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March 2024 by Tiana A.
none of the other hospitals would take me in this week and told me that there would be at least a month in advance for an appointment. I called Ridgewood animal Hospital and they booked me right away. The receptionist was super sweet as well as the workers there. there is an area for cats that is a waiting room in an area for dogs so that is pretty nice. Very spacious as well. the workers as well as the people at the front desk were super sweet. i didn't have any problems. as well as the vet was very informative and helped me right away. gave me examples for my understanding. Thank you. 10/10 would come again
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July 2023 by Tesa M.
I would not recommend Dr Ross at this practice. She was more concerned about lecturing and questioning me as a first time dog owner versus education. I felt her and her vet tech, Paige I believe her name was, were not respectful of what I tried to tell them about my dog who is very nervous at baseline and I perceived them to get easily frustrated. I could hear them speaking to and about my dog in a negative manner behind the door as well. My dog with a lot of anxiety was quite literally yanked from me by Paige within minutes of being at the office. Which my dog did not respond well to, and then I was told we would not be able to treat my dog that day. I was there for a repeat fecal smear and to have her stitches removed, neither were done and I had to remove her stitches myself at home after returning from the vet. I was not appreciative of their approach towards me or my dog and will not be returning to their office. If you have a nervous or anxious dog I would not recommend this office.
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December 2022 by Beth W.
After 8 months of taking my dog to multiple vets and specialists for an ongoing GI issue, a friend recommended Dr. Lane and the staff at Ridgewood, so I took my pup here for a second opinion. Everyone was very nice and patient, and the building is very clean and spacious (and easy to get to, with plenty of parking and a dog relief area which was great). The vet tech who assisted us was very sympathetic and shared with me her own struggles having an adult cat with a similar issue as my Yorkie (and how they've managed it- the tacit message being that a pet can still lead a full life despite the concerns). Dr. Lane himself was great- personable, patient, and candid. He didn't sugarcoat anything, but he also wasn't doom-and-gloom, and he answered all of my 'what if' questions about treatment. He was also very sweet with my pup, who was terrified to have a physical exam and not so sure about all the strangers there. I didn't feel rushed (such a nice change from doctor's visits!) and his calm demeanor and comprehensive explanation left me confident in next steps and braced for possible diagnoses (as a result of the next set of lab tests). The office visit was $75, which is on par with what I've paid for first-time visits at other vets in SW Virginia, and in my opinion well worth it.
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September 2022 by Jessica D.
They have helped my bulldog Lucy with her little delicate self. She suffers from allergies and we move every year. So it's important we keep her treatment the same since we have found what works best for her. They are extremely kind and helpful and loving towards our baby. Very gentle and informative as well. Each dr truly cares for your pet.
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August 2022 by NinetySix T.
Out of touch. It took two visits, and $700 to get my dogs ear checked. The first time they "looked at it". The second time they finally did an actual exam. Tried to get his heartworm meds ordered ONLINE. They required a 24-hour waiting period, then I have to drive to the office and pick up a paper script to mail to an online pharmacy. This is 2022. Nobody uses paper like that anymore. Four times I've been to the place and only once was able to talk to a vet. The rest of the times I have to deal with uninformed assistants and desk personnel. I know they (the assistants) mean well, but for the high prices they charge it would be nice to actually meet the vet who is going to be treating your pet. Also, they never let you stay in the room when the exam is taking place. I have no idea if the vet actually does anything except hide in the back. All of the other vets I've taken my dog to let me be with him when he is sedated, and when he wakes up. If you disagree with any of them who work there they instantly treat you like an enemy.
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July 2022 by Alexa Posa
I can’t recommend this animal hospital enough ! Everyone here is absolutely SO beyond kind and patient. The second you walk your beloved pet in the door, they are family. I had to make that tough decision today, and the doctor, tech, and receptionists were guiding me through every single step, explaining everything, and supporting me however they could. Not that other animal hospitals don’t have a lot to offer, but most in the area are booked 3 weeks to months in advanced. Ridge wood did what they could to get me in the door, and make time for me. I’m truly grateful for my experience here. Rest Easy Sweet boy ? thank you for 17 years.
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July 2022 by Bonnie Hartless Johns
nicest group of people you will ever meet. Dr Lane is the finest. I'm there for a second time different dog. He will take time with your pet. Our dog loves them all. Really satisfied. when your dog is happy you're happy.
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March 2022 by Nan Walsh
Dr Lane and the whole staff are wonderful. His expertise is great, and the whole staff is friendly, efficient and knowledgeable. And our two dogs love them!
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December 2021 by Beth Mears
Dr Lane and staff are wonderful. Caring, compassionate, knowledgeable. I wouldn’t take my fur babies anywhere else.
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December 2021 by Dan Dorr Sr.
We took our kitten there and they took very good care of him. They didn't try over sale on treatment. Also for our long wait the vet comp the meds and took an extra $10 off the visit.
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November 2021 by Kim C.
Took my bleeding cat in. They first quoted me before seeing my cat $175-200 it turned out to be $220. I asked that if medicine was to be given to please give me a Rx - they gave him a two shots one antibiotic ($59.46) and a pain killer (Metacam $39.23) both available at my pharmacy. The Vet happened to walk by my car, and I mentioned my pet. He told me what he did, and asked me for my credit card! With at least 5 assistants inside and 3 cars outside. The only instructions I received was to bring him back in 2-3 weeks. Well my cat was still bleeding. I sent a message asking about that. It only got worse from here. They did call me back Monday morning but never left a message! I had to call the number to see who they were as I had not programmed into my phone. The girl that answered said I could pick up a prescription. I told her I was out of town and my pet sitter didn't drive would they just call it in to my pharmacy. She said she had to check with the tech. Here is the excuse: 1st the pharmacy may not have enough pills! How did she know? And that They DO NOT call in prescriptions I have to pick it up from them. ($$ of course more than a pharmacy) Professional I think not. Why didn't they tell me my cat would continue to bleed? Why didn't they give me an Rx at the appointment? Why was the only instructions to bring back in 2-3 weeks? Throughly disgusted!
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October 2021 by Karen Ann Betham
Very impressed with Dr. Lane really took the time to explain to me what our Golden Doodle was dealing with and was kind on the phone. Highly recommend!
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October 2021 by Trena Nowlin
Absolutely the most amazing people! They took our sweet boy in an urgent situation in the midst of a chaotic Monday morning. The care and compassion they have for animals is such a beautiful thing. Dr. Lane provided detailed updates and answered any questions. Every single person we interacted with had the kindest hearts. We will be transferring both of our cats here and will always recommend them to anyone. Thank you so much, Ridgewood Animal Hospital!
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October 2021 by Mary Ann E.
They take wonderful care of our dogs and saved my Heidis life, I will be forever grateful for that, they went above and beyond normal care Thankyou everyone
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October 2021 by Katherine Helm
Absolutely recommend Dr. Lane and the team at Ridgewood Animal Hospital! Everyone is always very kind and professional. Dr. Lane has cared for our cat since she was a kitten. It is clear that Dr. Lane is extremely knowledgeable & truly cares for the pets (and their owners!). He is always willing to answer questions no matter how long it’ll take. Our cat doesn’t enjoy the vet
