have called multiple times and leaving messages, NO RESPONSE. Closed on Mondays and only open T-F 8:30-5pm. This is medical equipment that people need and should not have to chase after.
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December 2022 by Carolina Prudom
The oxygen concentrator I depend on has failed and after repeated calls I cannot get them to call back. It's a good thing I have cylinders but the situation is not good
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November 2022 by David Clark
Zero stars - is the company still in business. Been calling the place in Fredericksburg for 2 days. No one answers the phones at ANY extension! Not sure I wan them servicing my prescription with that level of customer care. No indication of their hours on the site or the phone service.
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November 2022 by Ellie Blackburn
Customer service for callbacks are horrible. After a week of calling them (three times) to schedule an appointment...still no return call.
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November 2022 by Bernard Craft
I have had an awe full time with this company. My doctor faxed in an prescription to them on December 20th, and I also hand delivered the prescription to their office twice. My doctor stated I was critical in need for this machine and after a month when they called my wife about her script, she got them to find mine and got me an appointment also. When showing up for the appointment the technician apologized and stated the the company hadn’t gave him what he needed. He had been trying for the last two days to get it. However I took off work for the appointment that didn’t happen due to their incompetence. Two days later now they say they can’t find my script (sleep study)
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November 2022 by T. Jones
Ever since they switched to Apria this place has been nothing but a headache. ABC was recommended to me because it had excellent customer service, I knew it was done for when I found out they partnered with Apria.Besides being blown up by robo calls wanting me to call another number back, I’ve scheduled pickup for my recalled CPAP that I never use, twice. The reason I haven’t returned it sooner is because I work the hours they’re open therefore I cannot drop it off, and the rep on the phone was the one that suggested they come pick it up in the first place.If I needed assistance for a life-saving device I’d have aero confidence in them. I just want to cut all my ties with this company.
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November 2021 by Audrey Johnson
staff was very professional and I was very impressed with Debbie. she was very helpful and knowledgeable about what I was supposed to do. she even help me with the app for my phone..
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November 2021 by Karen Carter
Great customer service and training. I had no issues and everything worked properly as instructed. Thank YOU! : )
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November 2021 by Debra Larrabee
Will was wonderful - he took the time needed to explain everything and made sure I had no questions. I highly recommend ABC Healthcare
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November 2021 by Junior Akosah
Awesome experience! The technician gave me all the training required to operate this machine. Great job Will..
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November 2021 by Lisa Newman
Will was very informative and walked me thru the setup and care of my cpap machine. He was very patient and answered all my questions.
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November 2021 by Bart Cline
The manager will of the fredericksburg office wass courteous and professional with all aspect of receiving my CPAP supplies. I highly recommend them
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November 2021 by Brenda Boggs
Will took his time and ensured I had the proper training to use my CPAP. Friendly and professional.
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November 2021 by George Page
I was treated very nicely and professionally. Will greeted me and we went to his office where he explained in great detail the workings of the Res Med CPAP device. I am a long time patient of ABC and this was one of best experiences I have had. Thank you to you all. By the way, I will need new cushion face masks very soon. Thanks
