First Bank and Trust Company is recognized for its exceptional customer service, particularly towards business customers. The staff is described as accommodating, friendly, and dedicated to making clients feel valued. Customers appreciate the helpfulness and professionalism of the employees, noting positive experiences with loan processes and personal banking. The bank's convenient hours and direct access to real people on the phone enhance the overall experience. Many customers express gratitude for the supportive and welcoming atmosphere, making it a trusted choice for banking needs in the community.
Maddy and Penny were very helpful with coordinating and organizing our accounts.
April 2024
First Bank & Trust is unmatched in their customer service to everyone, especially business customers! They are so accommodating and always kind and friendly. Their staff goes above and beyond for their customers to make them feel valued and treat them like family. I am so grateful for this wonderful hometown bank!!!
October 2023
I have nothing but good experiences with this bank and its staff. I cannot say that about a couple other banks around here. Chris N. was so helpful in getting what I needed and the people there are always helpful and friendly.
