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June 2024 by Flora Martin
The wonderful lady I spoke to was so nice and friendly. She was also very helpful and knowledgeable about my situation.
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December 2023 by Camron Mize
The worst power company in Virginia. They do not care about their customers . They are spiteful , unprofessional women in their main office. Their billing department makes dramatic mistakes in their favor, of course. And it's impossible to straighten out their errors. Major problems communicating internally and with customers as well. Dominion Energy has caused my little girl and I to have our lives to be unstable and caused detrimental occurrences more than once. If you have a choice of power company, I don't recommend Dominion power. Energy assistance is only to give them money because they won't approve anyone's application for assistance, and IF they actually have, then you must do the calculations yourself to see that they do not apply any credits /assistance to your account. You will still pay for everything PLUS some extras in the end. They also do not recognize all payments that have been made on your account in all the departments that you may be transferred to after a 2-hour wait on hold via phone call. There is no local building in our area that you can actually go to resolve an issue or make your payment. Less than one star review from me .. invest elsewhere. Where the office staff knows how to communicate and the billing department actually knows how to honest and accurate billing
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August 2023 by robyn smith
I am beyond frustrated! Starting this past April payments are being made to my account several times a month and returned. I have spoken to at least 15 people and can get no help. These payments are made by phone, I make mine online. With each return there are fees. They tell me to talk to my bank. My bank is not returning the payments…I am not making the payments. I asked that they set up a new account, they say they can’t. All the while I have no idea what my true balance is. I feel as if I have no choice but to get a lawyer involved. I am sure I will get a reply to this telling me to call the same number that always leads me no where! I need help!!!!!
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June 2023 by Jacob Lee
Overcharging customers .They don't care because they know people have to pay to keep their lights on..
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May 2023 by Pam Lee
The new reader installed. Jacket up our price
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April 2023 by debra nelligan
Great customer service
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March 2023 by Elijah White
This is the worst company with the worst customer service, different answer for the same question, A joke
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March 2023 by Doug Desper
Dominion Energy replaced a pole on Main Street in Waynesboro last week. They parked their heavy equipment on MY LAWN instead of on the street. They rutted the yard, threw dirt, and left. I spent 4 years getting my lawn in good shape and they did this!
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March 2023 by Kameron Boyd
Good crew and good people few bad apples ? bunch that's how it goes
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March 2022 by Allen Lowder
Their customer service is phenomenal! I spoke with April and Natasha. They have excellent people skills and were both an absolute pleasure.Had service in my apartment over two years with only one outage that lasted a few hours. No complaints!
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March 2022 by Audry Bragg
They don't even deserve one star charged me $12.17 for stopping payment on a check and paying my bill online. I'll never give such a money hungry business that takes advantage of the down and out a good rating they suck
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March 2022 by Dillen Watson
Horrifically bad service with constant power outages and very slow times to fix. Apparently we had a knocked over power line... In a neighborhood with underground lines.
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March 2021 by A. Grave Mistake
My power goes out more than I do.
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March 2021 by Amber Easter
I've been a Dominion customer for ten years and I've never had any issues with my service.
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March 2020 by peter keen
Dreadful. Power outages routine thr the year. The infrastructure is fragile, underinvested. The service is unpredictable and progress reports and estimates fictional and often irresponsible.
