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“First Bank & Trust is unmatched in their customer service to everyone, especially business customers! They are so accommodating and always kind and friendly. Their staff goes above and beyond for their customers to make them feel valued and treat them like family. I am so grateful for this wonderful hometown bank!!!”
“Our family has multiple accounts with First National. We LOVE the people in the Forest branch. You can always count on them for a smile and great conversation. Anytime we have questions they are right on top of getting us answers. By far the best banking experience!”
“My father was telling me he was frustrated with his "other" bank because he the drive thru lanes were always closed or backed up. He also did not like the way they treated him when he had questions or concerns, so I recommended Bank of the James. He moved all of his accounts over and is so happy to have "good customer service" again!”
9AM - 5:30PM
16955 Forest Road Ste A, Forest
Banks
“Every visit I've had at the Forest Virginia location.Has been stellar! The staff is always pleasant, knowledgeable and helpful.I've always had a really great interaction with the representatives and always greeted with a smile.I've been a member for sometime and unlike other banking institutions.Instead of cutting services. Member One has added more to make banking easier for the customers.Thank you for making me feel important.Michael Boyd”
“Every Atlantic Union personal visit to this Office branch has been prompt, courteous, and with the utmost profession manner of any Bank experience I dealt with in my 50 years of Banking.”
“Came in on, 7/18 and Rafael McFarland help me get all my stuff in order. He went way above the call of duty. I'm glad he helped me and gave me some great advice. He made sure I was good with my stuff. Thanks!”
9AM - 5PM
17923 Forest Rd, Forest
Banks
“Everyone working here is always so friendly and helpful. Even showing up an hour before closing on Friday evening for a last minute change order for a business... they did it with a wonderful welcome and smiles... and went above and beyond to take care of what I needed.
I seem to see Shannon and Kathy anyime I am there and those lovely ladies are the best! Thank you. :)”
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“Bianca and the Bank of the James Mortgage Team have helped me a number of times over the years. Bianca takes the time to communicate so well, staying in touch throughout the entire process, and always does everything she can to make sure everything goes through as easy and quickly as possible. Perhaps most important is having the confidence to know that she is always there when a question comes up, really establishing the personal relationship as opposed to making me feel like just another number. The biggest \"thank you\" to Bianca and Bank of the James!”