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July 2024 by Robert Sexton
Everything I needed they had in stock. Able to get help from a couple of employees, quickly. Even had a chance to help a couple customers myself.
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July 2024 by Johns Mad Garage in Repair
Did not carry the Square D QO breakers I needed
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July 2024 by Jerry Neaves
Just hope you never need to get anything out of the overhead
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July 2024 by Cheryl Watson
I came in today on 06/28/24. I was roaming and couldn't find what I was looking for. I ran into NYKEY and what a blessing. He assisted way more than an average employee. He went above and beyond to help me. He helped so gracefully with willingness and pleasure. I've never experienced service like he gave me EVER!!!! I was checking out with an overload of heavy mulch. PARRISH offered to help me which was beyond amazing he was patient and extremely helpful as he assisted me at checkout.I let him know i was already offered help by NYKEY. NylYKEY happened to be walking past me and said I will gladly load that in your car if you let me. I have never met someone so amazing at their job. He definitely deserves to be recognized and compensated for this. Great job young man. You are phenomenal!!!!
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July 2024 by Larry Joyner
I purchased a washing machine at this location on 05/18/24. It took close to 2 hours to get in and out. I picked one out immediately, the employee checks stock then proceeds to go to the back to make sure its there and comes back 20 mins later and says that it is not in stock. So I picked another model.......This happened on all 4 of the models I picked. Finally they showed me something they did have in stock that wasn't a floor model for $200 more and I took that one.
This is where the complaint begins. I checked MYREWARDS today and noticed that the purchase had not been included yet. I went to the store to get a receipt reprinted from MAY 18th! and the only response I received was, its not showing up. I showed the person waiting on me my phone with the transaction from the lowes website and my response was still, It is not showing anywhere in the computer.
If something as simple as not being able to pull a receipt up from a month ago had not been such a horrible process, I probably would not even have mentioned that I spent a good part of a Saturday trying to purchase an appliance.
Again all I needed was a reprinted receipt so I could manually enter my purchase for my rewards and could not get that. What happens if my appliance fails within the warranty period and I can't provide that info??
I am in no way complaining about the employees who attempted to help me. I am complaining about the store as a business. Good managers inform, train, and put processes in place to simplify the customers transactions and the employees are a tool to get that accomplished.
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June 2024 by Phillip
Best Lowes I’ve been too
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June 2024 by JUANITA BABB
Had just what I needed.
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February 2024 by gary futrell
I wanted to purchase an item that was on sale, and the price rang up incorrectly. I had to wait for someone to check the price. I had a clearance item that required a manager, and the clerk called. No one came. I would have given Lowes 1 star, but the clerk at self checkout was nice. It is a shame that management service does not seem to be a priority every day.
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February 2024 by Dean T. Jones
Came to get some 3/8 drywall to finish a project.went to the dry wall isle.and where the 3/8 drywall goes is nothing but 1/2" drywall.the 3/8 drywall I found was mixed in with other sizes and had other sizes piled on top of it making it un able to get.and along with it being unable to get.every sheet was badly damaged on both ends.8 will not be Going back to lowes for my home repair needs.
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February 2024 by Scott Simpson
The new self checkout system is great. They have people just standing by to help. The store is clean.
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January 2024 by Ro brown
I don't come here often. The last time I did however,I was looking for something in specific. In the aisles with nails/hooks,for hanging home decor. The employee (whom I've seen before) walked up to a Caucasian male,asking him if he needed assistance. I was ignored. So much so that the employee started having a conversation with other Caucasian males. I had to insert myself in the conversation & ask for help. There was a pause,stare & silence,before he lead me in the right direction.
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December 2023 by T Armstrong
2"×4" requires some help. Lots of damaged wood missing along the edges.
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December 2023 by Kevin England
Went here at about 8:30 am. Parking was plentiful. I was able to find everything I needed for the job I was doing. Quick and easy checkout with a friendly cashier.
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December 2023 by Shawn Beard
The customer service is hit or miss. There are times when the employees go out of there way and you feel like a valued customer and there are times when it’s horrible to the point I want to declare never going into a Lowes
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November 2023 by Victor Orellana Elias
Always have a good experience of attention
