-
August 2024 by JOHN KENNY
Great service and a very friendly and knowledgeable staff , I will
go back. JK
-
August 2024 by Marsha Whitehead
Always a great experience! Wonderful customer service!
-
August 2024 by Thomas Stephenson
Simple trip for state inspection and to have hy headlight lens polished. Headlight lens look new. Awsome! No surprises!
-
July 2024 by Paula McNair
These people having been “looking” at my car for over a month!!! Then get mad when i call to check up everyday. Jackie is by far the rudest nastiest white lady I’ve ever encountered in this town. UNPROFESSIONAL AT ITS FINEST. DONT take your car here! They will break parts on it and give you the run around for weeks! NEVER AGAIN. 0 communication about the car. Wouldn’t trust them with licking the back of stamp. Don’t do it!!
-
July 2024 by James Copeland
I have been very pleased with the friendly service that I been given. Yall are like family.
Jimmie Copeland
-
June 2024 by Ann Bailey
I will always take my car back there.
-
May 2024 by Sheren Deen
Great customer service and service.
My go to place for all my car stuff..
Will recommend to everyone.
-
May 2024 by Allen Paulhamus
On time work. Pleasant staff
-
May 2024 by Gladys Wiggins
If you like personable and friendly service, this is the place to take your vehicle! I have taken 3 of my family's vehicles for service & repair on multiple occasions. Excellent work!!!
-
April 2024 by Brandi Byrum
First time using jack jrs on account of a referral and I was not disappointed! Friendly, knowledgeable, and speedy service :)
-
April 2024 by Heavenly Angels
$281…for a 02 sensor..just for the car to be right back down..again.. it hasn’t even been two months since I got my car fixed here… same exact issue. Flashing check engine light and tcs light on…. I am now in jeopardy of losing my job.. because mechanics keep preying on single mothers…and their cars..I paid you and I still can’t get my car fixed. I am in tears… it’s either my rent or get my car fixed after spending over $700 for diagnostic fees plus 281 to fix the issue from licensed mechanics.. I’m am so SAD.. my car is back down and it’s 11/21…my car is back down….
Update:: It’s 2024 & the same sensor is now back on and needed. Do not go to these people…
-
April 2024 by Deborah Joyce
I LOVE Jack Jr. Towing& Auto Repair!!!!! I have multiple vehicles of all ages and makes. I have had nothing but excellent, honest, and thorough service from them. The employees and owners have gone above and beyond to make sure I am driving vehicles that are safe. Thank you all!!!!
-
April 2024 by shelia coleman
Receptionist tried to argue with me claiming my truck won't pass inspection because brake lights are on (brakes work) but it passed inspection the last 2 years? She's definitely lying I don't believe or trust that receptionist, she also refused to transfer me to a mechanic to discuss it. HOW can you speak for the mechanics behalf when your a receptionist? You are NOT not the mechanic inpecting my vehicle ?
-
April 2024 by Phyllis Britt
Awesome people to deal with. They do good work at a good price. The thing that impressed me the most is that they called me a few weeks after doing the work just to check if everything was still going well with my vehicle. Never had any professional mechanic to do that before. Great experience.
-
March 2024 by N BARNES
I was originally told that the work which was scheduled would more than likely take all day and cost around $1,800.00 ...as it involved the possibility of replacing both exhaust manifolds and a metal EGR line in order to fix an exhaust leak before it would pass inspection (i had decided to go ahead and replace both manifolds since i believed that one would be neccessary, given the truck has 225,000 on the odometer)
However, i was informed a couple of hours later that the mechanic managed to get the metal line loose, and did not need replacement manifolds, the leak was fixed and the truck now has an inspection sticker. I am driving it daily, and have turned in the rental vehicle that was costing me 300.00/week after being involved in an accident 2 years ago...long story.The manifolds will probably be replaced when the engine gets replaced later.
I say all of that to say this, i am very grateful for the honesty of the employees at Jack Juniors towing in Franklin Virginia, they could have done what sooo many do out there in the world, and take my money when it wasn't really necessary, but they chose to be honest and have a sense of integrity...something that is becoming more and more rare in todays world.
I will be returning to them in the future for more work to be done. Considering that i work 70-90 hours a week, to find an honest shop and mechanic is a blessing indeed for which i am very grateful.
