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February 2024 by Stacey Howard
Would give this place no stars if I could. It's the absolute worse. Never have meds in stock and the one pharmacist is rude.
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December 2023 by T Armstrong
They have the Meds and birthday cards, and candy, and apple cider for a brine.You get the idea.
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December 2023 by Lindsay Hill
Wouldn’t even give them a one star if I didn’t have to. This pharmacy is horrible. With the exception of 2 on staff there, customer service is the worst. Don’t answer phones, place you on hold and never come back to the phone, if they do they hang up on you when you’ve been waiting on hold for nearly 30 minutes… I tried to pick up a prescription twice this week and was told my insurance wasn’t covering it (a medication I pick up every single month without issues) called my insurance and of course the problem was on the pharmacy’s end…tried to call in to get the problem resolved, staff answered my call on speaker phone. Placed me on hold and hung up on me. Called back and waited another 15 minutes, someone picked the phone up and hung it up. Only using this pharmacy because it is the only one that accepts my insurance but cannot wait until January to be done with them completely!!!
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December 2023 by Johanna Hernandez
Pharmacy is not consistent, at all. Not the slowest pharmacy I've been to but meds are never ready when I 1st arrive and never ready when I leave & come back at the time they specify. A waste of time. Also, their drive-thru has been closed for over a month.
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October 2023 by ken h
Absolutely the worst I've ever used. Several attempts to pick up prescriptions after I recieved a text telling me they were available for pick up. Still have nothing. Previous week was a prescription of 30 pills but they only gave 6. Had to get my nurse to call and help. No reason given, just gave me 24 more pills. Now, my app tells me "Action needed. We are unable to process your order". This is after my visit to pick up this order today. What the actual &@%@?
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October 2023 by Phil Kozisek
Unprofessional!! I called asking if walkins are taken for flu shot. Was told yes and said I be right there. Drive all the way there and then they say not today due to limited supply.
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October 2023 by Google user
Absolutely the worst I've ever used. Several attempts to pick up prescriptions after I recieved a text telling me they were available for pick up. Still have nothing. Previous week was a prescription of 30 pills but they only gave 6. Had to get my nurse to call and help. No reason given, just gave me 24 more pills. Now, my app tells me \"Action needed. We are unable to process your order\". This is after my visit to pick up this order today. What the actual \u0026@%@?
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July 2023 by James Scalise
The worst pharmacy service in the country. It would probably be better to shut this location down so people in this city can go somewhere else where they can get what they need without being so frustrated. Been going here every month for a couple years now, but not for long….
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April 2023 by sharon stone
The number you call for refills is Always. Always messed up. I can order half my prescriptions 4 days early. And drive up ftom NC and they’re not ready. Horrible Walgreens
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April 2023 by Patricia Riley
I'm very upset with the way Walgreens treated me,they told me that I could pick my prescription up on 3/31/23,so when I get there they tell me 15mins,left came back and they tell me they're computer is not accepting the prescription and they had to put paperwork into the system,I asked how long,they tell me they don't know go home,Mind you I didn't have any medication and you can't go to long without it,so while asking if they could call she said no,never have the reached out to me in anyway, and I was soo sick,this isn't right at all,a whole nother day has passed still nobody has reached out
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March 2023 by Brandon Lowe
I would give no stars to be honest!! Long wait just to talk to Pharmacy staff. There is a national shortage on a medication(Adderrall) I take and simply wanted to know if they could fill my prescription. I normally use Walmart and they have been out for over a month. They suggested I just call around so, I unfortunately tried Walgreens Pharmacy in Franklin, VA. Was long wait on the phone just to reach someone in pharmacy. When I did finally speak with pharmacist, was told they don't give out that information. He did say, if my Doctor needs that information he could call them and they would provide that information to him or he could e-scribe them for the medication and if they couldn't fill it they would notify him. This makes no sense! Then it would take two days just to be told Walgreens couldn't fill it. Then where does that leave me? Two days later calling myself different pharmacies to try and locate the medication?So I just hung up and, no joke, spent 4 hours calling pharmacies to finally locate it at Kroger N Main Suffolk(10 stars for them). They were all excellent, courteous and helpful. Except Walgreens in Franklin! I didn't care how many pills they had in stock and that wasn't what I was really asking. They made me feel through out the call and after like I was doing something wrong. I just wanted to know if they could they fill my prescription or not! They were very rude and the ONLY pharmacy that wouldn't say if they could fill it or not. They made me feel like a criminal honestly.Do they really think my doctor has the time to spend on the phone( for me it was literally over 4 hours!) to call pharmacies or send multiple control escripts(which pharmacist did suggest) to different pharmacies and see who could fill it or rather bombard my doctor's office with faxes saying they were out and couldn't fill it?Walgreens in Franklin VA only pharmacy of the many and I mean many I tried calling that was rude, not helpful and really their only answer made no sense given the known national shortage!!!Never again will I call or even go into that specific Walgreens to make any purchase from the store or pharmacy!
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March 2023 by Thomas Hewitt
Walgreens won't fill a prescription unless it's called in. Doctor gave me a hard copy of the prescription to get because it wasn't sure who would even have it. (There's a shortage right now) Walgreens won't even tell me they have it without a prescription being called in. I would have to get my doctor to call in the prescription just to find out they don't have it and then I have to wait for them to get in because I can't use the hard copy prescription anywhere else for legal reasons. Why does everything have to be so fn difficult?
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March 2023 by Loice Collins
Pharmacist on duty . Sorry I missed his name Africa American pharm D. You know who you are. You were on duty 2/20/23.7.30pm He was full of empathy. Things were very busy in the back but he was non judgmental, took my prescriptions and told me it would be ready in 20 mins..and he was right. I have switched to Walgreens. He is not lazy. I am in healthcare as well and I know it can be hectic in the back as sometimes pharmacists dont even get a lunch break. The ladies working with him were very profesional as well. Rite aid needs training from you guys
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February 2023 by Michelle Bradshaw
Always have problems with this pharmacy. They always blame the automated system. I hardly ever have good experiences with them my meds are always late every month.
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February 2023 by Keith Krause
The star ratings speaks for itself..does not even have ONE, good review...
