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August 2023 by Cynthia Allen
If I didn't have to give a star to rate them, I wouldn't. Customer service deplorable. I took my van in one day for emissions and inspection. Passed with flying colors. Made an appointment for the next day to get the oil changed. In the meantime, about 30 mins after getting the inspection, my engine light came on. Knowing that I had a next day appointment. I didn't bother turning around. After all, it was the end of the day. Next day, arrive at schedule appt time. I told them about the engine light coming on after the inspection/emissions testing. I was told the mechanic would look into it. After about 1 hour wait, I thought work was completed. Paid and was handed my keys. Started car, light still on. I go back into the establishment to speak. to the person that originally told me they would look into it. This person asks for my key back. I constantly had to go up to the counter several times to ask how much longer on the wait. I waited 9+ hours while they worked on all other cars. A computer was eventually attached to my van. I was told to get a code so that he could find out the problem. After many tries, there is no code. The mechanic says just a sensor. He will reset. He did at no charge. Drove up the street 3 mins later right back. At this point, the mechanic is frustrated, tired been working all day, and can't rule out the problem with the car. Then he says to me, " I told them when I drove your car into the garage that the engine light was on. Did they want me to check. He said he was told no, just do the oil change." This was the third problem. Because I ask them about this upfront... Third day. They hook up the computer, and this time, they got a code. He is sharing the problem with me. I didn't understand what was going on. My only concern is the cost. I ask, " How much will this cost to repair?" His reply."Not to worry, we will take care of it." At the end of the job. I was handed nearly a $400 bill on top of the $79 i had paid the day before for oil change. I struggled to pay. Got my keys and drove off the lot with no problems. About an hour later, the light is back on. I call Liberty. I was told to bring van back tomorrow. To skip forward, They had the head mechanic look at the car... Still no resolution. The next morning, I contacted customer service and explained the situation .Almost the end of the day, and I had not heard back from him as promised. I call back. He says: " Let me call them and find out what the problem with your vehicle." Next day in the afternoon. I get a call. I recognize the number. Decided I am too frustrated to continue dealing with these people so I didn't answer. How about I ended up finding out. It was the sensor in my key. All I needed was a $4 battery. Highwsy Robbery. The light went out and there are no more issues. Liberty in VA. These are people my husband trusted. He is deceased now. They wouldn't treated him like this nor me for that matter. If he was yet alive.. I will never trust them again..Took the time to write to warn others.
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July 2023 by Jacob Henson
Had my car for nearly 2 weeks and didn’t do what I requested which was whatever was needed to get my car driving correctly and they said it was only a Tune up ( spark plugs ), transmission filter and oil change but that didn’t fix my car bc it broke down a week later they tried to charge me $650 for under $200 that I paid for the parts and an assessment that was incorrect obviously.
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July 2023 by Muneer Khider
If you want to have a peace of mind and pay the fair price for all you mechanic works go to Liberty and Muto Auto.
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May 2023 by Sarah DJ
Attempted identity theft after this gas station- don’t risk it.
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March 2023 by Paul Roger
These guys are thieves, they buy motors for $6000-7000, get them and say their bad and dispute the charges with their bank but never return the product. Thus getting a refund and get to keep it. Your a joke.
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February 2023 by Amro Salih
I had a nail in my tire which didn’t puncture my tire. They removed it and filled all my tires with air at no charge. Really nice job.
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February 2023 by Gail B.
The gas station is conveniently located where I run errands. I haven't used any of the car services, just the gas pump. Be careful entering/exiting. Not everyone pays attention.
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October 2022 by Derrick G.
This is where I always come for oil changes and inspections. They have quality service and they aren't trying to break the bank. Would definitely recommend if your car needs servicing
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September 2022 by Vladislav Kaminskiy
I had a question outside of work for Amed and he helped me to figure it out, definitely 5 star!!!!!
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August 2022 by Lina
Came in for an oil change and emissions and left right off the lot with my car staring its overheated the car sounded like it was going to explode I drove it right back as it made a sound the light on my dash said the batter charging has failed to take it to the service immediately-the guy Ahmad took no care of what happened when I asked only for an oil change and emissions- I have no clue what these people did to my car and I have reported them the the better business - scammed, robbed, I felt so betrayed and all I went for were normal things only to leave without my car and now with major issues - paid -131.00
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August 2022 by Q
Competitive prices....Update: No longer using service or gas as there are others with better prices, right even next door.
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August 2022 by Cori Fischer
OMG THEY SELL SUN FLOWER KERNALS. SALTED. I BUY THE WHOLE RACK
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December 2021 by Brandon Carraway
Do yourself a favor, and go here for your gas - it's one of the cheaper locations, and at times, almost 40 cents/gallon cheaper than the BP across the street. They outside bathrooms, which I've never been in, but from the exterior, look like what you would expect a gas station bathroom to look like. Inside, there isn't much of a selection for snacks/drinks, but what do you expect? This is a gas station / service station, not a convenience store. They have a pretty small lot, and tend to be pretty packed with FedEx coming in for fuel, and cars parked for service, so don't expect to loiter for too long or find a good spot to park away from a pump to get a snack or drink. PROTIP: if this one is too busy, or they are out of Regular, go east towards S Van Dorn St. past the McDonalds and Edison HS, there is another Franconia Liberty on the left just before the Shell station; cheap gas, friendly staff, with more parking.
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November 2021 by Carlos Bustillos
Very nice manager, Ahmed and Sam, mechanic guys are great, honest and trustable service
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October 2021 by Brandon K.
5 stars for this gas station only because it's the only inexpensive as station in the area. It's right next to 2 other stations, both significantly more expensive. It's right on the corner which you'd think would cause issues getting in, but I've never had difficulty getting in and getting a pump. It also has only a few pumps and a small area to navigate, but again I've had no issues. I've also had inspections done here, and they're very quick and reliable.
