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“Working with Crissy was a great experience! Crissy was helping us with a loan that no other institutions were offering at the time and made the process seamless. Thank you for keeping us up to date during the process and going above and beyond to ensure everything was done in a timely manner. I highly recommend Crissy for any loan needs!”
9AM - 5PM
12368 Warwick Blvd, Newport News
Banks
“My Representative Ana Garcia on CNU Villiage was very informative and opened my account quickly and she was very pleasant to work with.5 stars for the good customer service.”
“Ronda was very helpful to me when I went to the bank to make a large deposit. She explained to me in detail when my funds would be available. Since I no longer live in VA, she also told me about shared branches and found several near where I live. Very good information to know if I have an issue and can’t get to Virginia to resolve it. I was very impressed with Ronda’s knowledge and professionalism.”
“Mrs. Nicole Wallace serviced me today with Beneficiary Information and Guidance. She gave exceptional Customer Service. I have used her often. Thank You Nicole‼️”
9AM - 5PM
12891 Jefferson Ave, Newport News
Banks
“Both Bank reps were timely, efficient and knowledgeable and overall very polite and engaged! The atmosphere was welcoming!Thank you Lylieta Barnes and Jada McNeil. Mrs. Brown-Fletcher!”
“I had the pleasure of being assisted by Ms.Dajanay when I visited the local branch. She was courteous, pleasant, & very knowledgeable about member benefits. Ms. Dajanay has raised the bar for customer service. Tks for the excellent service.”
8:30AM - 5PM
735 Thimble Shoals Blvd Suite 170, Newport News
Banks
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“I want to say thanks to amy for helping me with my account today.After having some minor issues over the phone about my account.. I when into the branch and was greeted by Peta-gaye she then introduce me to Amy and Amy was so helpful and polite.. well done Amy keep it up we need people like in everyday..”
8:30AM - 5PM
735 Thimble Shoals Blvd Suite 170, Newport News
Banks
“Nina and Courtney have made our first time home buying process so easy! They are very helpful and kind people and always have time to answer any questions or help any way they can! My husband and I are so happy we were able to work with such great people! Thanks guys again so much!”
“I had gotten scammed financially.. I went into the branch & the associate that helped me was the branch manager. She was wonderful & is diligently trying to get my money back. Thank you Kayla, however it turns out.”
“I love Bayport. The employees are always friendly and helpful. It wasn't busy when I went in, so my transaction was quick. They are operating under the current Covid restrictions.”
9AM - 5PM
12070 Jefferson Ave #1810, Newport News
Banks
“Sinnia was great of assistance she helped with all my million questions to help me get to the outcome I needed as far as applying for auto loan and transferring titles preapproval. Even the fact that their call center is 24 hours and I would be able to do an application on a Sunday, which is the only day I have available, considering it takes one to two days for approval and I need it to be approved by Tuesday. Definitely recommend this branch very professional and efficient.”
9 AM - 5:30 PM
One Bayport Wy, Newport News
Banks
“A truly customer focused company. My experience has been highly positive. Obviously a great culture and outstanding employees. Other banks and lenders I've dealt with since I moved to VA could learn a lot from these folks. Getting a motorcycle loan was never so easy.”
“Was going to Walmart to cash my check and the line was long. Quinn saw me walked pass asked me was I trying to cash my check not only did she cash my check, but also offered me to open up a bank account I was afraid because I have been declined from a few banks. She brought me right in got me a bank account, made my day so much better”
“I am so happy I bank at TowneBank. Branches are clean and beautiful. Customer Service is top notch. Tellers/Bankers are friendly and professional. I will only bank with TowneBank!”
9AM - 5:30PM
5028 George Washington Memorial Hwy, Yorktown
Banks
“I have been using bayport since I was able to work at the age of 17 when I got my first account. I am now 21 and they have had amazing service the entire time. Nicole in the loan department is great she helped me with so many questions. If you are new to the area, i do recommend this union.”
“The staff that works here is amazing, they are always so kind and helpful. Love coming here for my weekly bank runs wouldn’t go to any other location. Dylan is the best!”
“I like having a personal relationship with the people in the bank. There are no robo phones and you are always greeted with a person.This bank is community oriente and they care about the local area. It's more of a personable banking experience that any of the big bank branches.”
9AM - 5PM
202 N Henry St, Williamsburg
Banks
“We dealt with Brendon on the Jefferson branch. He has amazing customer service and made our experience so seamless. Will definitely come back just to deal with him.”
“I came in to open a business account today, and had a great experience. Susie helped me set everything up. She knew her system very well and was friendly and personable. We chatted through the process like we'd known each other for years, sharing common interests and short stories about experiences we've had throughout life. Great employee! I look forward to doing my banking with Old Point through my small business. Thanks again for the help and great recommendations”
“I have to say this is the nicest bank I have ever seen. This bank is very clean and the staff is so friendly. Ms. Bonnie and Ms Toni were so awesome. They made my experience a very pleasant. They truly are an asset to your company. Thank you for being awesome.”
“My experience is the best. I have been in this bank for many years and they always treat me very well. They try to help with everything and they are not racist at all. I am Latina and they treat me with respect and I love it. Thank you for your excellent service.”
8:30AM - 5PM
4822 Geo, George Washington Memorial Hwy, Yorktown
Banks
“I have had two banking challenges in the past three weeks and I was so impressed with both of the tellers that helped me initially and the additional staff as they got involved. This level of kind and efficient customer service really helps when something difficult occurs. Congrats to whoever handles customer service training at this branch!”
“This particular Bank of America branch provides excellent customer service at all levels from the moment you walk in the door.Thankfully I was able to arrange an appointment with Ryan to set-up an account that took extra time and knowledge. Ryan had the expertise needed to get the account opened. During the process she was kind, patient, and professional. Thank you Ryan!”
9AM - 5PM
110 Ottis St, Yorktown
Banks
“I don’t post reviews often and I couldn’t find where to post anything on the website, but hopefully this reaches the right branch or person. I just had the most pleasant interaction with Jakala I believe her name was at the Yorktown bank. I was rushing in 10 minutes before they closed, had a bad day, kept her waiting looking for my check card, had to call my husband twice regarding the cashiers check I needed and my goodness she was an absolute ray of sunshine. She was kind, helpful and patient in a world where people like her are far and few between. Thank you Jakala...I wish I had offered her a job:).”
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“1st Advantage Credit Union on Ft Eustis gets a 5 star rating from me. The personal in this branch are very pleasant and give excellent customer service.
Alex Gual has always been very helpful to me whenever I have been in the Credit Union. Alex even remembers customers names and will great you by name as you enter the credit union, which is extraordinary in today's world!”