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“Wow. I cannot say enough good about these people. I was in Floyd for a few days when the jeep started flashing all sorts of scary lights and messages. At night, of course. I called the next morning and the Service Director, Sean, got me right in. Dale, the service advisor, explained what he thought the issue was and later confirmed he was right. He explained the problem clearly and even showed me the part that needed to be replaced. They were able to fix the problem and get me on my way in less than an hour. The most incredible customer service I’ve ever experienced. And kindness - I was a bit stressed coming in and Mary Ellen the cashier was very gracious and kind. And in contrast to other experiences I’ve had, check out took less than two minutes. I cannot say enough about the amazing service this dealership and its staff provided. I am so glad the Jeep lost its mind in Floyd so these good people could take care of her!”
“Visiting from Charlottesville area - stopped at Circle K for gas and my car wouldn't start. Called Napa and spoke to Ethan. He was there with a new battery in 10 minutes and had it installed in 5 minutes. Very polite and courteous young man. Thanks for saving our trip to Floyd Ethan!!”
“I had a great experience with this shop. A deer decided to hit my wife's brand new car. The quote was done quickly, I was kept up to date on parts coming in and expected time of completion. I felt this was great service. Would definitely go back for any issues. Thanks”
Auto Parts
Auto Parts
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Auto Parts
“Perfect paint job on the hood of our 2018 Buick Regal car! Because of a full schedule and a small job, we had to wait a few weeks, but it was well worth it. This vehicle looks brand new again. I will definitely recommend Spencer's to anyone needing body work done.”