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“First Bank & Trust is unmatched in their customer service to everyone, especially business customers! They are so accommodating and always kind and friendly. Their staff goes above and beyond for their customers to make them feel valued and treat them like family. I am so grateful for this wonderful hometown bank!!!”
“Our family has multiple accounts with First National. We LOVE the people in the Forest branch. You can always count on them for a smile and great conversation. Anytime we have questions they are right on top of getting us answers. By far the best banking experience!”
“I drove across town to use the coin machine, since I'm a customer. It was down, BUT the tellers BOTH offered to count my change BY HAND!! They said it had been busy all Sat. Am, but they had a few minutes. They counted out $80 in quarters when the bank began to get crowded again. THAT was just one example of the great customer service I get at this bank.I am very appreciative of both their customer service and pleasant attitudes!!”
“Came in on, 7/18 and Rafael McFarland help me get all my stuff in order. He went way above the call of duty. I'm glad he helped me and gave me some great advice. He made sure I was good with my stuff. Thanks!”
9AM - 5:30PM
16955 Forest Road Ste A, Forest
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“Every visit I've had at the Forest Virginia location.Has been stellar! The staff is always pleasant, knowledgeable and helpful.I've always had a really great interaction with the representatives and always greeted with a smile.I've been a member for sometime and unlike other banking institutions.Instead of cutting services. Member One has added more to make banking easier for the customers.Thank you for making me feel important.Michael Boyd”
9AM - 5PM
17923 Forest Rd, Forest
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“Bianca and the Bank of the James Mortgage Team have helped me a number of times over the years. Bianca takes the time to communicate so well, staying in touch throughout the entire process, and always does everything she can to make sure everything goes through as easy and quickly as possible. Perhaps most important is having the confidence to know that she is always there when a question comes up, really establishing the personal relationship as opposed to making me feel like just another number. The biggest \"thank you\" to Bianca and Bank of the James!”