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February 2024 by Essence
I came down to visit my handsome and was able to spend more time than planned. I needed to look for a hotel, and IHG on post had availability on such short notice; I was able to check in early, too, which helped. This hotel is so lovely inside and out. It even had a stovetop and sink, too, which is nice to know for next time. For heads, finding parking after 1600-1700 can be tricky; the parking lot gets filled fast. Also, the lovely lady at the front desk did mention that once I know when I'm coming down again to try to book early because of graduations and holidays, they fill up fast. Everything was damn near perfect. I will sure be coming back soon.
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November 2023 by Dmonta Martin
I recently stayed at IHG Hotel and I feel compelled to share my disappointment with regard to the difficulties I faced in receiving mail at this particular location. While I understand that the official policy requires all mail to be directed to the school house, there were extenuating circumstances that necessitated my spouse sending a package directly to the hotel. Unfortunately, the front desk staff seemed unwilling to accommodate this request, which became a source of frustration during my stay.On one occasion, when inquiring about my package, I received a response from an associate who seemed both dismissive and hostile. Instead of simply informing me of the policy, the associate responded with hostility and even emphasized that mail service would not run on Election Day. When I consulted with the post office, they confirmed and provided evidence that my package had indeed been declined at the hotel. This experience left me feeling extremely dissatisfied.As a guest, I believe that the front desk staff should be trained to handle such requests with professionalism and empathy. While it is understandable that hotels may have certain protocols in place for security or operational reasons, it is equally important to consider the unique situations and needs of guests. In this case, with my spouse sending a package during a DONSA period due to specific circumstances, it would have been beneficial for the hotel to demonstrate flexibility and understanding.It is crucial that IHG Hotel addresses this issue and provides better guidance to its staff regarding mail receiving policies. Guests should not feel discouraged or alienated when seeking assistance from the front desk. By improving communication and staff training in handling exceptions to the mail policy, IHG Hotel can ensure a more positive guest experience.In conclusion, I want to express my disappointment with how the hotel handled my request to receive a package directly. The dismissive attitude and lack of empathy from the front desk staff, coupled with the denial of my package and its subsequent confirmation from the postal service, are concerning factors that need to be addressed. IHG Hotel should work towards enhancing their customer service standards to ensure that guests feel acknowledged and supported, even in situations that do not strictly adhere to their mail policy.
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November 2023 by Jackson Glassel
I had a few minor issues: a flickering bathroom light, a defective safe, and a dirty cooktop/counter from recent renovations when checking in. After bringing it up immediately, the staff assigned me a room down the hall that had similar minor issues as well as the door handle being installed improperly making it more of a hassle than waiting for the originally defect room to be fixed. After a week these things did get tended to, but I highly recommend the stay over suites just outside base - as I never had an issue in my 53 day stay last year.
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August 2023 by AlwaysLovingKelsey
I definitely prefer this location when I have to stay on base for school or training.
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August 2023 by Kervin Simon
Been having a great experience. All the staff members have been so kind and accommodating that I had to shine light on the great customer service and hospitality my wife and I received.I had a little hiccup that was completely out of the staffs control and Merrisa went above and beyond for it to be resolved. I told her this wasn’t anyone’s fault, but she reassured that she wanted my wife and I to enjoy ourselves here and thanked me for my service as a service member and it really made my day.Keep up the great work !
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August 2023 by Kj Dramma
Everything was great. Everything was comfortable beds etc.Nearby activities: Activities are great gives you something to do for fun and be with family
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June 2023 by Shakelia Woods
Awesome staff.. wonderful place..awesome service..Love staying
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May 2023 by Myra Lynette Basim
Very nice people and very helpful , put us at ease after 10hr drive to get there to Virgina.
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December 2022 by Kenneth Bean
Stayed here before with my lady. Very nice hotel and right on base for an incredible price. The staff is great, and I will be staying next time I'm in the area. Glad there is an option for veterans and retirees opposed to the higher priced lower quality options off base.
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June 2022 by Joseph Mass
Having stayed in numerous hotels across the country and abroad, IHG here at Fort Lee is hands down one of the finer hotels provided on any military installation. I am extremely impressed by not only the dedication of the staff, but even more so in their commitment and professionalism. They go out of their way to ensure the entire experience is enjoyable.
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January 2022 by Yornny Garciga
Good Hotel inside Ft. Lee. Kind of out dated, but has kitchenette. Room service can lack at time, but it could be just the COVID issues most hotels are facing. I would stay again if I had to.
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August 2021 by Julian Maez
Completely remarkable. The rooms are clean, well kept. The staff is very friendly and courteous. One of the best hotel experiences on or off a military installation
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August 2021 by Paul “Chappy” Roman
Great rooms, great service, and a great price. Washers & Dryers go down a lot, so a little frustrating. But, in all a great experience.
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July 2021 by Ashley Lester
I booked a room a few days prior. 2 beds with a kitchen/dinette. It seemed a little pricey but I figured we would save money by cooking so we went with it. We were never told to check in the main hotel so we ran around for 20 minutes trying to figure it out. Once I got there I was given a room in the Mackintosh building. Again was told two beds with a dinette. It was not a two bed room - it was 1 bed and a really run down sleeper sofa. I was trying to think optimistically and pulled out the bed. It had god knows what stains on it. No sheets, no extra pillow, no blankets. It was late so I used the sheets and extra pillows to cover it for my children. Figured I would just call in the morning. I called and no one answered. Also, the fridge did not work and by that time it was too late - all my food went bad. There was also trash in the bin left over from whoever stayed in there before us. I brought it up when I checked out and I got “well why didn’t you say anything?” I tried calling no one answered..... I was only there for a full day and I was not about to spend it trying to track someone down. Also, I didn’t see a “to-go free breakfast” as they mentioned. (That’s not really a big deal) I am giving it two stars, instead of one, because she did say she would give me 1000 points. I don’t know if that’s worth something because I’ll never use them again, but she at least tried. I just don’t believe the Mackintosh building is worth $265 for two nights. (Also, upon check-in they should have informed me it was a sleeper sofa)
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July 2021 by Noel Phelps
I hadto take a minute to highlight Frann, a customer service rep, on Friday, Jun 18, 2021. Where to begin with this encounter. She first assisted me with an extension issue over the phone with speedy ease and understanding.Next, when I had to come to the front desk to resolve the issue, she greeted me with Charm, undestanding, and working knowledge of the issue.Lastly, she complemented me on my attire, wished me a happy father's day and a good Friday. This genuine person is a valuable asset to this hotel, and deserves a pay raise on the spot. If you are on a management team reading this, please highlight her!- Noel Phelp
