-
September 2023 by Tawanda
I got my washing machine and dryer combo from aarons brand new. So my washing machine broke on the last week of May and aarons sent out a tech guy from GE to try to fix it and he couldn't and it was taking forever so aarons finally gave me a loaner and took my washing machine to their warehouse in Pennsylvania to fix it the first week in July and not once called to give me a update I called faithfully checking on it. They had no problem calling me the few times i had to pay a week late. Anyways they finally said they had my washer ready. When I got it I called them because it was extremely dirty and filthy it looked like it was sitting outside since july. Then it had a flower sticker on the side of it which clearly i did not put there. I was like this is not my washer and they then said ok read off the serial number from the back and we did which we noticed that the serial number had clearly been ripped off our actual washer and put on this one. If I could give them 0 stars I would! After all the time we waited for them to give us somebody elses washer thats been sitting outside is just ignorant! If u couldn't fix our washee then just say that! And give us a new one or one equivalent dont just give me this trash!
-
March 2022 by Mary Cullers
If I could give negative numbers, they would be getting them. I am leasing a refrigerator and it quit working Sunday night. Called and was told they would submit a ticket for a technician and it could take up to 24 hours to hear from the technician. I am not happy about that because I lost everything in the refrigerator. Fast forward 24 hours, still no call from the technician call the store and Barron says there is nothing they can do but resubmit the ticket and no one else is there in the store to possibly bring a small freezer to at least put the $250 plus meat in it. If I haven't heard from a technician by Wednesday they will then bring a loaner. Then he states Joseph said we have the refrigerator plugged into an extension cord. Uh no that isn't true and Joseph needs to quit lying trying to get Aaron's out of taking care of this. Called the corporate office and was told the would escalate my complaint to the regional manager and could expect a call from him. That was over 3 hours ago and I have yet to hear from anyone. This is about the worst customer service I have ever experienced. Yet I will still have to make that $85 payment after losing all my food in the refrigerator and freezer due to their contracts with 3rd party vendors.
-
March 2022 by Angel Dowdy
Employees are friendly but they don't have a big selection but otherwise not a bad store
-
February 2022 by Laura Mitchell
The manager have the worst customer service I ever dealt with&he racist profile against me&lied about not having other use washer&dryer- I even wanted to buy new appliances and he wouldn't try&sell me anything-He is horrible&I call the corporate office&file an complaint about him-I will never ever refer no one to they Fredericksburg store-And they sold me a broke machine&the manager Joe though everything I ask him was a joke -I ask him do the lights on here suppose to be breaking up-he laugh-I ask him do the machine suppose to shake like this,he laugh&said yes-I can't believe this guy-When I first ask for my money back-he going to say oh I call you when I get it-I had to tell him-you giving me my money today-He did that also Sunday too me-I'm so upset ? with these people's
-
January 2022 by Stacy Tipton
They delivered my purchase after dark with snow and ice and hit my daughter's car and left the scene without coming back and knocking on our door to let us know. Called the store and manager and driver's denied it happened. Filing a police report for damage to property and leaving the scene of an accident. Will never use this store again.
-
February 2021 by Lee H.
I paid on time each time and even earlier. They offered a seasonal break, out of the blue, and gave me a free month of not paying. When the next month came, they changed the due dates and wouldn't change it back without a payment over $100. Looks like they have backup techniques for profit through late fees if you choose not to do so. Overcharging basic furniture clearly isn't enough for them. I do not recommend doing business with them.
-
November 2020 by Bobbi Proctor
I asked for head quarter number and he told me he was in charge an there was no one above him and told me i need medication
-
October 2020 by Amanda Howdershelt
I am in the process of remodeling my entire house. I went in yesterday evening looking at bedroom sets and living room furniture. I wanted to give my business to Aaron’s as my father worked there years ago. The guy working in there answered a few questions I had. Told me how to do the application online asked if I was looking at anything else I told him I am remodeling and will be looking to get just about everything. He then said “ well I need to close and Aaron’s does not pay overtime.” So I told my father we had to leave threw the card in the trash and will be taking my business elsewhere. I have been buying here for about 10 years. It’s frustrating having to find another place I trust. I get it was time to close but it’s the rude manner it was said to me.
-
September 2020 by Kaia Faith
We leased a lawn mower from them and were set up on auto draft payments. At one point during our contract we had turned the auto draft off when we added a new lease agreement for a sofa and loveseat. We ended up returning the sofa and love seat because the quality for the price wasn't worth it and we found a much better set at a local furniture store at a far better cost. After that we had the auto pay turned back on, we did this IN STORE in person so we KNOW we had it turned back on. We have paid on our agreement and come to our final month and surprise surprise no auto draft payment. Today they send someone TO MY HOUSE with an aarons truck as if they are going to take back something Ive paid on for a year and ONLY 1 payment was left. Considering they were told to put it on autodraft and failed to do so apparently doesnt matter. To send someone to my home and make it appear that we are in jeopardy of having something repossesed is absolutely unacceptable. P.S. the woman that works there lacks customer service completely. If youre daring enough to use them, the ONLY person who seems to know anything is Joe, so ask for him!!!
-
September 2020 by Reggie Lei
It was awesome. Everything went thru nice an no worries about anything. Joe is an awesome customer service guy. An the Manager is awesome as well great service from both people
-
September 2020 by Melinda Sexton
I have been Aarons customer for over 20 years at the 4 mile Fork location Fredericksburg Virginia ! I was one of the first customers that shopped there ! I called today to order a wash machine and was told I needed to go online and fill out a credit application ! So for over 20 years they have taken my payments on various items and when I say various items I have made a payment to Arons every monthfor over 20 years for something ! Sadly I have to say I will no longer deal with Arons
-
August 2020 by Christina Blue
I looooove this store...the store manager is awesome always friendly always helpful in anyway
-
August 2020 by Jean Pratt
I have been dealing with Aaron's for years and I have not had a problem. The personal is very very nice and they will work with you. They are friendly.I just love the store. If anyone has a problem that is because you don't pay when you suppose and all you have to do is call them. I have not had a problem with them. They welcome you with open arms.
-
June 2020 by Cara Morgan
My friend, my husband and myself was in Aaron's yesterday and the guy working in there was very rude!
-
June 2020 by Taliah Delarge
My first time I love it! Thank you daisy